Gem slide still not operational

[sparks1093]

Thanks for the suggestion....no there isn't, but they will just have to wait until the summer for a water slide. :)

They will still be excited for the cruise. :) The water slide was going to be one of the highlights along with the Coral Beach aquarium in St. Thomas which I will be taking them to at that port. I hope that is as nice as the description.

 

TCI...I am on the cruise before you (January 22nd)!

 

Don

 

Check out Jay Peak Resorts, they have an awesome waterpark. DW has used it and raved about it (I was there on a working convention so didn't get to partake). The skiing sucks right now but the waterpark is always open.

 

That being said I hope you and the grandkids have a wonderful time. I was glad to be able to give my kids a taste of cruising before they grew up and look forward to the day I can take my own grandkids.:)

[luvtheships]

Thanks for the suggestion....no there isn't, but they will just have to wait until the summer for a water slide. :)

 

They will still be excited for the cruise. :) The water slide was going to be one of the highlights along with the Coral Beach aquarium in St. Thomas which I will be taking them to at that port. I hope that is as nice as the description.

 

 

 

TCI...I am on the cruise before you (January 22nd)!

 

 

 

Don

 

 

Actually I'm on the Jan 2 cruise but honestly if Ncl can't get it fixed by your cruise then they are purposely dropping the ball

 

Holidays will be over and normal routines back on track and this "piece" they are waiting for has been ordered a while back they claim

 

Of course someone will forget to install it or won't have the skill to install it or it will be delivered to corporate headquarters and will get misplaced and if it ever does get to the ship for installation lol then they will forget to schedule the inspection

 

And so it goes.....

 

Anyone have a mouse that wants a cookie? Lol

[Turtles06]

Actually I'm on the Jan 2 cruise but honestly if Ncl can't get it fixed by your cruise then they are purposely dropping the ball

 

Holidays will be over and normal routines back on track and this "piece" they are waiting for has been ordered a while back they claim

 

Of course someone will forget to install it or won't have the skill to install it or it will be delivered to corporate headquarters and will get misplaced and if it ever does get to the ship for installation lol then they will forget to schedule the inspection

 

And so it goes.....

 

Anyone have a mouse that wants a cookie? Lol

 

Purposely? :eek:

 

C'mon now. Why on earth wouldn't they want the slide to be operational?

[rvsullivan]

Purposely? :eek:

 

C'mon now. Why on earth wouldn't they want the slide to be operational?

 

Because even though it's a false statement. It can now be quoted for a year or so by those that want to pick apart NCL! Of course NCL has not a single reason to intentionally keep the slide closed. Makes for a lot of drama though to claim it's so.;)

[luvtheships]

Purposely? :eek:

 

 

 

C'mon now. Why on earth wouldn't they want the slide to be operational?

 

 

Well the obvious reason for this delay is simple....Ncl just didn't install it right and has decided not to expedite its repair

 

That is why I said purposely. No conspiracy theory here....just simply....putting it on the back burner by Ncl who chose not to get it corrected or inspected promptly

 

 

IMHO they purposely did not prioritize the slide for if they had it would have been working for the kid heavy Christmas/new year dec 23 cruise

 

They just decided it wasn't a priority

 

Decisions are usually made by someone and usually there is a purpose to any decision made.

[luvtheships]

Another reason to not want it operational is that the liability insurance for having a slide is steep

 

I would think that by putting off use of the slide until say January Ncl saved on the premiums

 

Plus on the colder non pool days the kids could be spending money in the arcade instead of using the non profitable slide

 

 

Has anyone ever had a trampoline in their backyard? Premiums up. Get rid of trampoline. Premiums down

 

 

For those of you that just don't get why Ncl does things....just ask yourself what benefit will Ncl get from anything they do and follow the $$ trail

 

On the dec 23 cruise...you know the captive audience full of kids.....if the slide is not working....it's less work for Ncl....less crew needed to run it...less chance of a kid getting hurt...just think it through

 

So yes IMHO they purposely did not want it open for this cruise.

 

I'm really amazed at how many posters think Ncl is a benevolent association rather than a large corporation whose aim is to deliver a product at the most profitable price they can....while keeping their cost to a minimum....and cutting costs where ever possible....

