ISLABONITA Posted November 24, 2021 #451 Share Posted November 24, 2021 12 hours ago, cheeseheads4ever said: Hello Everyone! As I’ve stated in past postings recently just are at a loss for what to do about our status match we have not received yet after almost a month of waiting and contacting MSC Customer service. We sent a email to MSC Corporate office for existing bookings. Explained our dilemma. Just waiting to see if they can straighten it out. When I type our Voyager Number is it comes back error. Or type booking number in and try to connect to Voyager number it come back error. All we want is our status match to Gold as customer service said we would get. Matching to Celebrity Select. We would then get the 5+15 percent off cruise price and $50 PP OBC plus double points. I don’t know how to resolve this or maybe we should just cancel. We paid final payment on the November 18. I think you can cancel upto 2 days before cruising but MSC is all new to us. Asking again any ideas on what to do? Exactly what I went through. I contacted corporate via mail and no reply, contacted via twitter and facebook and finally got my match after about 2.5 months yet my husband had his within 4 weeks. No need to cancel, I used mscvoyagersclub@msccruisesusa.com to contact Jeffrey Lee. 1 Link to comment Share on other sites More sharing options...
cheeseheads4ever Posted November 26, 2021 #452 Share Posted November 26, 2021 OK we at least got a response back to resubmit. Im trying to find out on these status match tables are we better off with matching to Celebrity Select status or IHG Hotel Platinum? One of our conversations with an MSC Customer service rep said either one would get us Gold Status on MSC. Does anyone know if this is true? have to take our best shot. Our first time around we did Celebrity Select. Link to comment Share on other sites More sharing options...
cheeseheads4ever Posted November 30, 2021 #453 Share Posted November 30, 2021 Finally! After again submitting match status and got it back today. Gold!!! Yahoo. Now just need my DWs to come thru… All I can say is be persistent and keep sending match status in… Dont know what else to say… Thanks to anyone who gave me advice… 1 Link to comment Share on other sites More sharing options...
cheeseheads4ever Posted December 2, 2021 #454 Share Posted December 2, 2021 DW wife got her status match today. Not sure why it never went through the first time when we did it a month ago. Will the 5+15% and the $50 OBC come at some point? Still shows original price on booking reservation. 2 Link to comment Share on other sites More sharing options...
beltsbear Posted December 2, 2021 #455 Share Posted December 2, 2021 Matched Celebrity Elite to MSC Gold within 24 hours of application. Link to comment Share on other sites More sharing options...
buckeye25osu Posted December 3, 2021 #456 Share Posted December 3, 2021 On 12/1/2021 at 7:18 PM, cheeseheads4ever said: DW wife got her status match today. Not sure why it never went through the first time when we did it a month ago. Will the 5+15% and the $50 OBC come at some point? Still shows original price on booking reservation. Hey, I called yesterday and got through in 5 minutes to a very nice agent. She applied it to the cruise and I got $172 back! I'm guessing I'll have the $50 waiting for me as well. But you do have to have it applied! Call! 2 Link to comment Share on other sites More sharing options...
cheeseheads4ever Posted December 3, 2021 #457 Share Posted December 3, 2021 Funny we called yesterday and they were just finishing up with our 5+15% refund off cruise price plus gave us each $50 pp OBC and double points. Plus she sent us an updated reservation with everything correct on it. We also got a very sweet agent. So everything is finally ironed out and we can look forward to sailing.. Thanks to all that contributed. 1 Link to comment Share on other sites More sharing options...
JT1962 Posted December 3, 2021 #458 Share Posted December 3, 2021 I am booked on MSC in January for the first time and applied for the match last week, but had not received a reply. I resubmitted last night after reading about many having issues. I got an email this morning that I was approved for Diamond. I will monitor my booking and see if any discount / onboard credit are applied. Link to comment Share on other sites More sharing options...
cheeseheads4ever Posted December 3, 2021 #459 Share Posted December 3, 2021 I’m sure they will automatically update your reservation. But being the impatient person I am I would call customer service just to get it finished and out of the way… just me though… Link to comment Share on other sites More sharing options...
buckeye25osu Posted December 6, 2021 #460 Share Posted December 6, 2021 On 12/3/2021 at 1:46 PM, JT1962 said: I am booked on MSC in January for the first time and applied for the match last week, but had not received a reply. I resubmitted last night after reading about many having issues. I got an email this morning that I was approved for Diamond. I will monitor my booking and see if any discount / onboard credit are applied. Diamond, nice! What did you match to? Link to comment Share on other sites More sharing options...
