mrsz Posted March 22, 2015 #1 Share Posted March 22, 2015 Does anyone have email address of Michael Bayley CEO . Link to comment Share on other sites More sharing options...
molly361 Posted March 22, 2015 #2 Share Posted March 22, 2015 mbayley@rccl.com 1 Link to comment Share on other sites More sharing options...
mrsz Posted March 22, 2015 Author #3 Share Posted March 22, 2015 mbayley@rccl.com Thank you. Link to comment Share on other sites More sharing options...
Royal Caribbean International Posted March 23, 2015 #4 Share Posted March 23, 2015 Hi MrsZ, We'd be more than happy to assist you. Please let us know how we can help. Thanks. Link to comment Share on other sites More sharing options...
Soozgone Posted March 23, 2015 #5 Share Posted March 23, 2015 Does anyone have email address of Michael Bayley CEO . I wouldn't expect a quick response. In my experience the executive office, which deals with the emails sent for the attention of Mr Bayley, can take 2 weeks to respond. No quicker than emails to regular customer services. Link to comment Share on other sites More sharing options...
ChipLondon Posted March 23, 2015 #6 Share Posted March 23, 2015 Well you cannot get much quicker than the post above yours :D I wouldn't expect a quick response. In my experience the executive office, which deals with the emails sent for the attention of Mr Bayley, can take 2 weeks to respond. No quicker than emails to regular customer services. Link to comment Share on other sites More sharing options...
cruisenfever Posted March 23, 2015 #7 Share Posted March 23, 2015 I wouldn't expect a quick response. In my experience the executive office, which deals with the emails sent for the attention of Mr Bayley, can take 2 weeks to respond. No quicker than emails to regular customer services. We've always received a response within 48 hours when dealing with Corporate. Link to comment Share on other sites More sharing options...
molly361 Posted March 23, 2015 #8 Share Posted March 23, 2015 We've always received a response within 48 hours when dealing with Corporate. Same here Link to comment Share on other sites More sharing options...
justpat Posted March 23, 2015 #9 Share Posted March 23, 2015 As soon as we returned from our cruise (with several problems) I sent a message using the "Contact Us" form. This was on March 9th and I received an automatic confirmation. However, so far, I didn't receive any answer or even an apology for the delay....:rolleyes: Link to comment Share on other sites More sharing options...
c-ditty Posted March 23, 2015 #10 Share Posted March 23, 2015 I emailed Mr. Bayley last week and received a call back from on of the executive customer relations people within 2 days. Fairly quick, in my opinion. Now the quality of the agent I spoke to and the tone in which I was dealt with...that's another thing all together. Link to comment Share on other sites More sharing options...
molly361 Posted March 23, 2015 #11 Share Posted March 23, 2015 As soon as we returned from our cruise (with several problems) I sent a message using the "Contact Us" form. This was on March 9th and I received an automatic confirmation.However, so far, I didn't receive any answer or even an apology for the delay....:rolleyes: I did not have any luck with that method either. Link to comment Share on other sites More sharing options...
Jackamama Posted March 23, 2015 #12 Share Posted March 23, 2015 I waited 12 days for an acknowledgement of receipt of my email from Corporate last week. They did call me quickly after my second email and apologised for the delay. Link to comment Share on other sites More sharing options...
justpat Posted March 23, 2015 #13 Share Posted March 23, 2015 I waited 12 days for an acknowledgement of receipt of my email from Corporate last week. Can you tell me the corporate email address that you used? Thank you in advance Link to comment Share on other sites More sharing options...
cruisenfever Posted March 23, 2015 #14 Share Posted March 23, 2015 Can you tell me the corporate email address that you used? Thank you in advance mbayley@rccl.com Link to comment Share on other sites More sharing options...
Jackamama Posted March 23, 2015 #15 Share Posted March 23, 2015 Can you tell me the corporate email address that you used? Thank you in advance I sent my emails to Mr Bayley, at MBayley@rccl.com. Emails sent to that address are picked up by one of his executive representatives. I eventually received a response by email and then telephone from one of his team. It did take longer than I expected though. Link to comment Share on other sites More sharing options...
justpat Posted March 23, 2015 #16 Share Posted March 23, 2015 That's the CEO email, right? So, if I understand correctly, in order to contact RCI there are two options: the "Contact us" form or an email to the CEO? I looked for a "customer service" email address but didn't find one Link to comment Share on other sites More sharing options...
kandj05 Posted March 23, 2015 #17 Share Posted March 23, 2015 We've always received a response within 48 hours when dealing with Corporate. I have only sent one e-mail and received a phone call with 48 hours. They were incredibly helpful. After the phone call, I then sent a follow up e-mail to Michael Bayley telling him that he has a GREAT staff. I actually heard back from him directly within about 10 minutes. This lady is totally impressed! We love RCI! Jackie Link to comment Share on other sites More sharing options...
Jackamama Posted March 23, 2015 #18 Share Posted March 23, 2015 That's the CEO email, right? So, if I understand correctly, in order to contact RCI there are two options: the "Contact us" form or an email to the CEO? I looked for a "customer service" email address but didn't find one I only contacted the CEO as a last resort as I had no satisfaction elsewhere. I wouldn't use that address just for a regular enquiry or complaint. The contact form was pretty useless in my experience. Depending on your query, you might find the Crown & Anchor reps helpful? Link to comment Share on other sites More sharing options...
justpat Posted March 23, 2015 #19 Share Posted March 23, 2015 Depending on your query, you might find the Crown & Anchor reps helpful? Thank you for your answer I did several cruises before, with different companies (Caribbean and Europe sails), but this was our first experience with RCI. It was our worst cruise ever. I am not a member of the C&A society because it was our first cruise with RCI (and probably the last one) Link to comment Share on other sites More sharing options...
CVU Posted March 23, 2015 #20 Share Posted March 23, 2015 Contacted Bayley and had a response back in a couple of days. Very nice assistant emailed us, we told them we were leaving for a cruise and not to call. Same lady that called us telling us we were getting the Oct./14 Oasis TA FCC. Link to comment Share on other sites More sharing options...
Royal Caribbean International Posted March 23, 2015 #21 Share Posted March 23, 2015 That's the CEO email, right? So, if I understand correctly, in order to contact RCI there are two options: the "Contact us" form or an email to the CEO? I looked for a "customer service" email address but didn't find one Hello justpat, our Guest Relations team can be reached at royalguestrelations@rccl.com. Link to comment Share on other sites More sharing options...
cruisenfever Posted March 23, 2015 #22 Share Posted March 23, 2015 Hello justpat, our Guest Relations team can be reached at royalguestrelations@rccl.com. Thank you so much for this email address. Will bookmark it for future reference. Link to comment Share on other sites More sharing options...
justpat Posted March 23, 2015 #23 Share Posted March 23, 2015 Hello justpat, our Guest Relations team can be reached at royalguestrelations@rccl.com. Thank you for this email address and a thank you for all the forum members' help! I'll let you know if I get an answer :rolleyes: Link to comment Share on other sites More sharing options...
mrsz Posted March 23, 2015 Author #24 Share Posted March 23, 2015 Hi MrsZ, We'd be more than happy to assist you. Please let us know how we can help. Thanks. Please leave me your email address and I will email you. Thank you Link to comment Share on other sites More sharing options...
Langley Cruisers Posted March 23, 2015 #25 Share Posted March 23, 2015 Please leave me your email address and I will email you. Thank you Someone already did and you acknowledge that in Post 3. I think someone from RCI was just saying hello here. Link to comment Share on other sites More sharing options...
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