On Board credit

[mrsroller180]

We are on Indy at the end of June and twice now I have been into my cruise planner to book something (excursion and spa). I ticked the use on board credit but both times I have ended up paying via my credit card and my onboard credit remains the same. Any ideas what I am doing wrong. Last Sunday I saw the Deluxe drinks package was at a much lower price but I didnt want the same thing to happen. I emailed RCI cruise planner and got a thank you for emailing we will get back to you. One week later no reply and now the price is back up to normal.

So annoyed lol.

 

Kath

[RG306]

There’s a bar too, you drag it across to determine how much of your OBC you want to use. 

[Ourusualbeach]

57 minutes ago, mrsroller180 said:

We are on Indy at the end of June and twice now I have been into my cruise planner to book something (excursion and spa). I ticked the use on board credit but both times I have ended up paying via my credit card and my onboard credit remains the same. Any ideas what I am doing wrong. Last Sunday I saw the Deluxe drinks package was at a much lower price but I didnt want the same thing to happen. I emailed RCI cruise planner and got a thank you for emailing we will get back to you. One week later no reply and now the price is back up to normal.

So annoyed lol.

 

Kath

There is a little bar that you have to slide that you use to adjust the amount of OBC that you are using.  It’s right below the box you tick to use OBC. 

[mrsroller180]

Ah thank you guys you are much better than Royal Caribbean, didnt take you 7 days to tell me what im doing wrong lol.

Much appreciated but I have now lost the good deal anyway. You dont have to use the credit pre cruise do you - or do you ?

[Mr. Candyman]

11 minutes ago, mrsroller180 said:

Ah thank you guys you are much better than Royal Caribbean, didnt take you 7 days to tell me what im doing wrong lol.

Much appreciated but I have now lost the good deal anyway. You dont have to use the credit pre cruise do you - or do you ?

No

[RG306]

13 minutes ago, mrsroller180 said:

Ah thank you guys you are much better than Royal Caribbean, didnt take you 7 days to tell me what im doing wrong lol.

Much appreciated but I have now lost the good deal anyway. You dont have to use the credit pre cruise do you - or do you ?

You do not however it is cheaper to do so before hand. Just wait for another sale there always seems to be one 

[mrsroller180]

I will keep looking lol

 

[SRF]

You could also call to book.  And they can use or not use the OBC.

 

I always call to book the drink package, when we get it, as we get one with VOOM and one without.

[mrsroller180]

Just to update after all your helpful replies. Had an offer by email today and the drinks package has gone down to £38 per day which is a big saving and now I know how to get the onboard credit off (thanks to you) I have got two weeks drinks for both of us at £834.  Ive also noted that the trip I have booked is now cheaper, can you cancel and re-book and if so how do I do that online please

 

Kath

[RG306]

2 hours ago, mrsroller180 said:

Just to update after all your helpful replies. Had an offer by email today and the drinks package has gone down to £38 per day which is a big saving and now I know how to get the onboard credit off (thanks to you) I have got two weeks drinks for both of us at £834.  Ive also noted that the trip I have booked is now cheaper, can you cancel and re-book and if so how do I do that online please

 

Kath

I don’t know if it’s different for UK cruisers. I know for US & Canada, I just make a call to my agent/RCCL and it gets adjusted. Some promotions require cancelling and rebooking, some are a quick reprice.