Missed an upsell call

[lmf24lmf]

We missed an upsell call this afternoon while we were flying in for Thursday's cruise... when we called back less than an hour later the room was already filled :(. Bummer!

[skcrn]

How can you tell it was an up sell call? I have never gotten one.

 

 

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[mom2tcdx2]

They will normally leave a message, at least they did for me when I was called once in the past. I called back right away and was able to snag an upsell to a suite many years ago.

[lmf24lmf]

They also sent an email. I'd say my husband called back 45 minutes later, all gone

[skcrn]

Ok, thanks

 

 

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[skcrn]

Finally got one! Just upgraded to an ocean suite! Excited!

 

 

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[Micahs Grandad]

They are looking to move cabins and if you do not answer they go to next one on the list.

[indygirl76]

I am crossing all my crossable parts for a call or an email in the next four weeks! I even instructed the BF this weekend, if my phone rang and I was out of the room, answer any 305 calls immediately! :)

[Micahs Grandad]

I am crossing all my crossable parts for a call or an email in the next four weeks! I even instructed the BF this weekend, if my phone rang and I was out of the room, answer any 305 calls immediately! :)

 

Some of these calls are a great deal and others not so good. Given all the people who post on here not many upsells to be had but nice when you get a good one:)

[airlink diva]

About two weeks ago got an email upsell. To move up one floor and balcony catogry upsell was $36. To move into a spa balcony upsell little over $100. Either was a good deal for me and went with spa balcony. It was cheaper even with the upgrade than what it was price when booking. Happy with mine

[Herbaltees]

i am crossing all my crossable parts for a call or an email in the next four weeks! I even instructed the bf this weekend, if my phone rang and i was out of the room, answer any 305 calls immediately! :)

 

:') :') :')

[indygirl76]

#shameless :D

[AdGuyMG]

Some of these calls are a great deal and others not so good. Given all the people who post on here not many upsells to be had but nice when you get a good one:)

 

The upsell department who make the calls is actually a team of about 10 -12 agents who work 8 hours a day / 5 days a week. They are compensated with a moderate hourly wage + a percentage of the revenue generated by their sales call. That's where their income is made. So their calls are focused on upsells to Suites' date=' Spa's, Havana's, Fantasy Class Owners Suites and other higher end categories. The phone reps don't chase down the $25 $50 $100 upsells. Those can be done with a targeted email blast.

 

The last I heard from someone on the "inside" is that the upsell department generated about $10 - $11 million in annual upsell revenue for Carnival. [b']The people who post on here[/b] are a minuscule fraction of the 4 million who sail every year on Carnival and keep the upsell department employed and busy 40 hours a week.

[skcrn]

When I compare the prices on mine it’s saved me $800 so I thought that was pretty good. We would not have purchased a suite for that much money

 

 

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[Laurab23]

Got an upsell email this morning. When I click on the email and fill in information it says there is a problem with the link. Does that mean it is sold out?

 

Laura

[BellaSweet]

Just be smart with these.. I know its exciting to get that offer but make sure you check everything out. We recently got one..move our obstructed view balcony to a regular balcony. But it would have put us directly under the Lido..no thank you to the noise! We'll keep our quiet, 5th floor room!

[Quilcruisers]

My sister got a call the other day. We were in a 4A cabin on deck 1 and got upgraded to a 4C on deck 10. We took it with a 24.00 difference. It’s our family thanksgiving cruise so we don’t care where the cabins are, we will barely be there. And it’s a short 4 day cruise with over 30 people in our group. We will probably be falling asleep all over the ship.

 

 

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