A&Jfamily Posted July 21, 2017 #1 Share Posted July 21, 2017 Check your reservation! We booked with $1 deposits on Star. They switched us to Ruby. Just got an email that our "3 day hold" was about to expire and we now owe $200 deposits on both rooms. We are calling Princess now.... Link to comment Share on other sites More sharing options...
myfuzzy Posted July 21, 2017 #2 Share Posted July 21, 2017 Wouldn't this be better suited for the Princess threads. Princess and Carnival are two completely different lines, but, are owned by the same company Link to comment Share on other sites More sharing options...
A&Jfamily Posted July 21, 2017 Author #3 Share Posted July 21, 2017 Wouldn't this be better suited for the Princess threads. Princess and Carnival are two completely different lines, but, are owned by the same company My error. Was bouncing boards and thought I was still on Princess. Link to comment Share on other sites More sharing options...
grannylaw Posted July 21, 2017 #4 Share Posted July 21, 2017 We had the same thing happen & called Princess yesterday. Basically, "tough luck". We asked if we could get a Welcome Back cruise credit -- nope. We went ahead & canceled our reservation because the cruise is more than a year away and we'll look for another sale. Link to comment Share on other sites More sharing options...
A&Jfamily Posted July 21, 2017 Author #5 Share Posted July 21, 2017 It took about 30 minutes and it's 98% straightened out. We had $1 deposit and sip and sail and those promos were apparently not supposed to work together so they went thru all kinds of hurdles to cancel and rebook so we keep our kids across the hall. To their credit they honored the reservation with both promotions. The only thing they screwed up was we paid $4 instead of 2 on one room due to a credit processing error. For $2 it is NOT worth a call back...lol Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
cherylandtk Posted July 21, 2017 #6 Share Posted July 21, 2017 Same thing happened on our adjusted booking, except it was fixed automatically about two hours later without me having to call. Same promos, same deposit ($2). Only teensy glitch is we had B2B bookings and they put all the goodwill credit on one booking...but it is all still there. Link to comment Share on other sites More sharing options...
skynight Posted July 21, 2017 #7 Share Posted July 21, 2017 My Ruby sailing was moved to the Emerald. All deposits, cabin no. and promos remain the same. Check with Princess. If you are the same cruise but a different your promo should just move over. Link to comment Share on other sites More sharing options...
jennybenny Posted July 22, 2017 #8 Share Posted July 22, 2017 I had an issue with the cabins. We were in the last mini suite Aft, with the longer balcony on the Star (Emerald deck). On Ruby, there is ONE more cabin. Originally they gave us "the same cabin" in number only. So we had to call and move over one more. It took a little bit of time, but it was settled. I would not have been happy if we didn't get that cabin. We have friends traveling with us, so they have the cabin next to us. We plan to open up the balcony so the kids can roam from one room to the other and we can all enjoy the big balcony. Link to comment Share on other sites More sharing options...
Lucky TGO Posted July 22, 2017 #9 Share Posted July 22, 2017 We had the same thing happen & called Princess yesterday. Basically, "tough luck". We asked if we could get a Welcome Back cruise credit -- nope. We went ahead & canceled our reservation because the cruise is more than a year away and we'll look for another sale. Good thinking. :) Tony Link to comment Share on other sites More sharing options...
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