TNCruzer56 Posted June 7, 2017 #1 Share Posted June 7, 2017 I tried to book our 3 free spec restaurants on the website, even after another member of our roll call said he hit a brick wall. Voila...It wouldn`t work. I am now 42 minutes of being on hold to book them with customer dis-service. Life should be easier:mad: Oh___ Still on hold! Link to comment Share on other sites More sharing options...
King of Cruising Posted June 7, 2017 #2 Share Posted June 7, 2017 A great ad for using a T.A. :cool: Link to comment Share on other sites More sharing options...
TNCruzer56 Posted June 7, 2017 Author #3 Share Posted June 7, 2017 We use a TA. It made getting the Great Jade Europe rate cuts very easy! But booking restaurants-fraid you`re on your own! Link to comment Share on other sites More sharing options...
Moby0215 Posted June 7, 2017 #4 Share Posted June 7, 2017 I've never had a problem making restaurant reservations online. They must be having some technical issues currently. I have also never had a problem calling in to make an excursion or restaurant reservation change (other than being on hold). I would call back at a less busier time. Are you saying the customer service is bad simply because you are on hold? Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
King of Cruising Posted June 7, 2017 #5 Share Posted June 7, 2017 We use a TA. It made getting the Great Jade Europe rate cuts very easy! But booking restaurants-fraid you`re on your own! My T.A. takes care of all restaurant reservations. I must just have a great agent. :cool:;p Link to comment Share on other sites More sharing options...
riddle Posted June 7, 2017 #6 Share Posted June 7, 2017 Anything can always get worse. Link to comment Share on other sites More sharing options...
rocklinmom Posted June 7, 2017 #7 Share Posted June 7, 2017 Yes I have been trying to book shore excursions, OBC, and restaurant reservations for the past two weeks. I try different times of day, two different credit cards, etc. and every time it won't work. I get through the payment screen and hit "make payment"...only to be greeted with the error message and to "please log off and try again later". It is getting ridiculous. I really don't want to have to call in, and wait on hold, and hope for a decent NCL rep. I have never had these issues on previous cruises with them. Why have these supposed technical issues on the website not been fixed yet? :evilsmile: Link to comment Share on other sites More sharing options...
BeachyBoo Posted June 7, 2017 #8 Share Posted June 7, 2017 Have you possibly tried using another browser? A lot of times that works for me. Changing from Internet Explorer to Chrome or something else? Just a thought. Link to comment Share on other sites More sharing options...
mmwcpt Posted June 7, 2017 #9 Share Posted June 7, 2017 I attempted two days straight to book the reservations, using both chrome and mozilla with no luck. Finally just called and did it over the phone. Was on our account within an hour. Link to comment Share on other sites More sharing options...
zqvol Posted June 8, 2017 #10 Share Posted June 8, 2017 If you think the NCL site is bad then don't try some of the other cruise lines sites. Link to comment Share on other sites More sharing options...
Shayhooper Posted June 8, 2017 #11 Share Posted June 8, 2017 I've encounter nothing but frustration on the MSC site, so yes IMO it can get worse. That said, totally understand your frustration. Sitting on hold is so nerve wracking. Link to comment Share on other sites More sharing options...
alreadypacked Posted June 8, 2017 #12 Share Posted June 8, 2017 Experienced many problems on other cruise line sites over the years... Funny thing is, I've never had problems on the NCL site until the last few weeks or so. Hope they get it straightened out soon--coming up on 90-days-out, and want to book our dining reservations and such! Link to comment Share on other sites More sharing options...
TruckerDave Posted June 8, 2017 #13 Share Posted June 8, 2017 If you think the NCL site is bad then don't try some of the other cruise lines sites. Exactly...Carnival's site is a disaster. :rolleyes: Link to comment Share on other sites More sharing options...
