Poohb Posted May 18, 2014 #1 Share Posted May 18, 2014 We have been D+ for a little while but we now have learned what a concierge should be and we have been spoiled rotten. Denzil is fabulous. I even thanked him for teaching us what the concierge is supposed to do for us. When we first met, he told us that his job was to make and keep his passengers happy. He did that above & beyond. Anyone who meets and uses him should be happy. Thanks Denzil. Link to comment Share on other sites More sharing options...
Life is Good Cruising Posted May 18, 2014 #2 Share Posted May 18, 2014 I totally agree with you and have had Denzil many times on our cruises, he is great as a Concierge. Looking forward to seeing him again this week. Link to comment Share on other sites More sharing options...
cruzinlady1947 Posted May 18, 2014 #3 Share Posted May 18, 2014 I agree.....I remember when he first started as Concierge. He was great from the start. Hoping he will be there the end of August. Gwen :) Link to comment Share on other sites More sharing options...
Poohb Posted May 18, 2014 Author #4 Share Posted May 18, 2014 Please tell him the lady that he gave a 'spare room key' to did find her seapass in the cabin. And you could let him know that I posted a review on CC. Thanks. Link to comment Share on other sites More sharing options...
Life is Good Cruising Posted May 18, 2014 #5 Share Posted May 18, 2014 Please tell him the lady that he gave a 'spare room key' to did find her seapass in the cabin. And you could let him know that I posted a review on CC. Thanks. Yes I will tell Denzil when I see him on Thursday about your post and the spare room key. Link to comment Share on other sites More sharing options...
jv_nyc Posted May 18, 2014 #6 Share Posted May 18, 2014 Ditto - we were on the Explorer in November, and Denzil was the best Concierge we've had on an RCI ship. He goes above and beyond to make sure his guests have a wonderful cruise. Link to comment Share on other sites More sharing options...
joyrideny405 Posted May 18, 2014 #7 Share Posted May 18, 2014 Denzil is a wonderful Concierge and we hope he will be on board when we sail again in October! He is a pleasure and has a terrific personality. The best. Link to comment Share on other sites More sharing options...
psupa Posted May 18, 2014 #8 Share Posted May 18, 2014 Does anyone know the email address for the concierge on the Explorer. Theresa Link to comment Share on other sites More sharing options...
Clarea Posted May 18, 2014 #9 Share Posted May 18, 2014 Does anyone know the email address for the concierge on the Explorer. Theresa [noparse]EX_Concierge@rccl.com[/noparse] Link to comment Share on other sites More sharing options...
cruisinunlimited Posted May 20, 2014 #10 Share Posted May 20, 2014 Yes I will tell Denzil when I see him on Thursday about your post and the spare room key. Please ask Denzil if he will be onboard for the October 23rd sailing.. Karen Link to comment Share on other sites More sharing options...
Life is Good Cruising Posted May 20, 2014 #11 Share Posted May 20, 2014 Please ask Denzil if he will be onboard for the October 23rd sailing.. Karen Will do. Link to comment Share on other sites More sharing options...
cruzingduo Posted May 20, 2014 #12 Share Posted May 20, 2014 We cannot say enough about how wonderful Denzil is. He is exceptional. I believe he leaves on vacation next week and is due to return to the Explorer. Link to comment Share on other sites More sharing options...
dorisis Posted May 20, 2014 #13 Share Posted May 20, 2014 Are Jr. Suite passengers entitled to concierge services? Link to comment Share on other sites More sharing options...
tinmantam Posted May 20, 2014 #14 Share Posted May 20, 2014 Sounds like Denzil could teach Rahul on freedom a thing or two. Rahul was just plain awful. Link to comment Share on other sites More sharing options...
Life is Good Cruising Posted May 20, 2014 #15 Share Posted May 20, 2014 Are Jr. Suite passengers entitled to concierge services? JS does not have access to the CL unless you are a D+ member. Link to comment Share on other sites More sharing options...
kleo30 Posted May 20, 2014 #16 Share Posted May 20, 2014 Denzil left for vacation the day we boarded Explorer last November. But he was so helpful through email with all my questions. I was sad to not meet him. We did enjoy Nizar as concierge though. Link to comment Share on other sites More sharing options...
Pomperaugrr Posted May 20, 2014 #17 Share Posted May 20, 2014 Thanks for that information. We will be meeting Denzil on June 19th. We have always positive experiences with our concierges, especially Carlos Ortiz on the Explorer. Denzil sounds like he has earned an excellent reputation. I have had a few e-mail communications with him when reserving an over the water cabana for Labadee on our upcoming cruise. He is very responsive and I look forward to meeting him. Eric Link to comment Share on other sites More sharing options...
Luvscruising44 Posted May 21, 2014 #18 Share Posted May 21, 2014 So happy to see all these accolades for Denzil and hope RCI is reading this. He is a delight. For those lucky enough to see him, tell him I said hello. We've been friends ever since we had him as our waiter on our first Explorer cruise several years ago. Just saw him this month and he said he loves his job and apparently it really shows seeing all this. I am not surprised; he is very dedicated. Kudos Denzil! Link to comment Share on other sites More sharing options...
scotandtamcruzn4fun Posted May 21, 2014 #19 Share Posted May 21, 2014 Denzil is wonderful! We look forward to seeing him again in August. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
hshowalter Posted May 21, 2014 #20 Share Posted May 21, 2014 Denzil is wonderful! We look forward to seeing him again in August. Sent from my iPhone using Forums We had denzil on our 4-24-14 Ex cruise & he not only helped solve problems but he helped the waiters when help was needed. Link to comment Share on other sites More sharing options...
Life is Good Cruising Posted May 21, 2014 #21 Share Posted May 21, 2014 I will be glad to pass these accolades from all of you to Denzil tomorrow. Link to comment Share on other sites More sharing options...
Life is Good Cruising Posted June 1, 2014 #22 Share Posted June 1, 2014 Arrived home yesterday from Explorer's 5-22-14 sailing. I passed along all the accolades from everyone (printed this post) to show Denzil. He was very happy to hear all the kind messages from everyone and had that big smile on his face when he was reading the comments. Denzil did leave for vacation on 5-26, which we were in St Maarten and he will be returning the end of July. Yes, he will be there in October as someone asked me to find out for them. Nizar is his replacement now. Link to comment Share on other sites More sharing options...
Rare island lady Posted June 1, 2014 #23 Share Posted June 1, 2014 Thanks for this post OP! :) The DH and I will be on board the EX for the first time at the end of August, and then again in early December. Hope Denzil will be aboard at those times also. Looking forward to meeting him too! Link to comment Share on other sites More sharing options...
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