Realtor at Sea Posted September 24, 2014 #1 Share Posted September 24, 2014 Cruising on the Quantum Dec. 27th with family, five staterooms total. Had to call Royal today to book dining times and entertainment. The whole procedure took 45 minutes and I felt so sorry for the young lady helping me on a computer which was " escargot" SLOW. Has anyone else experienced this? So frustrating both for the Royal employee, who was so very polite, and for me. Link to comment Share on other sites More sharing options...
cb at sea Posted September 24, 2014 #2 Share Posted September 24, 2014 I don't think that's excessively long, for 5 cabins! Link to comment Share on other sites More sharing options...
Realtor at Sea Posted September 24, 2014 Author #3 Share Posted September 24, 2014 All five cabins are linked to one number, though. Link to comment Share on other sites More sharing options...
serene56 Posted September 24, 2014 #4 Share Posted September 24, 2014 I don't think that's excessively long, for 5 cabins! not for 5 cabins-- if broke down its less then 10 minutes per cabin Link to comment Share on other sites More sharing options...
BlueSkySailing Posted September 24, 2014 #5 Share Posted September 24, 2014 (edited) I also book multiple cabins for my Family cruises. It is always hard for the reps. To keep all of them straight. From making payments to shore excursions. You are not the only one. I've been in the same boat! Get it- I said boat! Ha! Ha! Happy Sailing Edited September 24, 2014 by BlueSkySailing Link to comment Share on other sites More sharing options...
kathyemma Posted September 24, 2014 #6 Share Posted September 24, 2014 It is their job. They are getting paid to help you. And you are being nice to them. I always think if they are not on the phone with me they might be on the phone with someone who is rude - then I don't feel bad for taking their time. But yes, I agree, it should be faster!!!!!!! Kathy Link to comment Share on other sites More sharing options...
Paulette3028 Posted September 24, 2014 #7 Share Posted September 24, 2014 Cruising on the Quantum Dec. 27th with family, five staterooms total. Had to call Royal today to book dining times and entertainment. The whole procedure took 45 minutes and I felt so sorry for the young lady helping me on a computer which was " escargot" SLOW. Has anyone else experienced this? So frustrating both for the Royal employee, who was so very polite, and for me. Personally I don't feel that 45 minutes is a long time to handle the reservations for a group that size....especially if they got it RIGHT. I am sure you would hate for them to 'rush' and have it wrong. Link to comment Share on other sites More sharing options...
Realtor at Sea Posted September 24, 2014 Author #8 Share Posted September 24, 2014 If you multiply 10 minutes, as someone suggested, times a majority of the staterooms the final number is high and a tremendous amount of hours spent by the agents. Link to comment Share on other sites More sharing options...
Big_G Posted September 24, 2014 #9 Share Posted September 24, 2014 Cruising on the Quantum Dec. 27th with family, five staterooms total. Had to call Royal today to book dining times and entertainment. The whole procedure took 45 minutes and I felt so sorry for the young lady helping me on a computer which was " escargot" SLOW. Has anyone else experienced this? So frustrating both for the Royal employee, who was so very polite, and for me. Sorry for hijacking your thread but I was curious how many are in your group and if you were able to reserve a table large enough to accommodate everyone? We're looking at a large group in 2016 and wondered how it would work out. Link to comment Share on other sites More sharing options...
nelblu Posted September 24, 2014 #10 Share Posted September 24, 2014 Cruising on the Quantum Dec. 27th with family, five staterooms total. Had to call Royal today to book dining times and entertainment. The whole procedure took 45 minutes and I felt so sorry for the young lady helping me on a computer which was " escargot" SLOW. Has anyone else experienced this? So frustrating both for the Royal employee, who was so very polite, and for me. 45 minutes is good. Took me almost a month to button down dining venues and times. This was with the assistance of a very frustrated C&A Associate. Still blank on the entertainment. Link to comment Share on other sites More sharing options...
NavyCruiser Posted September 24, 2014 #11 Share Posted September 24, 2014 Agent was using the ship's slow internet & charged your booking per minute rate... lol Link to comment Share on other sites More sharing options...
Realtor at Sea Posted September 24, 2014 Author #12 Share Posted September 24, 2014 There are nine in our party. Link to comment Share on other sites More sharing options...
serene56 Posted September 24, 2014 #13 Share Posted September 24, 2014 Sorry for hijacking your thread but I was curious how many are in your group and if you were able to reserve a table large enough to accommodate everyone? We're looking at a large group in 2016 and wondered how it would work out. we had a group of 18 -- we shared two tables for 10 each. Link to comment Share on other sites More sharing options...
Big_G Posted September 24, 2014 #14 Share Posted September 24, 2014 we had a group of 18 -- we shared two tables for 10 each. Thanks. The OP is sailing Quantum with Dynamic Dining. I was just curious if that presented any issues. Link to comment Share on other sites More sharing options...
Big_G Posted September 24, 2014 #15 Share Posted September 24, 2014 There are nine in our party. Thanks. We're you able to get the table you wanted for your entire party? Link to comment Share on other sites More sharing options...
Realtor at Sea Posted September 24, 2014 Author #16 Share Posted September 24, 2014 Well...I have received confirmations for only two of the five cabins, so I guess I will be on the phone again tomorrow morning to inquire about the other three rooms. We were supposed to be booked all together! Stay tuned! Link to comment Share on other sites More sharing options...
Big_G Posted September 24, 2014 #17 Share Posted September 24, 2014 (edited) Well...I have received confirmations for only two of the five cabins, so I guess I will be on the phone again tomorrow morning to inquire about the other three rooms. We were supposed to be booked all together! Stay tuned! Thanks. Our organizer is getting a little nervous about booking a ship with Dynamic Dining. I'm just trying to calm her down. Edit: If everything works out, I'll just kinda' gloss over your struggles. ;) Edited September 24, 2014 by Big_G Link to comment Share on other sites More sharing options...
woehwdy Posted September 25, 2014 #18 Share Posted September 25, 2014 Sorry for hijacking your thread but I was curious how many are in your group and if you were able to reserve a table large enough to accommodate everyone? We're looking at a large group in 2016 and wondered how it would work out. If you have dynamic dining on the Quantum, you can book up to 16 guests, you may not all be at the same table. Link to comment Share on other sites More sharing options...
Big_G Posted September 25, 2014 #19 Share Posted September 25, 2014 If you have dynamic dining on the Quantum, you can book up to 16 guests, you may not all be at the same table. Thanks. That's what I was looking for. Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
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