rungod Posted March 25, 2015 #1 Share Posted March 25, 2015 As part of our Alaska package we purchased last year, we have onboard credit for shore excursions. Does anyone know how to use those before we board to apply towards an excursion? Link to comment Share on other sites More sharing options...
hpecorari Posted March 25, 2015 #2 Share Posted March 25, 2015 As part of our Alaska package we purchased last year, we have onboard credit for shore excursions. Does anyone know how to use those before we board to apply towards an excursion? You can't. Anything you purchase prior to boarding you have to pay for. You must wait until onboard to use OBC. Harriet Link to comment Share on other sites More sharing options...
rungod Posted March 25, 2015 Author #3 Share Posted March 25, 2015 Even for shore excursion credit? Link to comment Share on other sites More sharing options...
hpecorari Posted March 25, 2015 #4 Share Posted March 25, 2015 Even for shore excursion credit? If it's OBC it can't be used for anything until you're on board. That's my understanding. Anything you 'buy' from MyNCL you have to pay for at that time. Harriet Link to comment Share on other sites More sharing options...
cmdchiefthom Posted March 25, 2015 #5 Share Posted March 25, 2015 Even for shore excursion credit? I'm not sure I've ever heard about a specialized "excursion" credit. Normally, there is refundable and non-refundable "on board credit". You can use the OBC for just about anything you spend onboard, drinks, dinning, excursions, casino ect., but usually not gratuities. How did you get the credit you're referring to? Link to comment Share on other sites More sharing options...
rungod Posted March 25, 2015 Author #6 Share Posted March 25, 2015 Part of a package they offered last year that also had OBC,UDP and the drink package Link to comment Share on other sites More sharing options...
Landl cruiser Posted March 25, 2015 #7 Share Posted March 25, 2015 As part of our Alaska package we purchased last year, we have onboard credit for shore excursions. Does anyone know how to use those before we board to apply towards an excursion? Not until you get onboard. Link to comment Share on other sites More sharing options...
welove2cruise* Posted March 26, 2015 #8 Share Posted March 26, 2015 I think this is something NCL has to fix. If I have OBC I should be able to use it for my excursion pre-booking. I should also be able to apply my Platinum credit for dinner in Le Bistro to a reservation online. There should either be s promo code or other method for redeeming online. No reason with today's technology not to be able to offer this. Link to comment Share on other sites More sharing options...
debnjoe1438 Posted March 26, 2015 #9 Share Posted March 26, 2015 I think this is something NCL has to fix. If I have OBC I should be able to use it for my excursion pre-booking. I should also be able to apply my Platinum credit for dinner in Le Bistro to a reservation online. There should either be s promo code or other method for redeeming online. No reason with today's technology not to be able to offer this. From your lips to God's ears:D Link to comment Share on other sites More sharing options...
cb at sea Posted March 26, 2015 #10 Share Posted March 26, 2015 You can use your OBC for ANYTHING....it's a CREDIT against any charges! Doesn't have to be for an excursion...can be for anything you charge to your account! Link to comment Share on other sites More sharing options...
Scotchick Posted March 26, 2015 #11 Share Posted March 26, 2015 You can use your OBC for ANYTHING....it's a CREDIT against any charges! Doesn't have to be for an excursion...can be for anything you charge to your account! Yes, but only when you book on board. It is an ON BOARD CREDIT! Link to comment Share on other sites More sharing options...
garycarla Posted March 26, 2015 #12 Share Posted March 26, 2015 I have never heard of an excursion credit. ??? Help us help you. Link to comment Share on other sites More sharing options...
Naomilights Posted March 26, 2015 #13 Share Posted March 26, 2015 I have never heard of an excursion credit. ??? Help us help you. I believe this person is referring to the "all inclusive" deal they had last year--$800 got you the UDP, UBP, DSC paid, a 10% discount off the price of the cruise, free pictures, excursion OBC(I think the idea here was that there wouldn't be much else to pay for other than excursions), among other free things I can't recall. ***they might not be talking about this, but that's the only time I remember there being excursion OBC. Link to comment Share on other sites More sharing options...
