NCL Concierge Desk

[WeFlyUS]

We are sailing in the Haven in a few weeks (1st time!) and was wondering how long it normally takes the Concierge Desk to respond to an email. I emailed them 5 days ago with a few questions and have yet to get a response. Is that normal?

[NLH Arizona]

I'd give them a call: 1-855-625-4283

[Two Wheels Only]

I've gotten a reply to an email on the same day as well as the next day.

5 days isn't normal. Shoot them another email or call.

[dexddd]

That does seem like a bit long but it also seems like the farther out from cruise the longer they take.

 

How far out is your sailing - how many weeks is a few weeks?

[GUEST71919]

We are sailing in the Haven in a few weeks (1st time!) and was wondering how long it normally takes the Concierge Desk to respond to an email. I emailed them 5 days ago with a few questions and have yet to get a response. Is that normal?

 

I have in the past emailed twice and was twice ignored. I learned to call instead

[WeFlyUS]

That does seem like a bit long but it also seems like the farther out from cruise the longer they take.

 

How far out is your sailing - how many weeks is a few weeks?

 

 

 

5 weeks?

 

 

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[dexddd]

5 weeks?

 

 

Sent from my iPhone using Forums

 

That may be a bit early for them - I'd send them another email mentioning previous one in a week if you haven't heard. I've always gotten response from them via email within a couple days (I usually contact 3-4 weeks out). The problem has been things not being done though once on ship although our luck has been improving in that area.

 

P.S. - Don't ask for the reading wedge pillow, it doesn't exist except for a few people who have seen it like the few that have seen BigFoot.