 

As in insurance premiums and crew salary

 

 

Oh and to bring up something else...you know that no smoking on balcony thing....which is a proven fire hazard....

 

Do you really think it's about your health and comfort? If it were then you can bet the casino would be smoke free

 

It's about the insurance company saying ...stop balcony smoking or your premiums are going up up up.

 

I know I wasn't alone when I graduated B school but sometimes it feels that way. Lol

 

Happy New Year!!!!

Edited December 30, 2015 by luvtheships

[luvtheships]

Because even though it's a false statement. It can now be quoted for a year or so by those that want to pick apart NCL! Of course NCL has not a single reason to intentionally keep the slide closed. Makes for a lot of drama though to claim it's so.;)

 

 

There are plenty of reasons to keep it closed

[dongordon]

Well the obvious reason for this delay is simple....Ncl just didn't install it right and has decided not to expedite its repair

 

That is why I said purposely. No conspiracy theory here....just simply....putting it on the back burner by Ncl who chose not to get it corrected or inspected promptly

 

 

IMHO they purposely did not prioritize the slide for if they had it would have been working for the kid heavy Christmas/new year dec 23 cruise

 

They just decided it wasn't a priority

 

Decisions are usually made by someone and usually there is a purpose to any decision made.

 

I agree that it was not one of their priorities. Somehow something went wrong when installing it back in November and they did not make it a priority to fix it.

 

I am surprised that at the CC M & G on the GEM cruises, no one has asked the question to the officers.

That will be my first question at my M & G to the officers who are always very nice and accomodating. And that question will be delivered with respect in searching for the truth.

I will also let them know how disappointed their passengers were that this was not fixed sooner.

 

I love NCL and it is still my favorite cruise line. I just booked my next cruise for next January 2017.

 

Disappointed? Yes, but it will not deter me from cruising with NCL.

I always look at life and people like the scales of justice and it still tips in their favor over other cruise lines. :)

I have not given up on them.....yet! :)

 

Don

[sparks1093]

Another reason to not want it operational is that the liability insurance for having a slide is steep

 

I would think that by putting off use of the slide until say January Ncl saved on the premiums

 

Plus on the colder non pool days the kids could be spending money in the arcade instead of using the non profitable slide

 

 

Has anyone ever had a trampoline in their backyard? Premiums up. Get rid of trampoline. Premiums down

 

 

For those of you that just don't get why Ncl does things....just ask yourself what benefit will Ncl get from anything they do and follow the $$ trail

 

On the dec 23 cruise...you know the captive audience full of kids.....if the slide is not working....it's less work for Ncl....less crew needed to run it...less chance of a kid getting hurt...just think it through

 

So yes IMHO they purposely did not want it open for this cruise.

 

I'm really amazed at how many posters think Ncl is a benevolent association rather than a large corporation whose aim is to deliver a product at the most profitable price they can....while keeping their cost to a minimum....and cutting costs where ever possible....

 

As in insurance premiums and crew salary

 

 

Oh and to bring up something else...you know that no smoking on balcony thing....which is a proven fire hazard....

 

Do you really think it's about your health and comfort? If it were then you can bet the casino would be smoke free

 

It's about the insurance company saying ...stop balcony smoking or your premiums are going up up up.

 

I know I wasn't alone when I graduated B school but sometimes it feels that way. Lol

 

Happy New Year!!!!

 

If any of that were true then they wouldn't have installed the thing to begin with and saved even more money and avoided the liability completely. Sorry, without a smoking gun to me it's just an inoperative slide because of missing parts.

[Turtles06]

If any of that were true then they wouldn't have installed the thing to begin with and saved even more money and avoided the liability completely. Sorry, without a smoking gun to me it's just an inoperative slide because of missing parts.

 

Why be so rational? :) :) :)

[luvtheships]

There is still more to it than just a missing part

 

What about All the first time cruisers fdr was trying to attract who cruised over Christmas with their kids ? Ncl didn't deliver something they advertised that certainly encouraged families with kids to try out cruising

 

In certainly expecting someone to get on this thread on Jan 2 and say they didn't miss the slide at all of course....but I doubt the vast majority of families were overjoyed about the slide

 

It would be very nice though if someone came on and said it WAS operational!!!!

