Online check-in for onboard account

[Adventures ahead]

We're sailing on the Brilliance in September. We normally sail with another line and set up and pay our onboard expense account by credit card; however, we always need to go to guest services on the last day and ask them to charge us in $US (no matter what we've indicated at check-in) to ensure that our $Cdn credit card applies the conversion rate.

 

I haven't used a cash onboard expense account before and am considering it. I've completed the online check-in, selected 'Cash" (although I may change my mind), and printed our SetSail passes that indicate 'Cash' as our payment type. I was surprised as it appears that the payment type hasn't been saved - this part of the online check-in screen is not showing as 'Complete'. Is this normal? Do I need to resolve this before we sail... or are we already 'Set2Sail'?

[Clarea]

If you were able to print the SetSail pass, then you're ready to go.

[Ken at the beach]

We're sailing on the Brilliance in September. We normally sail with another line and set up and pay our onboard expense account by credit card; however, we always need to go to guest services on the last day and ask them to charge us in $US (no matter what we've indicated at check-in) to ensure that our $Cdn credit card applies the conversion rate.

 

I haven't used a cash onboard expense account before and am considering it. I've completed the online check-in, selected 'Cash" (although I may change my mind), and printed our SetSail passes that indicate 'Cash' as our payment type. I was surprised as it appears that the payment type hasn't been saved - this part of the online check-in screen is not showing as 'Complete'. Is this normal? Do I need to resolve this before we sail... or are we already 'Set2Sail'?

 

I have used a cash account many times and it shows complete for me. I believe that there is an agreement you need to scroll through and acknowledge for it to show complete.

[Biker19]

If/when you change over to a credit card on the ship, check (more than once) that they use the bank's conversion, not theirs.

[cb at sea]

You can put down any form of payment on the online thing...and change it when you check in! No worries...no hassle!

[jamesr3939]

You can also check "none" as payment method and do it when you get there.

[Desert Cruizers]

if you decide to switch before the cruise to a Credit Card then you will be asked to reprint your Set Sail pass. Otherwise you can make the change at check In.

[Adventures ahead]

I have used a cash account many times and it shows complete for me. I believe that there is an agreement you need to scroll through and acknowledge for it to show complete.

 

The problem is that I can see the agreement but it's grayed out so I can't scroll through and check it so that it would say 'Complete'. I asked as I didn't want this to be an issue at check-in.

 

As has been said, the SetSail pass printed so we're 'Set2Sail'! Thanks, everyone.

[wants2cruise2]

The problem is that I can see the agreement but it's grayed out so I can't scroll through and check it so that it would say 'Complete'. I asked as I didn't want this to be an issue at check-in.

 

As has been said, the SetSail pass printed so we're 'Set2Sail'! Thanks, everyone.

 

I had the exact same problem, the agreement area was gray and nothing I did let me check it. I printed my SetSail pass with a cash account.

A few days later, last week, it let me change to a credit card, and the checking box was there and working. It did tell me to print a new SetSail pass which I did.

Now docs are also in so I am good to go, and very excited. I sail Sept 2nd.

[Rala]

I had the exact same problem, the agreement area was gray and nothing I did let me check it. I printed my SetSail pass with a cash account.

A few days later, last week, it let me change to a credit card, and the checking box was there and working. It did tell me to print a new SetSail pass which I did.

Now docs are also in so I am good to go, and very excited. I sail Sept 2nd.

 

Same problem here, but I was never able to change ours . However, I printed with a cash acc't and was able to change to a credit card when checking in at the port. :)

[Redrobo]

We're sailing on the Brilliance in September. We normally sail with another line and set up and pay our onboard expense account by credit card; however, we always need to go to guest services on the last day and ask them to charge us in $US (no matter what we've indicated at check-in) to ensure that our $Cdn credit card applies the conversion rate.

 

I haven't used a cash onboard expense account before and am considering it. I've completed the online check-in, selected 'Cash" (although I may change my mind), and printed our SetSail passes that indicate 'Cash' as our payment type. I was surprised as it appears that the payment type hasn't been saved - this part of the online check-in screen is not showing as 'Complete'. Is this normal? Do I need to resolve this before we sail... or are we already 'Set2Sail'?

 

 

I got caught out when we were new to cruising which prompted me to generally print the set sail pass blank, I then manually complete, scoring out section A and then underline all of B. I present this at check in. So far no problems:cool:.