Demonyte Posted March 26, 2015 #14 Share Posted March 26, 2015 I think this is something NCL has to fix. If I have OBC I should be able to use it for my excursion pre-booking. I should also be able to apply my Platinum credit for dinner in Le Bistro to a reservation online. There should either be s promo code or other method for redeeming online. No reason with today's technology not to be able to offer this. It is a knowingly made choice by NCL - they can not know in advance if you are going to have OBC and how much (based on my experience I'd say that non-NCL OBC is more common than NCL OBC). Before it was possible to book online without paying, but that caused a lot of cancellations etc onboard and so they went to current system where people do not generally make reservations "just in case" since those are free. That was a problem especially with shore excursions where they don't generally have two separate booking quotas - if an excursion gets sold out already before the cruise, it remains that way unless they get more capacity (impossible for example for cabanas on GSC) or someone cancels and since you can cancel only 24hrs before, those free prebookers tied up a lot of inventory that then suddenly became free on previous day. At that point many others that would have been interested about the excursion had already made other plans. I do agree with the Platinum dinner though but that isn't something that would generate revenue for them so changing the system just for that isn't likely to happen. Link to comment Share on other sites More sharing options...
rungod Posted March 26, 2015 Author #15 Share Posted March 26, 2015 I am talking about the package that Naomilights talks about - it seemed like a really good deal. It would be nice to book the excursions ahead of time using the credit in the account instead of having to wait until the cruise and finding the tour you want already booked Link to comment Share on other sites More sharing options...
bossrat Posted March 26, 2015 #16 Share Posted March 26, 2015 I am sailing this weekend on the Sun and as part of a package I received $200 of excursion credit. You cannot Pre-book online and use the credit, but you can call NCL direct to book excursions and apply against the credit. I booked the one excursion I know my wife and I wanted in this manner and did not have to give a credit card as they were able to see we had this credit and applied it to the reservation. So it can be done, but takes a phone call. Link to comment Share on other sites More sharing options...
oregonian123 Posted March 26, 2015 #17 Share Posted March 26, 2015 I am sailing this weekend on the Sun and as part of a package I received $200 of excursion credit. You cannot Pre-book online and use the credit, but you can call NCL direct to book excursions and apply against the credit. I booked the one excursion I know my wife and I wanted in this manner and did not have to give a credit card as they were able to see we had this credit and applied it to the reservation. So it can be done, but takes a phone call. What number did you call, please? Link to comment Share on other sites More sharing options...
rungod Posted March 26, 2015 Author #18 Share Posted March 26, 2015 The number I was given by NCL for excursions was 1-866-625-1167 but I lost patience today waiting for them to answer Link to comment Share on other sites More sharing options...
bossrat Posted March 26, 2015 #19 Share Posted March 26, 2015 I will double check, but I believe the number given above by rungod is the number. Link to comment Share on other sites More sharing options...
oregonian123 Posted March 26, 2015 #20 Share Posted March 26, 2015 I will double check, but I believe the number given above by rungod is the number. Hi, bossrat, thank you for rechecking the number. I hope it is a different one. I have called the number (given by rungod) twice today and both of the reps said I could not do this. Please let me know. Thanks in advance. Link to comment Share on other sites More sharing options...
bossrat Posted March 27, 2015 #21 Share Posted March 27, 2015 (edited) Well then, I'm not sure how I did it. But I for darn sure did. The booking shows up on the NCL website for my cruise and I even went back last night to my credit card bills for the last few months and definitely was not charged. Very strange. Have you tried calling the 866-234-7350 number? Maybe that was the number I called. Edited March 27, 2015 by bossrat Link to comment Share on other sites More sharing options...
oregonian123 Posted March 27, 2015 #22 Share Posted March 27, 2015 Well then, I'm not sure how I did it. But I for darn sure did. The booking shows up on the NCL website for my cruise and I even went back last night to my credit card bills for the last few months and definitely was not charged. Very strange. Have you tried calling the 866-234-7350 number? Maybe that was the number I called. Hi, thanks again. your number above is the second one I tried. I am pleased for you that you were able to do it. :) I may try again today with both numbers and try different choices in their phone menus. :D Enjoy your cruise! Link to comment Share on other sites More sharing options...
PugetSound Posted March 27, 2015 #23 Share Posted March 27, 2015 I have an OBC to use for shore excursions. Is there a way to find out before I board if the ones I'm interested in are sold out? Link to comment Share on other sites More sharing options...
Annmeat Posted March 27, 2015 #24 Share Posted March 27, 2015 I am talking about the package that Naomilights talks about - it seemed like a really good deal. It would be nice to book the excursions ahead of time using the credit in the account instead of having to wait until the cruise and finding the tour you want already booked i haven't read all the answers but most that I have read are WRONG We called the excursion number, told them which excursions we want and they were booked and we received confirmation. There was an 12 dollar difference between our excursion credit that we will have charged to out on board account. We also paid for our kid's excursions at the same time. It takes a few minutes longer to revive confirmation, but it is easy and the excursion desk knows exactly how to handle it When I go to myNCL the excursions are there right under"booked items"" Link to comment Share on other sites More sharing options...
rungod Posted March 27, 2015 Author #25 Share Posted March 27, 2015 I was just told something different. I either have to wait a week before the cruise to use it, or book now on my own dime and then get issued a credit on board after we sail Link to comment Share on other sites More sharing options...
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