[luvtheships]

Why be so rational? :) :) :)

 

 

Being able to see other possibilities and understand why those other possibilities may well be true does not make a oerson irrational

 

It just makes them pragmatic ...and analytical....

[sparks1093]

There is still more to it than just a missing part

 

What about All the first time cruisers fdr was trying to attract who cruised over Christmas with their kids ? Ncl didn't deliver something they advertised that certainly encouraged families with kids to try out cruising

 

In certainly expecting someone to get on this thread on Jan 2 and say they didn't miss the slide at all of course....but I doubt the vast majority of families were overjoyed about the slide

 

It would be very nice though if someone came on and said it WAS operational!!!!

 

There may be more to it than just a missing part, but Occam's Razor suggests otherwise. If it is true that this was advertised and that people booked because of it then why in the world would the company open themselves up to those types of complaints and headaches on purpose? If someone did book because of the advertising then they would have a valid complaint under any number of Consumer Protection laws.

 

Being able to see other possibilities and understand why those other possibilities may well be true does not make a oerson irrational

 

It just makes them pragmatic ...and analytical....

 

Yes, examining all sides of an issue is important, but sometimes there is no one on the grassy knoll;).

[bmwman]

We can argue all we want but I just watched the mighty ships episode where they built the whole Breakaway ship in 18 months, its very surprising to me that they couldn't take care of this immediately?

 

I thought it was the EPIC

[Steff79]

I thought it was the EPIC

 

breakaway is correct, epic was built in france and they had some problems and needed more then two years.

[Turtles06]

Yes, examining all sides of an issue is important, but sometimes there is no one on the grassy knoll;).

 

Thank you for that! :)

[Crusin6]

Being able to see other possibilities and understand why those other possibilities may well be true does not make a oerson irrational

 

It just makes them pragmatic ...and analytical....

 

 

You are 100% correct here but of course there must always be a poster or 2 who just needs to cut down other posters because they just can't comprehend that NCL is a profit making publicly owned corporation whose only purpose is to deliver a profit for their stockholders

 

Of course the only way to deliver that profit is to offer a product that many people are will to pay for and to keep costs low and to cut them wherever they can

 

As for the slide....well I agree ncl dropped the ball on this

 

But they still had a ship that sailed at probably 110% capacity and as far as the kids were concerned.... I agree they could have just as easily gone to the arcade (profit center) versus the slide (free) and yes I believe NCL would hope for that to be the outcome of no slide got them to use

 

Don't kid yourself...ncl has it down to the penny per Andy Stuart and knows exactly how much that arcade can bring in on a ship full of kids

 

 

 

 

 

However, since none of us are on the ship and from I see no current dec 23 rd pax have chimed in on a detailed basis at this point.....I truly hope when they get home on Saturday they will report that the slide was indeed open

 

 

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[sparks1093]

You are 100% correct here but of course there must always be a poster or 2 who just needs to cut down other posters because they just can't comprehend that NCL is a profit making publicly owned corporation whose only purpose is to deliver a profit for their stockholders

 

Of course the only way to deliver that profit is to offer a product that many people are will to pay for and to keep costs low and to cut them wherever they can

 

As for the slide....well I agree ncl dropped the ball on this

 

But they still had a ship that sailed at probably 110% capacity and as far as the kids were concerned.... I agree they could have just as easily gone to the arcade (profit center) versus the slide (free) and yes I believe NCL would hope for that to be the outcome of no slide got them to use

 

Don't kid yourself...ncl has it down to the penny per Andy Stuart and knows exactly how much that arcade can bring in on a ship full of kids

 

 

 

 

 

However, since none of us are on the ship and from I see no current dec 23 rd pax have chimed in on a detailed basis at this point.....I truly hope when they get home on Saturday they will report that the slide was indeed open

 

 

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I sincerely hope that no one thinks that I've been cutting anyone down as that is far from my intent. Yes, NCL is a business and they are in business to keep their customers happy. An inoperative water slide doesn't do that. NCL wants to move itself up on the cruise line food chain and they can't do that with inoperative attractions. If they really are leaving the slide out of operation intentionally for some reason then they are doing nothing but shooting themselves in the foot and those types of decisions will not take them to the next level.

