DKF97 Posted July 7, 2014 #1 Share Posted July 7, 2014 Just got off the Dream yesterday and we had a great cruise, despite one incident which was our fault. My husband and I had a cove balcony and our boys 13 and 15 (well 16 today:-) had a 1A across the hall. On Friday afternoon we were heading up to lunch when my 13yr old realized he forgot his s&s card, he went back to get it and was going to meet us on Lido. He had the top bunk and his card was on one of those belt clips with the retractable cord. Well apparently he thought it would be a great idea to hang it from the sprinkler head :eek: He couldn't get it off and in the process of trying, set it off! He immediately ran down the hall to a maintenance man and told him what he had done and the man called someone and the water shut off, but of course the damage was done and everything was SOAKED. He came and got us, by the time we got down there they had a whole team working on it. It was loud and disturbed some guests trying to nap so we got a talking to by security, which I understand but it was weird because clearly we weren't going to let it happen again and there was nothing we could do about the noise. It took about an hour to get the water vacuumed up and the room cleaned out and they had blowers going in there for the rest of the cruise. They had us sign a statement saying that it was an accident, nobody was injured, and we would be responsible for him. We weren't sure what to expect. I figured we would get a bill when we got home, but they called Sunday morning and said the cost for repairing the damages and inconveniencing other guests would be added to our account. It was surprisingly small and we had no problem paying of course. Now i'm worried that we are going to get one of those letters saying we are no longer welcome to sail with Carnival. What do you think? We have our next cruise booked and paid for, just hubby and I, no kids this time. If we do get banned, they have to at least refund our cruise right? We can cancel right now with no fee, but only for the next day or 2. Really don't want to do that! Link to comment Share on other sites More sharing options...
kelly.campbell Posted July 7, 2014 #2 Share Posted July 7, 2014 If you signed the documentation and paid... you shouldn't have an issue returning. But, I would guess that the cruise line can refuse services for various reasons. Ecstasy December 2004 Triumph December 2011 Magic March 2012 Magic December 2012 Liberty August 2014 Link to comment Share on other sites More sharing options...
happy cruzin Posted July 7, 2014 #3 Share Posted July 7, 2014 (edited) Just got off the Dream yesterday and we had a great cruise, despite one incident which was our fault. My husband and I had a cove balcony and our boys 13 and 15 (well 16 today:-) had a 1A across the hall. On Friday afternoon we were heading up to lunch when my 13yr old realized he forgot his s&s card, he went back to get it and was going to meet us on Lido. He had the top bunk and his card was on one of those belt clips with the retractable cord. Well apparently he thought it would be a great idea to hang it from the sprinkler head :eek: He couldn't get it off and in the process of trying, set it off! He immediately ran down the hall to a maintenance man and told him what he had done and the man called someone and the water shut off, but of course the damage was done and everything was SOAKED. He came and got us, by the time we got down there they had a whole team working on it. It was loud and disturbed some guests trying to nap so we got a talking to by security, which I understand but it was weird because clearly we weren't going to let it happen again and there was nothing we could do about the noise. It took about an hour to get the water vacuumed up and the room cleaned out and they had blowers going in there for the rest of the cruise. They had us sign a statement saying that it was an accident, nobody was injured, and we would be responsible for him. We weren't sure what to expect. I figured we would get a bill when we got home, but they called Sunday morning and said the cost for repairing the damages and inconveniencing other guests would be added to our account. It was surprisingly small and we had no problem paying of course. Now i'm worried that we are going to get one of those letters saying we are no longer welcome to sail with Carnival. What do you think? We have our next cruise booked and paid for, just hubby and I, no kids this time. If we do get banned, they have to at least refund our cruise right? We can cancel right now with no fee, but only for the next day or 2. Really don't want to do that! I doubt they will ban you. I bet you do not hear anything else about it! You cooperated, accepted responsibility, signed the paperwork and paid the fee. But on the outside chance that they do decide to stop you from cruising, I would think they would have to refund the cruise you have booked. Edited July 7, 2014 by happy cruzin Link to comment Share on other sites More sharing options...
stobe1 Posted July 7, 2014 #4 Share Posted July 7, 2014 I have certainly done my fair share of stupid things when I was a kid. My parents can probably attest to that fact. It sounds like you were responsible about it, didn't fight the issue or try to blame the cruise line, paid the bill and were apologetic about it. It obviously wasn't malicious or intentional on your part and it was just a case of "boys will be boys". Based on what you've said here, I doubt you'll have a problem in the future. Sounds like you are responsible parents and I wish more parents were just as responsible as you are instead of trying to pass the buck on to someone else. I say kudos to you. Link to comment Share on other sites More sharing options...
Linerguy Posted July 7, 2014 #5 Share Posted July 7, 2014 I wouldn't worry about it too much. It was a silly thing that a 13 year old did, without malicious intent, and, in the end, no one was hurt, and apparently the damage wasn't too severe. Things happen. I'm sure this isn't the first time. Link to comment Share on other sites More sharing options...