JT1962 Posted December 6, 2021 #461 Share Posted December 6, 2021 17 hours ago, buckeye25osu said: Diamond, nice! What did you match to? HiltonHonors Diamond 1 Link to comment Share on other sites More sharing options...
buckeye25osu Posted December 6, 2021 #462 Share Posted December 6, 2021 19 minutes ago, JT1962 said: HiltonHonors Diamond Baller alert! 🙂 Link to comment Share on other sites More sharing options...
madridgirl Posted December 9, 2021 #463 Share Posted December 9, 2021 (edited) Submitted screenshots of Celebrity Elite for hubby and myself last night. (Took a couple tries to get the - thank you response) Woke up this morning to an email with our assigned Voyager numbers and Gold status. Our first MSC cruise is next month, so I’ll keep checking for the discount and OBC. How long did it take to get applied? Also, I wish their point system was per night rather than day range. We booked a B2B as a single reservation and get screwed on points. Edited December 9, 2021 by madridgirl 1 Link to comment Share on other sites More sharing options...
gclara Posted December 10, 2021 #464 Share Posted December 10, 2021 I submitted twice with no response. Yesterday submitted again and got a match status updated email today. Matched my Hilton Diamond Status in my online account. Sail date is next Sunday. Not sure if any perks will be added at this point. I also updated the google sheet a little bit. 1 Link to comment Share on other sites More sharing options...
WoodyWindy Posted December 14, 2021 #465 Share Posted December 14, 2021 On 12/10/2021 at 10:33 AM, gclara said: I submitted twice with no response. Yesterday submitted again and got a match status updated email today. Matched my Hilton Diamond Status in my online account. Sail date is next Sunday. Not sure if any perks will be added at this point. I also updated the google sheet a little bit. Call. Once you get through, the agents are great about fixing you up. Link to comment Share on other sites More sharing options...
WoodyWindy Posted December 14, 2021 #466 Share Posted December 14, 2021 On 12/9/2021 at 3:02 PM, madridgirl said: Submitted screenshots of Celebrity Elite for hubby and myself last night. (Took a couple tries to get the - thank you response) Woke up this morning to an email with our assigned Voyager numbers and Gold status. Our first MSC cruise is next month, so I’ll keep checking for the discount and OBC. How long did it take to get applied? Also, I wish their point system was per night rather than day range. We booked a B2B as a single reservation and get screwed on points. I would call and talk to an agent. There's a bit of a hold, but they should be able to make sure your status gets applied. Link to comment Share on other sites More sharing options...
madridgirl Posted December 14, 2021 #467 Share Posted December 14, 2021 4 hours ago, WoodyWindy said: Call. Once you get through, the agents are great about fixing you up. Did you cal the regular number on the web site? I called and was told that yes, I definitely qualified and to give “them” a couple days to apply the adjustments. Checked today and still not applied. Link to comment Share on other sites More sharing options...
madridgirl Posted December 14, 2021 #468 Share Posted December 14, 2021 Plan on calling today for the adjustments. I noticed that the 5% + 15% deals only list the cruise only promo. So not the “All-in” that we have. Have any of you booked with All-in gotten more than the 5% adjustment?? Link to comment Share on other sites More sharing options...
Native Floridian 26 Posted December 14, 2021 #469 Share Posted December 14, 2021 My cruise was on the 5+15 discount and we were all in too. 1 Link to comment Share on other sites More sharing options...
gclara Posted December 14, 2021 #470 Share Posted December 14, 2021 19 hours ago, WoodyWindy said: Call. Once you get through, the agents are great about fixing you up. Thanks! Link to comment Share on other sites More sharing options...
madridgirl Posted December 14, 2021 #471 Share Posted December 14, 2021 Ok, just got off the phone with MSC. There was a little hiccup because we already had a $50 OBC due to a port cancellation and they were having trouble applying the discount code. Anyway, discount was applied. I opted to have $300 of the discount as OBC. She said the other OBC will be applied automatically. 2 Link to comment Share on other sites More sharing options...
gclara Posted December 16, 2021 #472 Share Posted December 16, 2021 I just called and asked about my recently matched Diamond Status, they said I can email the Voyagers Club, no phone numbers as it is showing Silver for my current booking. They did tell me that I can seek help when checking in...I thought even Silver should have $50 OBC but it is not showing in my booking... Link to comment Share on other sites More sharing options...
gclara Posted December 17, 2021 #473 Share Posted December 17, 2021 Called again. This time the agent gave me an email address to inquire or deal with it when checking in. The previous one did not provide the email address that she mentioned (I thought I could find it online, but no...)Previous one can only see my silver status while today's can see my diamond status... Link to comment Share on other sites More sharing options...
ellie1145 Posted December 18, 2021 #474 Share Posted December 18, 2021 Are they still status matching? Or is it only bookings made before a certain date? Link to comment Share on other sites More sharing options...
Native Floridian 26 Posted December 18, 2021 #475 Share Posted December 18, 2021 3 minutes ago, ellie1145 said: Are they still status matching? Or is it only bookings made before a certain date? It's on their website. Has someone mentioned the status match program ending? https://www.msccruisesusa.com/manage-booking/msc-voyagers-club/status-match Link to comment Share on other sites More sharing options...
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