TwinsGamma Posted October 4, 2014 #1 Share Posted October 4, 2014 It has been 4 days since I submitted 2 different forms to Carnival via their website. The first one I sent is for a missing cruise on my VIFP profile and the second was for a price drop. I have yet to hear from a Carnival representative on either issue. How much time should a allocate for a response before resubmitting requests? Link to comment Share on other sites More sharing options...
LadyVolFan Posted October 4, 2014 #2 Share Posted October 4, 2014 I submitted a form 2 weeks ago and haven't heard a thing :mad: Link to comment Share on other sites More sharing options...
serene56 Posted October 4, 2014 #3 Share Posted October 4, 2014 Are you booked directly through carnival? If not only Your agent can do the price reduction. If booked direct resubmit the form again Link to comment Share on other sites More sharing options...
snc_cam Posted October 4, 2014 #4 Share Posted October 4, 2014 I submitted a form yesterday, never heard from them, called about 4 hours later. They told me they responded. Was also told to resubmit. Heard back within 30 minutes. If it was me, I would call. Link to comment Share on other sites More sharing options...
TwinsGamma Posted October 4, 2014 Author #5 Share Posted October 4, 2014 Are you booked directly through carnival? If not onlyYour agent can do the price reduction. If booked direct resubmit the form again I booked directly with Carnival. Did not use a TA or PVP. Will try to submit the forms again Link to comment Share on other sites More sharing options...
beachbum53 Posted October 4, 2014 #6 Share Posted October 4, 2014 I booked directly with Carnival. Did not use a TA or PVP. Will try to submit the forms again Having a good PVP helps. We're fortunate to have a very good PVP, and she makes every effort to help us with similar questions. Other than that, you'll just have to be very persistent in getting a response. There's an old saying, "The squeaky wheel gets the grease." ;) Link to comment Share on other sites More sharing options...
camarowesley Posted October 4, 2014 #7 Share Posted October 4, 2014 I've submitted price drops in the past and never heard anything, but when I checked my booking it was applied. Link to comment Share on other sites More sharing options...
kona_wahine Posted October 4, 2014 #8 Share Posted October 4, 2014 I put in for a price drop about a month ago and had a response within an hour. Link to comment Share on other sites More sharing options...
kazbar Posted October 4, 2014 #9 Share Posted October 4, 2014 check your junk or spam folder. Mine go there almost every time Link to comment Share on other sites More sharing options...
NavarreCruiser Posted October 4, 2014 #10 Share Posted October 4, 2014 I booked directly with Carnival. Did not use a TA or PVP. Will try to submit the forms again I recommend that you always request an e-mail response and give your e-mail address in the request. This does not always work, but at least when it does it tells you they got it. Link to comment Share on other sites More sharing options...
katiel53 Posted October 4, 2014 #11 Share Posted October 4, 2014 I sent an email to the Players Club three days ago and still don't have an answer, but I thought it was interesting that I received a survey regarding the email I sent. Strange?? Link to comment Share on other sites More sharing options...
Taters Posted October 4, 2014 #12 Share Posted October 4, 2014 I wouldn't wait around for a response... I'd just give Carnival a call. Link to comment Share on other sites More sharing options...
cruzer452 Posted October 4, 2014 #13 Share Posted October 4, 2014 I heard back with an approval in 2 hours. Surprised me but it was great Link to comment Share on other sites More sharing options...
travler27 Posted October 4, 2014 #14 Share Posted October 4, 2014 Like somebody already said, check those spam folders. Link to comment Share on other sites More sharing options...
ccruisequeen Posted October 4, 2014 #15 Share Posted October 4, 2014 I sent an email to the Players Club three days ago and still don't have an answer, but I thought it was interesting that I received a survey regarding the email I sent. Strange?? I got a response within 3 days, but I didn't like the answer :( Link to comment Share on other sites More sharing options...
katiel53 Posted October 4, 2014 #16 Share Posted October 4, 2014 I got a response within 3 days, but I didn't like the answer :( Mine was more comments than anything else and also notification that we are sailing again. I don't expect anything much because last time that's what we got, lol. Link to comment Share on other sites More sharing options...
luddite Posted October 4, 2014 #17 Share Posted October 4, 2014 It has been 4 days since I submitted 2 different forms to Carnival via their website. The first one I sent is for a missing cruise on my VIFP profile and the second was for a price drop. I have yet to hear from a Carnival representative on either issue. How much time should a allocate for a response before resubmitting requests? Four weeks. Link to comment Share on other sites More sharing options...
justinsmom Posted October 4, 2014 #18 Share Posted October 4, 2014 (edited) I submitted two price protection forms this week and received the email confirmations within 10 minutes even though it stated on the form it could take a couple days. If you are sure your email is listed correctly I would make a call and ask for on line support. Edited October 4, 2014 by justinsmom Link to comment Share on other sites More sharing options...
Domino D Posted October 5, 2014 #19 Share Posted October 5, 2014 It has been 4 days since I submitted 2 different forms to Carnival via their website. The first one I sent is for a missing cruise on my VIFP profile and the second was for a price drop. I have yet to hear from a Carnival representative on either issue. How much time should a allocate for a response before resubmitting requests? I submitted a price drop last night. Had not heard back by this morning, so I called the PVP phone number and they did it over the phone. Link to comment Share on other sites More sharing options...
tandemcruzr Posted October 5, 2014 #20 Share Posted October 5, 2014 I put in for a price drop about a month ago and had a response within an hour. Ditto. We got price drops on the 18th and the 28th. Reply was within the hour along with new Booking confirmations. Link to comment Share on other sites More sharing options...
Shipbound Posted October 5, 2014 #21 Share Posted October 5, 2014 I submitted a question about the Clocks that were on the lido deck but were removed after the ship went thru the 2.0 up grade. I got a response about a week later yes Carnival does answer the questions that are submitted. Gary Link to comment Share on other sites More sharing options...
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