Mdamato2 Posted August 3, 2017 #1 Share Posted August 3, 2017 This was our second cruise with ncl and the first one wss excellent. My father in law has a glutten allergy and they always sent someone over each evening to give him his options. Well in was a whole different experience on the breakaway. The first night the waiter looked at us like we had 10 heads when we explained and really was no help. A manager came over finally got the order straight for dinner and let us preorder for next night since we were doing so Dinner show. Well PS his dinner was not ordered or delivered. My whole family had eaten already and he still hadnt received his dinner. The matre d was working on it but basically the lady who had taken our order the night before didnt put it in. He eventually got his dinner but haf to eat it in the dark during the show. Im very disappointed since we had such a positive experience the last cruise. Link to comment Share on other sites More sharing options...
NLH Arizona Posted August 3, 2017 #2 Share Posted August 3, 2017 Did this happen every night or just this one night? Link to comment Share on other sites More sharing options...
Quilting_Cruiser Posted August 3, 2017 #3 Share Posted August 3, 2017 I'm sorry to hear this! My experience with NCL helping me out with GF options was flawless. I often sing their praises when someone posts a questions, so it's disappointing to hear it was handled so poorly. Did your FIL contact the Access Desk before sailing? Link to comment Share on other sites More sharing options...
Mdamato2 Posted August 3, 2017 Author #4 Share Posted August 3, 2017 When I booked I made sure to tell them he had an allergy like I did the first time we went on NCL. We went on the gem 2 years ago and it was great. This time I was doing all the work and not getting his food when I preordered it was unaccetable. Different ship the breakaway so maybe that was the difference. Link to comment Share on other sites More sharing options...
mjkacmom Posted August 3, 2017 #5 Share Posted August 3, 2017 We had no problems on the Breakaway (or the Gem). We even went to the dinner show the first night, didn't prebook, and dd got 2 filets, they just left the shrimp off. There were no errors all week. On our last Gem cruise, we prebooked her breakfasts the night before (great selection), and just called a phone number when we were leaving the cabin to let them know what venue to deliver it (even in the buffet). Link to comment Share on other sites More sharing options...
Bra_BE2014 Posted August 3, 2017 #6 Share Posted August 3, 2017 When I booked I made sure to tell them he had an allergy like I did the first time we went on NCL. We went on the gem 2 years ago and it was great. This time I was doing all the work and not getting his food when I preordered it was unaccetable. Different ship the breakaway so maybe that was the difference. Did they get it right the other nights? Hope your expectations are better met in the future! Happy cruising! Link to comment Share on other sites More sharing options...
Quilting_Cruiser Posted August 3, 2017 #7 Share Posted August 3, 2017 When I booked I made sure to tell them he had an allergy like I did the first time we went on NCL. We went on the gem 2 years ago and it was great. This time I was doing all the work and not getting his food when I preordered it was unaccetable. Different ship the breakaway so maybe that was the difference. I'm not excusing them in anyway, but contacting the Access Desk is essential when you have a food allergy. They then have the information on file and I assume they code your card in some way. In every restaurant, the hostess and my waiter were aware I was GF as soon as my card was swiped. I was always brought GF bread without even asking for it, and the waiter went over the menu with me so I didn't order something with "hidden" gluten in it. I never had to preorder (but I didn't eat in the MDR so maybe that's why I didn't have to preorder anything). The person booking your trip may make a note of it, but that doesn't go to the Access Desk, and that's the best way to make sure the staff on the ship are aware of allergies. If you cruise with NCL again, be sure to contact the Access Desk before you go. They'll send you paperwork to complete and take care of it. When I did this, there was a letter awaiting me in my cabin that instructed me to go to Guest Services and ask for the assistant maitre d'. I did, and he walked me through what I needed to do to make sure I was taken care of. Link to comment Share on other sites More sharing options...
Mdamato2 Posted August 3, 2017 Author #8 Share Posted August 3, 2017 They were very apologetic and it was better after that somewhat. There was a young lady who would come to us at breakfast and gove us dinner menu to preorder after the dinner fiasco at the dinner show. Link to comment Share on other sites More sharing options...
NLH Arizona Posted August 3, 2017 #9 Share Posted August 3, 2017 They were very apologetic and it was better after that somewhat. There was a young lady who would come to us at breakfast and gove us dinner menu to preorder after the dinner fiasco at the dinner show.Glad it worked out after one mistake....as I'm sure you know, mistakes can happen when we travel, but NCL apologized and made it better. Wish you would have said this in your initial post, so folks would have known that it wasn't bad for the entire cruise. Link to comment Share on other sites More sharing options...
yankees111 Posted August 3, 2017 #10 Share Posted August 3, 2017 Look at the bright side. At least the door didn't slam on his arm lol Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
stormynow Posted August 6, 2017 #11 Share Posted August 6, 2017 Look at the bright side. At least the door didn't slam on his arm lol Sent from my iPhone using Forums Like. Link to comment Share on other sites More sharing options...
esm54687 Posted August 6, 2017 #12 Share Posted August 6, 2017 They were very apologetic and it was better after that somewhat. There was a young lady who would come to us at breakfast and gove us dinner menu to preorder after the dinner fiasco at the dinner show. Glad things worked out and NCL worked to fix the problem but I'm stuck on "it was better after that somewhat"...... when someone uses "somewhat" there is the implication not all expectations were met.... what happened after that NCL did not do? Link to comment Share on other sites More sharing options...
zqvol Posted August 6, 2017 #13 Share Posted August 6, 2017 If you have food allergies and do not contact the matre'd the day before you plan on dining in a specific restaurant the fault lies with the passenger, not the ship. There is a time when you have to accept responsibility for yourself. Link to comment Share on other sites More sharing options...
GotFairy Posted August 6, 2017 #14 Share Posted August 6, 2017 So sorry to hear this. I have very bad shellfish and other food allergies plus allergy to down. We have done I think 14 cruises with NCL in 3 years and they have been awesome with me plus flipping our suite (Haven) from down to hypoallergenic. So sorry to hear you had a problem Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Moby0215 Posted August 6, 2017 #15 Share Posted August 6, 2017 It was definitely dark when I ate during the show. I'm not sure what the problem is. They got his food right? Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
lulu22715 Posted August 15, 2017 #16 Share Posted August 15, 2017 Just off the Gem with a member of our party with a gluten allergy. We had no issues! I did indicate it during booking. Once in board we were introduced to Jacqueline, the dietary expert, she explained what was safe in the buffets and other restaurants. When in the main dining room, my mom preordered her dinners for the following night. She was thrilled she had so many options! Sorry you didn't have the same experience. :( Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
AndyCapn Posted August 15, 2017 #17 Share Posted August 15, 2017 Look at the bright side. At least the door didn't slam on his arm lol Nice catch! I didn't see this was the same complainer.:rolleyes: Link to comment Share on other sites More sharing options...
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