Advice please -Cruise personaliser

[TOMOGP]

Never had problems before, but now cannot access my Personaliser.

 

Go to sign in and get a pop up arrive, which says along the lines "cannot validate and HTML doc" tried to copy to post full wording but no joy.

 

I manage to close the pop up and the reg screen comes up, I type in all details it says connecting then goes blank and the pop up returns.

 

Can someone tell me what I am doing wrong please:mad:

[the english lady]

are you using IE10 (internet explorer 10)? We had problems . When we go in using google chrome, no problems at all.

[leylander]

It's currently working fine for me.

[Trebara]

Try the following:-

 

Select TOOLS from your tool bar and click on COMPATIBILITY VIEW

 

This will add a tick against Compatibility View, which will add the website to your compatibility view settings and therefore you should then be able to sign in to Cruise Personaliser

 

 

Trebara

[annieuk]

I can only get in to my Cruise Personaliser if I am using Google Chrome. If I try using Internet Express it won't work. Don't know if that helps.

[TOMOGP]

Try the following:-

 

Select TOOLS from your tool bar and click on COMPATIBILITY VIEW

 

This will add a tick against Compatibility View, which will add the website to your compatibility view settings and therefore you should then be able to sign in to Cruise Personaliser

 

 

Trebara

 

thank you all the above worked a treat

[tartanexile81]

I had the same problem and it was very frustrating. There must be a way for the IT 'experts' at P&O to sort this out.

Edited January 14, 2014 by tartanexile81

[Spice22]

Just a thought butt are you using an ipad as we tried to download our

E Tickets and on speaking to P&O they informed us that iPads do not work so we had to fire up the old laptop

[TOMOGP]

Just a thought butt are you using an ipad as we tried to download our

E Tickets and on speaking to P&O they informed us that iPads do not work so we had to fire up the old laptop

 

No a desktop

[plankgate]

I had the same problem

if you ring P&O it dept they rill sort it out, takes about 30 seconds

[plankgate]

I had the same problem

if you ring P&O 'it' dept they will sort it out, takes about 30 seconds

[leylander]

Just a thought butt are you using an ipad as we tried to download our

E Tickets and on speaking to P&O they informed us that iPads do not work so we had to fire up the old laptop

 

We use an ipad to visit the cruise personaliser - and print tickets from it as well.

[Brayman]

We use an ipad to visit the cruise personaliser - and print tickets from it as well.

 

How do you attach a printer to an iPad?

[Spice22]

Open page in Safari

You can then print from there but you will need a WiFi printer

[leylander]

Open page in Safari

You can then print from there but you will need a WiFi printer

 

Yes, it's dead easy.

[Denarius]

Never had problems before, but now cannot access my Personaliser.

 

Go to sign in and get a pop up arrive, which says along the lines "cannot validate and HTML doc" tried to copy to post full wording but no joy.

 

I manage to close the pop up and the reg screen comes up, I type in all details it says connecting then goes blank and the pop up returns.

 

Can someone tell me what I am doing wrong please:mad:

 

I am in exactly the same position. I am using the new IE 11. I just go around in circles, which is annoying as I sail in 2 days time and really wanted to check it before I go.

[Denarius]

Try the following:-

 

Select TOOLS from your tool bar and click on COMPATIBILITY VIEW

 

This will add a tick against Compatibility View, which will add the website to your compatibility view settings and therefore you should then be able to sign in to Cruise Personaliser

 

 

Trebara

 

This works on IE 11 too. I can now login.