TwizzlersAddict Posted July 7, 2014 #6 Share Posted July 7, 2014 You paid the damages and paid for another cruise..carnival is happy to have your business. I wouldnt even worry about it. Link to comment Share on other sites More sharing options...
snc_cam Posted July 7, 2014 #7 Share Posted July 7, 2014 I'd be surprised if they banned you. Accidents happen. Besides, I am sure there are much worse things that have happened on a cruise ship. Link to comment Share on other sites More sharing options...
hightownCO Posted July 7, 2014 #8 Share Posted July 7, 2014 I doubt that Carnival will do anything since you've accepted responsibility and paid for the damage. You would be surprised to see how many people don't accept the fault for exactly this type of incident! I know first hand from the type of work I do. Link to comment Share on other sites More sharing options...
Badfinger Posted July 7, 2014 #9 Share Posted July 7, 2014 I am curious to know what the extra charge was. Link to comment Share on other sites More sharing options...
Tutontow Posted July 7, 2014 #10 Share Posted July 7, 2014 As a retired firefighter I can tell you this isn't all that uncommon. I wouldn't give it another thought. You paid the charges. It was an accident. End of story. Link to comment Share on other sites More sharing options...
DKF97 Posted July 7, 2014 Author #11 Share Posted July 7, 2014 Thanks all, I feel better:) We had such a great time, definitely our favorite cruise so far. This was our 4th all with Carnival and I don't really have much interest in other lines right now. And for those curious, the extra charge they gave us was $150, which we thought was more than reasonable. One thing I did want to say to them but didn't because I didn't want them to think we weren't taking responsibility, I wish they had a small sticker or something next to the sprinkler warning not to touch it because they are sensitive. I think it might have prevented the issue, but it may not have. Who knows what goes through a 13yr olds head, LOL! Link to comment Share on other sites More sharing options...
Wilgr Posted July 7, 2014 #12 Share Posted July 7, 2014 I am in the FD too and spent time in the Inspections Department. The paperwork you signed not only obligated you to pay for any damage done but it was also part of a report they had to file because the suppression system was engaged. I am almost certain that other than your name being associated with a report that no one is ever going to look at again the issue is over as far as CCL is concerned. I am sure the other FD personnel that replied will agree that it is usually a coat hanger that causes a sprinkler head to engage...i have seen that way too many times to count. Link to comment Share on other sites More sharing options...
WindsorFred Posted July 7, 2014 #13 Share Posted July 7, 2014 Thanks all, I feel better:) We had such a great time, definitely our favorite cruise so far. This was our 4th all with Carnival and I don't really have much interest in other lines right now. And for those curious, the extra charge they gave us was $150, which we thought was more than reasonable. One thing I did want to say to them but didn't because I didn't want them to think we weren't taking responsibility, I wish they had a small sticker or something next to the sprinkler warning not to touch it because they are sensitive. I think it might have prevented the issue, but it may not have. Who knows what goes through a 13yr olds head, LOL! Some, not me, would have blamed Carnival as there was no sticker and sought some sort of compensation. You did the right thing. Link to comment Share on other sites More sharing options...
Stallion Posted July 7, 2014 #14 Share Posted July 7, 2014 Crazy kids!!! Link to comment Share on other sites More sharing options...
Tutontow Posted July 7, 2014 #15 Share Posted July 7, 2014 Thanks all, I feel better:) We had such a great time, definitely our favorite cruise so far. This was our 4th all with Carnival and I don't really have much interest in other lines right now. And for those curious, the extra charge they gave us was $150, which we thought was more than reasonable. One thing I did want to say to them but didn't because I didn't want them to think we weren't taking responsibility, I wish they had a small sticker or something next to the sprinkler warning not to touch it because they are sensitive. I think it might have prevented the issue, but it may not have. Who knows what goes through a 13yr olds head, LOL! I had a couple of hotels in my first alarm area. One time there was a large group of teenage cheerleaders staying at one for a cheering competition. You can guess where a couple of them decided to hang their cheerleading uniforms. It is amazing how much water a 15 gallon a minute sprinkler head can put out before we can get there and put in a wedge. The two floors below also took quite a bath. Young people have no idea what those weird things hanging from the ceiling are. On a side note fire sprinklers are the greatest thing since sliced bread. They are on duty 24/7/365. They never take a break. They stop 99.9999% of fires before they get out of control. Link to comment Share on other sites More sharing options...
cb at sea Posted July 7, 2014 #16 Share Posted July 7, 2014 Hotels have signs saying not to hang anything from the sprinkler heads...at least, the ones we stay in have that! Sounds like something they should have on ships, too! Link to comment Share on other sites More sharing options...
topguy Posted July 7, 2014 #17 Share Posted July 7, 2014 All I want to say is Thank you for being responsible people and doing what is right. I see so many people these days trying to put the blame on others and not take responsiblity. You are being a great role model for your children. As for you child setting off the sprinkler, I consider it a learning experience of growing up. (I would have loved to have seen his face when the sprinkler went off). Link to comment Share on other sites More sharing options...
