Rare LisaLisa87 Posted April 10, 2017 #1 Share Posted April 10, 2017 We're sailing on Allure on Sunday and have not heard from the concierge. Can anyone who has sailed recently share when/whether you received the email? We have a couple of requests, and I'd love to know that they've been taken care of before we board. I've seen email addresses for the concierges on each ship posted here, but I'm wondering if it would be obnoxious to reach out to them. Thanks in advance for any info! Link to comment Share on other sites More sharing options...
Clarea Posted April 10, 2017 #2 Share Posted April 10, 2017 I don't think it would be a problem to send them an email. Link to comment Share on other sites More sharing options...
Biker19 Posted April 10, 2017 #3 Share Posted April 10, 2017 Most reports I've seen have the concierge send the first contact e-mail about a week out - since you are inside of that, I'd send it. Link to comment Share on other sites More sharing options...
Rare A&L_Ont Posted April 10, 2017 #4 Share Posted April 10, 2017 You should email them, but you should hear from them today or tomorrow under normal circumstances. Enjoy Allure. Link to comment Share on other sites More sharing options...
Rare CruisinShips Posted April 10, 2017 #5 Share Posted April 10, 2017 There is nothing wrong with initiating contact. Link to comment Share on other sites More sharing options...
Rare LisaLisa87 Posted April 10, 2017 Author #6 Share Posted April 10, 2017 Thanks everyone. I got the email a little while ago! Link to comment Share on other sites More sharing options...
Rare LisaLisa87 Posted April 10, 2017 Author #7 Share Posted April 10, 2017 You should email them, but you should hear from them today or tomorrow under normal circumstances. Enjoy Allure. We are very much looking forward to spending some time on Allure. Your exploits on the Flowrider have my husband fired up to try it, but he's a little worried about getting hurt. He surfs, so he should be okay, but he has an Ironman triathlon in July... Link to comment Share on other sites More sharing options...
Clarea Posted April 10, 2017 #8 Share Posted April 10, 2017 Thanks everyone. I got the email a little while ago! So it was a little less than a week before, right? Not bad I guess. Link to comment Share on other sites More sharing options...
familycruiser2001 Posted April 10, 2017 #9 Share Posted April 10, 2017 Fwiw - it sounds like you have received your email. Just wanted to let you know, we were on Allure last week and the concierge team (Dexter and Nancy) were fantastic to work with before and during the cruise! We received quick turnaround of emails before the cruise. They also helped us with excursion cancellations and rebooking/refunds, show and restaurant reservations, and answering any question we had all week. They also helped us deal with a small billing issue the morning of departure in minutes. I'm not sure if they will still be there next week when you travel, but if so then you are in great hands! Have a wonderful trip. ;) Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare LisaLisa87 Posted April 10, 2017 Author #10 Share Posted April 10, 2017 So it was a little less than a week before, right? Not bad I guess. Yes -- 6 days to be exact. I am counting! Link to comment Share on other sites More sharing options...
Rare LisaLisa87 Posted April 10, 2017 Author #11 Share Posted April 10, 2017 Fwiw - it sounds like you have received your email. Just wanted to let you know, we were on Allure last week and the concierge team (Dexter and Nancy) were fantastic to work with before and during the cruise! We received quick turnaround of emails before the cruise. They also helped us with excursion cancellations and rebooking/refunds, show and restaurant reservations, and answering any question we had all week. They also helped us deal with a small billing issue the morning of departure in minutes. I'm not sure if they will still be there next week when you travel, but if so then you are in great hands! Have a wonderful trip. ;) This is great to hear! Our email was from Dexter, and he said that he and Nancy will be taking care of us. Link to comment Share on other sites More sharing options...
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