Booking on Hold

[gerelmx]

My booking for the Summit was paid in full and is still on Hold, how long does it take to remove the hold? Shouldn't it be automatic when receiving the payment? Do I need to call before expiration?

[CHEZMARYLOU]

Did you book after final payment?

I would give the a call.

[gerelmx]

Did you book after final payment?

I would give the a call.

 

nope 1 month for final payment, I paid in full because I receive the promo deferred payment to 6 months without interest.

[Luvcrusn]

I'd definitely call. Periodically I've had deposited or paid in full bookings suddenly appear as on hold. I call my TA and they get it straightened out quickly. If you booked direct with X, call X and explain the problem. I'd advise calling Captains Club to get this taken care of if you booked with X rather than the regular number. They seem to have a more informed customer service record. Sometimes when the reservation goes into final payment period, then again when E-docs and luggage tags become available the reservation pops into the "hold" status. It's more a function of a malfunction in the website than it actually being "On Hold." Good luck.

[gerelmx]

Thank you for your comments, today continue in HOLD, I will call in the morning to my TA.

[gerelmx]

I just receive the answer from my TA:

I already talk to the cruise company, but they tell me it's the normal process of paying by credit card,

That this increases or decreases depending on the workload and that being high season

The load is very heavy ... That the only thing that can be done is to have patience.

[Luvcrusn]

I just receive the answer from my TA:

I already talk to the cruise company, but they tell me it's the normal process of paying by credit card,

That this increases or decreases depending on the workload and that being high season

The load is very heavy ... That the only thing that can be done is to have patience.

My TA is always able to correct it within 24 hours.

[gerelmx]

My TA is always able to correct it within 24 hours.

 

 

Celebrity remove the hold a few minutes ago :)

 

I'm so exited to cruise onboard the Summit to New England and Canada

[Luvcrusn]

Have a great trip.