[Crusin6]

There may be more to it than just a missing part, but Occam's Razor suggests otherwise. If it is true that this was advertised and that people booked because of it then why in the world would the company open themselves up to those types of complaints and headaches on purpose? If someone did book because of the advertising then they would have a valid complaint under any number of Consumer Protection laws.

 

 

 

 

 

 

 

Yes, examining all sides of an issue is important, but sometimes there is no one on the grassy knoll;).

 

 

I would agree with your Occam's razor reference if not for the fact that Andy Stuart stated during a well known and aired interview said he and NCL knew EXACTLY how many drinks per hour they needed to sell in order to make the cruise profitable.... One has to assume that they also apply that practice to every aspect of a cruise

 

 

 

 

He made it obvious that they are looking to save pennies in order to make a cruise profitable and IMHO that interview he did made ncl look very bad

 

 

Just for fun....next time you are in a chain restaurant...or an ncl restaurant for that matter..lol...look very closely at your food

 

Each salad on the table will have the act same number of olives and tomatoes

 

The bread basket will be counted out exactly

 

There will be an exact number of string beans on each plate etc

 

 

That's not random....that is highly calculated and purposely done

 

 

And not a conspiracy at all nor is it the simplest solution .....it is a conscious cost control method

 

And the pennies saved eventually add up to dollars and profit

 

 

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[sparks1093]

I would agree with your Occam's razor reference if not for the fact that Andy Stuart stated during a well known and aired interview said he and NCL knew EXACTLY how many drinks per hour they needed to sell in order to make the cruise profitable.... One has to assume that they also apply that practice to every aspect of a cruise

 

He made it obvious that they are looking to save pennies in order to make a cruise profitable and IMHO that interview he did made ncl look very bad

 

Just for fun....next time you are in a chain restaurant...or an ncl restaurant for that matter..lol...look very closely at your food

 

Each salad on the table will have the act same number of olives and tomatoes

 

The bread basket will be counted out exactly

 

There will be an exact number of string beans on each plate etc

 

 

That's not random....that is highly calculated and purposely done

 

 

And not a conspiracy at all nor is it the simplest solution .....it is a conscious cost control method

 

And the pennies saved eventually add up to dollars and profit

 

 

Sent from my iPad using Forums

 

Yes, that is the way business works but business also works to keep the customers happy. I do not see anything connecting Suart's comments to the water slide, NCL has always known how many drinks they needed to sell to be profitable (and I presume that you are referring to "Cruise, Inc."). I cannot believe that they invested all of the money necessary to install the slide, only to turn around and leave in out of order on purpose. That's spending big dollars to save a few cents on a scheme that has a very uncertain outcome.

[Crusin6]

Yes, that is the way business works but business also works to keep the customers happy. I do not see anything connecting Suart's comments to the water slide, NCL has always known how many drinks they needed to sell to be profitable (and I presume that you are referring to "Cruise, Inc."). I cannot believe that they invested all of the money necessary to install the slide, only to turn around and leave in out of order on purpose. That's spending big dollars to save a few cents on a scheme that has a very uncertain outcome.

 

 

No they didn't purposely leave it out of order assuming the missing part is the actual reason.....

 

But then again they didn't bend over backwards to fix it either

 

 

I'm suggesting that they decided not to rush to fix it....which may have cost extra $$$$ to expedite the manufacture and delivery of the part

 

Because they knew they had a "captive audience" of massive numbers of kids on a winter cruise out of NYC with many sea days looking for things to do....and ncl can offer them an arcade at $$$

 

My business sense tells me that they weighed the cost of expediting the part and inspection versus other $$$ activities that would replace the slide

 

As I said I do hope we hear the slide was indeed functional

 

 

IMHO both Stuart with his per drink profit comment and FDR with his stupid publicly spoken captive audience comment ....should have just kept their mouths shut because it showed how they feel about the pax

 

 

Valued customers could have easily replaced the term captive audience

 

 

It's not a stretch to think that at ncl could have easily said....if they can't use the slide they will just use the arcade

 

 

 

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Edited December 31, 2015 by Crusin6

[sparks1093]

No they didn't purposely leave it out of order assuming the missing part is the actual reason.....

