mallie24 Posted August 1, 2017 #1 Share Posted August 1, 2017 I am having trouble redeeming this certificate and am trying to talk to someone in sales. Not being successful in getting this information from Oceania. Any help out there? Thanks! Link to comment Share on other sites More sharing options...
Rare LHT28 Posted August 1, 2017 #2 Share Posted August 1, 2017 Are you on the ship now? Do they not just add it to your account ? I have not seen one so hopefully someone else will know what to do Link to comment Share on other sites More sharing options...
Rare ronrick1943 Posted August 1, 2017 #3 Share Posted August 1, 2017 If it was a prize given out on this Board, why not call Cruise Critic---I'm pretty sure they wouldn't want you not to get it if they give it. Link to comment Share on other sites More sharing options...
Cruseforme Posted August 1, 2017 #4 Share Posted August 1, 2017 I think the TS means that this was a promotional gift given by O on their previous cruise for OBC for a future cruise. If I am correct, these are also available online to give cruisers as gifts (you can also give fruit baskets, alcohol, etc). I think you will need to explain to your TA or O if booked directly that this is an OBC certificate..they may not be understanding your terminology. You need to have a cruise booked first, then submit this certificate to them on your booking number. If this is not what you have, please clarify. Link to comment Share on other sites More sharing options...
mallie24 Posted August 2, 2017 Author #5 Share Posted August 2, 2017 actually I won the certificate at an Oceania luncheon in Vancouver. The idea was that we would get it if we booked a cruise within 48 hours....which we did. We booked through Oceania directly and now they say "oh yes, but we can only redeem it if you booked with an outside TA ! So now I am trying to speak to a supervisor...apparently they are tightly guarded..no numbers given out so I need advise as to how to contact someone who can do something about this. Thanks for your replies. M Link to comment Share on other sites More sharing options...
GICNJC Posted August 2, 2017 #6 Share Posted August 2, 2017 I believe it might be a certificate issued by Canadian TA at a Oceania presentation. It is issued by the TA company and the fine print should indicate the need to book through the TA. We won $500 years ago and used it on our 1st Oceania cruise, an18 dayTransatlantic on Marina. Loved the whole cruise. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted August 2, 2017 #7 Share Posted August 2, 2017 Was the luncheon put on by a travel company? (no names) If so they were probably soliciting business call them & ask about the OBC if you booked recently you can transfer the booking to a TA (within 30days) then redeem the certificate Link to comment Share on other sites More sharing options...
mallie24 Posted August 2, 2017 Author #8 Share Posted August 2, 2017 Thank you for your responses. It was through Oceania on the Regatta. I am happy to say I received a call from Miami today. Everything has been sorted. We look forward to a fantastic voyage in Oct. Barcelona to Athens! Happy sailing to all! Link to comment Share on other sites More sharing options...
Rare LHT28 Posted August 2, 2017 #9 Share Posted August 2, 2017 Glad it was sorted out Enjoy your cruise Link to comment Share on other sites More sharing options...
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