Celebrity Customer Service in the UK ROCKS!!

[Surrey_Pirates]

Just wanted to say that I emailed Celebrity regarding price drops on an upcoming cruise and they professionally, quickly and efficiently responded providing us with a substantial saving on our cruise.

 

Just wanted to share this as every encounter we have had with customer service in the UK has been excellent.

 

Thank you Celebrity we appreciate it

[wales4ever]

News to me. I have found them to be diabolical.

 

But speak as you find as they say.

Edited September 17, 2014 by wales4ever
.

[Tudorcruisers]

really glad it has worked out well for you. I do find the reply time on e-mails to,be pretty dreadful.

[Tudorcruisers]

Just wanted to say that I emailed Celebrity regarding price drops on an upcoming cruise and they professionally, quickly and efficiently responded providing us with a substantial saving on our cruise.

 

Just wanted to share this as every encounter we have had with customer service in the UK has been excellent.

 

Thank you Celebrity we appreciate it

 

Quick question. Was your booking left with Celebrity or was it with a TA? Thanks

[Surrey_Pirates]

Quick question. Was your booking left with Celebrity or was it with a TA? Thanks

 

It was with Celebrity direct

[whoami67]

really glad it has worked out well for you. I do find the reply time on e-mails to,be pretty dreadful.

 

Indeed.

 

I am still waiting for them to reply to a couple of emails sent to them c4weeks ago.

 

A joke. :mad:

[fleckle]

Just wanted to say that I emailed Celebrity regarding price drops on an upcoming cruise and they professionally, quickly and efficiently responded providing us with a substantial saving on our cruise.

 

Just wanted to share this as every encounter we have had with customer service in the UK has been excellent.

 

Thank you Celebrity we appreciate it

Reading this message has prompted me to add that I also received a price drop today, and I am in the USA.

 

Upon noticing the price drop, I phoned Celebrity and was pleasantly surprised when the phone was answered after only a few minutes waiting on hold.

The efficient agent who answered promptly applied the price drop and immediately sent me an updated invoice as confirmation.

 

Thank you for prompting me to mention this, Surrey_Pirates, as I have been one of the many who complain about the numerous problems with the Celebrity website.

Therefore I feel it is only fair and right to comment when something goes smoothly and efficiently.

 

So even though it may be extremely unusual for someone to say

Celebrity Customer Service in the USA ROCKS!

I am happy to be able to make that statement today.:D

 

[Surrey_Pirates]

Reading this message has prompted me to add that I also received a price drop today, and I am in the USA.

 

Upon noticing the price drop, I phoned Celebrity and was pleasantly surprised when the phone was answered after only a few minutes waiting on hold.

The efficient agent who answered promptly applied the price drop and immediately sent me an updated invoice as confirmation.

 

Thank you for prompting me to mention this, Surrey_Pirates, as I have been one of the many who complain about the numerous problems with the Celebrity website.

Therefore I feel it is only fair and right to comment when something goes smoothly and efficiently.

 

So even though it may be extremely unusual for someone to say

Celebrity Customer Service in the USA ROCKS!

I am happy to be able to make that statement today.:D

 

 

Thats good to hear!

 

We often forget that those in customer relations can get just a frustrated as us when things dont go well or you dont have enough staff etc. I like to think that it actually goes well far more often than bad.

 

With all this rocking they will have to deploy the stabilizers!!

[nettyh]

As a fairly new Celebrity cruiser (jumped ship from P and O ) if the price drops on your booked cruise do you automatically get the reduction or do you have to ask for it ?

 

Thanks

 

Janette

[cardcrafter]

As a fairly new Celebrity cruiser (jumped ship from P and O ) if the price drops on your booked cruise do you automatically get the reduction or do you have to ask for it ?

 

Thanks

 

Janette

 

Ask for it.....

[nettyh]

Thanks.I'll keep checking the prices then.

 

Janette:)

[Ontario Cruiser]

But only before final payment date Ontario Cruiser

[Jem 12]

But only before final payment date Ontario Cruiser

 

 

In the UK we can get price drops even after final payment, providing there is no other get out clauses.

 

Jean

[hammo]

Hey Surrey Pirates --- Its International Pirates Day !!!

 

I guess you are one of the fortunate cruisers who can see their reservation on-line . Obviously you will be aware that many of us cannot - so Celebrity Service for us sucks bigtime .

[fleckle]

As a fairly new Celebrity cruiser (jumped ship from P and O ) if the price drops on your booked cruise do you automatically get the reduction or do you have to ask for it ?

As mentioned, you need to ask for it. But price drops are often restricted to certain categories (e.g., senior, resident, internet, military) so in those cases you need to qualify for the particular category in which the discount is offered to get it.

 

When you go to look up prices on the Celebrity website, if you check all the categories for which you qualify, then the best discounted price will show up if available for any of the categories you checked.

 

Sometimes you can get a group price that is even lower from a travel agent, so it can pay to check around.

We have international participants here, and policies can vary from one country to another.

 

 

Edited September 18, 2014 by fleckle

[Project_gal]

In the UK we can get price drops even after final payment, providing there is no other get out clauses.

 

Jean

 

Jean

 

Are you certain about that? I had though it otherwise but am willing to be corrected.