 

But then again they didn't bend over backwards to fix it either

 

 

I'm suggesting that they decided not to rush to fix it....which may have cost extra $$$$ to expedite the manufacture and delivery of the part

 

Because they knew they had a "captive audience" of massive numbers of kids on a winter cruise out of NYC with many sea days looking for things to do....and ncl can offer them an arcade at $$$

 

My business sense tells me that they weighed the cost of expediting the part and inspection versus other $$$ activities that would replace the slide

 

As I said I do hope we hear the slide was indeed functional

 

 

IMHO both Stuart with his per drink profit comment and FDR with his stupid publicly spoken captive audience comment ....should have just kept their mouths shut because it showed how they feel about the pax

 

 

Valued customers could have easily replaced the term captive audience

 

 

It's not a stretch to think that at ncl could have easily said....if they can't use the slide they will just use the arcade

 

 

 

Sent from my iPad using Forums

 

It is certainly a possibility that can't be completely eliminated but I haven't seen anything that would make me believe that over the simpler explanation(and I am not a fan of Del Rio by any stretch of the imagination, so I'm certainly not saying that out of any sense of loyalty:)).

 

I know that as a parent if my kids couldn't use the slide then the last thing they would use would be the arcade because I wouldn't pay for it so they would have to find something else to do, something that didn't cost money;).

[dongordon]

It is certainly a possibility that can't be completely eliminated but I haven't seen anything that would make me believe that over the simpler explanation(and I am not a fan of Del Rio by any stretch of the imagination, so I'm certainly not saying that out of any sense of loyalty:)).

 

I know that as a parent if my kids couldn't use the slide then the last thing they would use would be the arcade because I wouldn't pay for it so they would have to find something else to do, something that didn't cost money;).

 

I agree...the arcade would not be an alternative activity unless NCL paid for it. :)

 

I would like to reiterate that when I called NCL Concierge Services and asked about the water slide and whether or not I could switch to the Breakaway, they told me that the water slide would not be be operable for the present Christmas cruise or the one before, but would be operable for my cruise on January 22nd.

Whatever the circumstances, they were "supposedly" aware of the problem and when it would be fixed three weeks ago.

 

Let's see if that information is correct.

Or was I just being given information to appease me at the time.

I will report back when on my cruise.

 

Don

[luvtheships]

It is certainly a possibility that can't be completely eliminated but I haven't seen anything that would make me believe that over the simpler explanation(and I am not a fan of Del Rio by any stretch of the imagination, so I'm certainly not saying that out of any sense of loyalty:)).

 

 

 

I know that as a parent if my kids couldn't use the slide then the last thing they would use would be the arcade because I wouldn't pay for it so they would have to find something else to do, something that didn't cost money;).

 

 

I agree and my kids have never spent more than $10 total in the arcade in any given trip

 

Kudos to them for realizing what a waste of money it is and even at Disney where the give us a free $10 token package they still don't spend more

 

Buy hey we've all seen the people who cruise and we all know that there are many many families that will send the kids to the arcade and not care about spending $50

[luvtheships]

I agree...the arcade would not be an alternative activity unless NCL paid for it. :)

 

 

 

I would like to reiterate that when I called NCL Concierge Services and asked about the water slide and whether or not I could switch to the Breakaway, they told me that the water slide would not be be operable for the present Christmas cruise or the one before, but would be operable for my cruise on January 22nd.

 

Whatever the circumstances, they were "supposedly" aware of the problem and when it would be fixed three weeks ago.

 

 

 

Let's see if that information is correct.

 

Or was I just being given information to appease me at the time.

 

I will report back when on my cruise.

 

 

 

Don

 

 

Don I will report back on Jan 12 if the slide was working for the Jan 2 cruise

 

Fwiw I'm just taking the college kids with me this time and they would only use it a few times anyway so it's not a deal breaker for me. The hs kid would definitely miss it though

 

I'm just unnerved by how Ncl has been operating since April 2015

 

Phony freebie deals

Raising fees arbitrarily

Etc etc

 

Someone posted a very nice long list of all the changes and I have to say it was a non pax friendly list of changes no matter how you look at it

 

Doesn't need to impact each and every pax either....the list was eye opening