timtrek Posted November 12, 2015 #1 Share Posted November 12, 2015 (edited) Hi all. Been in port since 6 AM and having major issues. CBP computers are down and they are hand processing all passengers off the ship. Horrible lines and very upset passengers. Many missed flights already and no info on how long the process will be. Edited November 12, 2015 by timtrek Link to comment Share on other sites More sharing options...
JF - retired RRT Posted November 12, 2015 #2 Share Posted November 12, 2015 Thanks for the update. Hope they get those computers fixed soon. A good reason to not only fly IN the day before, but also fly OUT the day after. Link to comment Share on other sites More sharing options...
Pam in CA Posted November 12, 2015 #3 Share Posted November 12, 2015 Hi all. Been in port since 6 AM and having major issues. CBP computers are down and they are hand processing all passengers off the ship. Horrible lines and very upset passengers. Many missed flights already and no info on how long the process will be.Sorry to hear this. Bet most of them are blaming Princess. :( This means that embarkation will also be very late. For all those who think, "No problem making a 9 or 10am flight out of LA," take note. Link to comment Share on other sites More sharing options...
timtrek Posted November 12, 2015 Author #4 Share Posted November 12, 2015 Still over 1200 on board. US passports are getting through faster but the line at CBP for foreign passports is very long and slow. Going to be a long day. Overall people are being civil except for a few rude and vocal people. Link to comment Share on other sites More sharing options...
Alessandrina Posted November 12, 2015 #5 Share Posted November 12, 2015 O dear. Thanks for letting us know. By the way, who is the Captain of Star Princess? Cheers. Link to comment Share on other sites More sharing options...
Rare TracieABD Posted November 12, 2015 #6 Share Posted November 12, 2015 That is not fun... I hope that things speed up. We have a 2:30 flight out (of FLL- different port, I know), but based on your description, we would have missed our flight-- even though we alloted extra time. Link to comment Share on other sites More sharing options...
Msail Posted November 12, 2015 #7 Share Posted November 12, 2015 We did the b2b just had lunch and chilling in our room Link to comment Share on other sites More sharing options...
Msail Posted November 12, 2015 #8 Share Posted November 12, 2015 We never fly the same day we cruise for this exact reason Link to comment Share on other sites More sharing options...
private92656 Posted November 12, 2015 #9 Share Posted November 12, 2015 At san pedro now, there is still a long line to disembark, princess is providing snack and water, also a long time for those too. Link to comment Share on other sites More sharing options...
sassyredhat Posted November 12, 2015 #10 Share Posted November 12, 2015 My friends are waiting to board. They were told not until 2pm--they are Platinum. The same thing happened to us in Sept on a RCI ship. The problems are with the port computers. We were in the disabled line for 2 hours. The other lines had a much longer wait. Patti Link to comment Share on other sites More sharing options...
Working 2 Cruise Posted November 12, 2015 #11 Share Posted November 12, 2015 I just saw the Star Princess on the news. At this point, we have more details than they do! Link to comment Share on other sites More sharing options...
LaraTiara Posted November 12, 2015 #12 Share Posted November 12, 2015 We're in Group 1, just boarded!!! [emoji322][emoji322][emoji322][emoji568][emoji572]️ Link to comment Share on other sites More sharing options...
taxlady Posted November 12, 2015 #13 Share Posted November 12, 2015 We are in group 4 Link to comment Share on other sites More sharing options...
gheu Posted November 12, 2015 #14 Share Posted November 12, 2015 Live from the parking lot at 2:10 pm Pacific. We were one of the first off the Star and had a shopping excursion tour that was to end at the airport. This was something organized by our travel agency and there are suppose to be 31 people on this tour. We have been stuck, waiting on the bus since 9 am. There are just 16 people that have made it out so far . . Are waiting on the other guest. The bus driver drove us to MacDonalds for lunch. We came back 40 minutes later, and two more people showed up for th tour. Insane. I guess we have to look at the bright side. We will likely make our 8:30 pm flight an no one got hurt. Big bummer none the less. No one really to blame I guess? G Link to comment Share on other sites More sharing options...