TNCruzer56 Posted June 8, 2017 Author #14 Share Posted June 8, 2017 If you think the NCL site is bad then don't try some of the other cruise lines sites. Agreed-One day I put my cellphone on charger and speaker whilst I did other chores (CCL & RCL).............1 hour and 45 minutes! Almost like Comcast... Link to comment Share on other sites More sharing options...
steinwayguy76 Posted June 8, 2017 #15 Share Posted June 8, 2017 I tried too this evening to reserve restaurants on ncl site. Does not allow me to add items to myitinerary. I click the button and nothing happens. Sent from my SM-G930V using Forums mobile app Link to comment Share on other sites More sharing options...
zqvol Posted June 8, 2017 #16 Share Posted June 8, 2017 I tried too this evening to reserve restaurants on ncl site. Does not allow me to add items to myitinerary. I click the button and nothing happens. Sent from my SM-G930V using Forums mobile app I suggest using a real PC to make your reservations. If you are using a phone or a tablet that might be the issue. Link to comment Share on other sites More sharing options...
zqvol Posted June 8, 2017 #17 Share Posted June 8, 2017 I tried to book our 3 free spec restaurants on the website, even after another member of our roll call said he hit a brick wall. Voila...It wouldn`t work. I am now 42 minutes of being on hold to book them with customer dis-service. Life should be easier:mad: Oh___ Still on hold! Never try to call during the middle of the day. They are open 24/7. Call either early or late. I never have to hold when I do that. Link to comment Share on other sites More sharing options...
Kayjaybecruising Posted June 8, 2017 #18 Share Posted June 8, 2017 I suggest using a real PC to make your reservations. If you are using a phone or a tablet that might be the issue. I was having the same problem. Tried my iPad, and then my computer with 2 different browsers. Still wouldn't work. I finally had to call. Link to comment Share on other sites More sharing options...
andysgirl360 Posted June 9, 2017 #19 Share Posted June 9, 2017 In case anyone is still trying - I had no luck with shore excursions a few days ago, but finally just went through now on the website with no trouble at all. Hopefully this means it's fixed! Link to comment Share on other sites More sharing options...
AdGuyMG Posted June 9, 2017 #20 Share Posted June 9, 2017 If you think the NCL site is bad then don't try some of the other cruise lines sites. Exactly...Carnival's site is a disaster. :rolleyes: Don't forget to invite Royal to this party.. Here's a current "RC Has The Worst IT" thread http://boards.cruisecritic.com/showthread.php?t=2508845 Link to comment Share on other sites More sharing options...
rocklinmom Posted June 10, 2017 #21 Share Posted June 10, 2017 I had hope since Andysgirl360 got her shore excursion reservations to go through yesterday...tried it again this morning and still won't process. Didn't get the error message this time, but after hitting make payment it just sat and sat and sat and nothing. Logged out and went back in and nothing had processed. Just tried to call the shore excursion phone number and after waiting on hold for ten minutes gave up. Think we will be sticking with Princess for our future cruises. Link to comment Share on other sites More sharing options...
andysgirl360 Posted June 11, 2017 #22 Share Posted June 11, 2017 Oh that is too bad - I must have entered it at just the right time. The first time I tried a few days ago, i entered all my CC information and got a blank confirmation page, and nothing was added to my profile. Yesterday I was able to go through the booking and the confirmation page was different. As well I did get the confirmation email and the excursion is up on my NCL profile and on my revised invoice. I am sorry it's not working for you! Link to comment Share on other sites More sharing options...
wannabecanuck Posted June 16, 2017 #23 Share Posted June 16, 2017 Hi everyone, I have also been having the same trouble with the NCL website but it seems to have been fixed now and has been working for me over the last two days so it may be worth trying the site again... Hope this helps (until it breaks again!) :) Link to comment Share on other sites More sharing options...
detroitlions Posted June 16, 2017 #24 Share Posted June 16, 2017 If you think the NCL site is bad then don't try some of the other cruise lines sites. Royal is a lot worse half the time you can not book a cruise or the rooms all look sold out when there not. Link to comment Share on other sites More sharing options...
rocklinmom Posted June 16, 2017 #25 Share Posted June 16, 2017 Yes it does appear to be fixed! I was able to book OBC and bottled waters today. I had given up and called in our shore excursion reservations earlier this week. Hopefully they figured out the problem and it keeps working. So much easier to do these things online. Link to comment Share on other sites More sharing options...
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