Full Marks to Oceania Customer Service

[JSA123]

I posted on this site a couple of weeks ago expressing my irritation about Oceania's UK deposit/cancellation policy, and the apparent confusion surrounding it. Following this, I wrote to FDR/KK asking for clarification but not really expecting it. To my surprise, I received an email a couple of days ago and a telephone call today from the MD of Oceania UK, who apologised for the trouble I had experienced and explained the policy to my complete satisfaction.

 

As I had aired my dissatisfaction, I thought it only fair to air this also...

 

3 cheers for Oceania!

[LHT28]

Thanks for reporting back

Good to know you got the answers required

[Paulchili]

Kudos to you - you have been fair!

People often post their complaints but not as often the praise.

[orchestrapal]

What a nice surprise to have a poster return with a good conclusion to a problem.Thank you.

[sparty1]

I am happy it was resolved to your satisfaction, and that you shared the positive outcome! I believe Oceania tries when they are made aware of an issue.

 

I posted on this site a couple of weeks ago expressing my irritation about Oceania's UK deposit/cancellation policy, and the apparent confusion surrounding it. Following this, I wrote to FDR/KK asking for clarification but not really expecting it. To my surprise, I received an email a couple of days ago and a telephone call today from the MD of Oceania UK, who apologised for the trouble I had experienced and explained the policy to my complete satisfaction.

 

As I had aired my dissatisfaction, I thought it only fair to air this also...

 

3 cheers for Oceania!

[JSA123]

I don't think many MDs would bother to take the time to personally call and address an individual issue in this way. It has certainly generated a feeling of goodwill towards Oceania in this household, and demonstrates the value of human intervention in this computer-oriented age. I just hope the cruise lives up to expectations!!

[traveler916]

Kudos to you - you have been fair!

People often post their complaints but not as often the praise.

 

This is so true...I have been better lately about reporting good service and experiences...

[ronrick1943]

You know we had a problem once, "O" did everything to take care of the problem. In the end I caused the problem and didn't realize it. However "O" still tried to make good-Once I realized I made the problem, told them I was truly sorry and let's drop it-"O" owns me nothing. Problem over...........Good out come.

Rick