Rare sparks1093 Posted July 7, 2014 #18 Share Posted July 7, 2014 All I want to say is Thank you for being responsible people and doing what is right. I see so many people these days trying to put the blame on others and not take responsiblity. You are being a great role model for your children. As for you child setting off the sprinkler, I consider it a learning experience of growing up. (I would have loved to have seen his face when the sprinkler went off). May I second this? (My guess is that his face probably looked like :eek:.) OP, while I also agree that CCL shouldn't use this to ban you I'm afraid that I don't have a seat in the board room. All I can say is that I hope that they don't ban you. Link to comment Share on other sites More sharing options...
poolreader Posted July 7, 2014 #19 Share Posted July 7, 2014 I seem to remember coming back to my room one night, many years ago, and finding a towel animal monkey hanging from the sprinkler. Link to comment Share on other sites More sharing options...
gtalum Posted July 7, 2014 #20 Share Posted July 7, 2014 Now i'm worried that we are going to get one of those letters saying we are no longer welcome to sail with Carnival. What do you think? We have our next cruise booked and paid for, just hubby and I, no kids this time. If we do get banned, they have to at least refund our cruise right? We can cancel right now with no fee, but only for the next day or 2. Really don't want to do that! They charged you for the damage and you agreed and paid it without arguing. I doubt you'll have an issue. And yes, if they were to ban you they would have to refund your paid-for cruise. Link to comment Share on other sites More sharing options...
WindsorFred Posted July 7, 2014 #21 Share Posted July 7, 2014 (edited) I seem to remember coming back to my room one night, many years ago, and finding a towel animal monkey hanging from the sprinkler. Ours has always been hanging from the curtain valance over the balcony door. Edited July 7, 2014 by WindsorFred Link to comment Share on other sites More sharing options...
INCHARGE Posted July 7, 2014 #22 Share Posted July 7, 2014 (edited) Your 13 yo son... :eek: , Maintenance Man... :eek: ... you, DH, and 16 yo son :eek: :eek: :eek: He will have some story to tell his children when he grows up about how he flooded a cruise ship! :eek: All jokes aside, it was an accident, and nothing is going to happen. You have paid for the accident. I'll bet that more adults have set off the sprinklers than children. He didn't realize what would happen. I'm glad he was smart enough to run and get a maintenance man. Can you imagine if he had panicked and ran to try and find you all? He did the right thing in a scary situation. Edited July 7, 2014 by INCHARGE Link to comment Share on other sites More sharing options...
Lovefuninthesun Posted July 7, 2014 #23 Share Posted July 7, 2014 As a mother of three, I hope you made the 13-year-old pay the damages Link to comment Share on other sites More sharing options...
missdebi Posted July 7, 2014 #24 Share Posted July 7, 2014 I hope they do not ban you~you did everything right~took responsibility paid your due and taught us all a lesson! I will be showing this to my DD so she can warn the grandkids! Link to comment Share on other sites More sharing options...
Rare richwmn Posted July 7, 2014 #25 Share Posted July 7, 2014 Just got off the Dream yesterday and we had a great cruise, despite one incident which was our fault. My husband and I had a cove balcony and our boys 13 and 15 (well 16 today:-) had a 1A across the hall. On Friday afternoon we were heading up to lunch when my 13yr old realized he forgot his s&s card, he went back to get it and was going to meet us on Lido. He had the top bunk and his card was on one of those belt clips with the retractable cord. Well apparently he thought it would be a great idea to hang it from the sprinkler head :eek: He couldn't get it off and in the process of trying, set it off! He immediately ran down the hall to a maintenance man and told him what he had done and the man called someone and the water shut off, but of course the damage was done and everything was SOAKED. He came and got us, by the time we got down there they had a whole team working on it. It was loud and disturbed some guests trying to nap so we got a talking to by security, which I understand but it was weird because clearly we weren't going to let it happen again and there was nothing we could do about the noise. It took about an hour to get the water vacuumed up and the room cleaned out and they had blowers going in there for the rest of the cruise. They had us sign a statement saying that it was an accident, nobody was injured, and we would be responsible for him. We weren't sure what to expect. I figured we would get a bill when we got home, but they called Sunday morning and said the cost for repairing the damages and inconveniencing other guests would be added to our account. It was surprisingly small and we had no problem paying of course. Now i'm worried that we are going to get one of those letters saying we are no longer welcome to sail with Carnival. What do you think? We have our next cruise booked and paid for, just hubby and I, no kids this time. If we do get banned, they have to at least refund our cruise right? We can cancel right now with no fee, but only for the next day or 2. Really don't want to do that! I think the boy should be congratulated for owning his mistake right away and getting the maintenance man. A lot of kids would go about their way and try to blame this on the ship. Link to comment Share on other sites More sharing options...
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