Niwel Posted November 12, 2015 #15 Share Posted November 12, 2015 They just announce they are boarding group 3 -- we are group 6.... I saw people with no. 13 -- and I'm sure there are higher. Link to comment Share on other sites More sharing options...
pcur Posted November 12, 2015 #16 Share Posted November 12, 2015 We will be driving home from the port next February. Can we request the very last group number? I'd rather stay out of the way and let the folks that are flying get two people further up the line!! :D Link to comment Share on other sites More sharing options...
JF - retired RRT Posted November 12, 2015 #17 Share Posted November 12, 2015 we will be driving home from the port next february. can we request the very last group number? i'd rather stay out of the way and let the folks that are flying get two people further up the line!! :d yes Link to comment Share on other sites More sharing options...
Renmar Posted November 12, 2015 #18 Share Posted November 12, 2015 O dear. Thanks for letting us know. By the way, who is the Captain of Star Princess? Cheers. Captain Stefano Ravera. Theo Link to comment Share on other sites More sharing options...
Alessandrina Posted November 12, 2015 #19 Share Posted November 12, 2015 Captain Stefano Ravera. Theo Thanks!:) Link to comment Share on other sites More sharing options...
gheu Posted November 12, 2015 #20 Share Posted November 12, 2015 At 3:30 pm, we got the rest our group. It was quite the day. The taxi stand is packed and there is a television news truck parked out front with its satellite dish up. No sure how this could have been avoided. Looking forward to getting home. I am fried. Link to comment Share on other sites More sharing options...
jshyshka Posted November 13, 2015 #21 Share Posted November 13, 2015 Looking at the ship from the deck of our house in San Pedro - will be interesting to see what time they actually leave port. At least it sounds like people are now getting on and whatever time it finally leaves I am sure everyone will have a great time. Link to comment Share on other sites More sharing options...
Cruisin' Chick Posted November 13, 2015 #22 Share Posted November 13, 2015 Hopefully not too many people missed flights. I'm one of those who recommend not booking any flights out of LAX before noon. And hopefully those who were there aren't blaming Princess as computer service isn't under their control. As locals, we never insist on self-embarkation or any other early disembarkation as some people do. I guess I'll see a story on the 5pm news. Link to comment Share on other sites More sharing options...
Happiest when cruising Posted November 13, 2015 #23 Share Posted November 13, 2015 Hopefully not too many people missed flights. I'm one of those who recommend not booking any flights out of LAX before noon. And hopefully those who were there aren't blaming Princess as computer service isn't under their control. As locals' date=' we never insist on self-embarkation or any other early disembarkation as some people do. I guess I'll see a story on the 5pm news.[/quote'] We missed our flight, which was at 3:15 pm. Still sitting at the airport, after Alaska Airlines was able to get us re-ticketed through Westjet. Flight leaves at 7:35pm. From LAX to Vancouver. It has been a very long day, but hope to be back at our home by midnight...we have to work in the morning! We don't blame Princess for the delay, but they certainly could have handled the situation better. Link to comment Share on other sites More sharing options...
Mibele Posted November 13, 2015 #24 Share Posted November 13, 2015 I got in line at 8am and got out of customs at 9:45. When I got in line, it wasn't very long, on the disembarkation side of the elevators. They didn't have much information at that time. I heard one announcement while we were inside the ship still, and once we finally got outside, all the Princess agents walking around didn't seem to know what was going on either. They said that it was a customs issue. I never heard computer glitch at that time, but it was still early in the day. I should have booked the B2B ;-) and stayed on the ship! Say hi to JC at the Passenger Services desk for me! HA! Link to comment Share on other sites More sharing options...
jshyshka Posted November 13, 2015 #25 Share Posted November 13, 2015 The ship just left and is sailing past our house now - just about 7:00 PM - happy cruising ... Link to comment Share on other sites More sharing options...
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