Rare MicCanberra Posted October 17, 2019 #26 Share Posted October 17, 2019 2 hours ago, mr walker said: On the emailed booking confirmation it is showing just the US$100 pp "Sale Now" OBC. I printed a copy of my booking when I put it on courtesy hold which showed the 3 perks I had selected. I have emailed them on this. Hopefully it will work out well, as you have the evidence Link to comment Share on other sites More sharing options...
kaseyoz Posted October 17, 2019 #27 Share Posted October 17, 2019 5 minutes ago, MicCanberra said: Hopefully it will work out well, as you have the evidence Not necessarily so. Was just on the four nighter. i thought the print out that i had that showed we had taken the double onboard credit would have been enough. we are also Elite/diamond so would have “ unlimited free drinks from any bar 5 till 7” so did not want drinks package or internet. onboarding i could not see any obc , went to try and sort it out only to be told i had not booked that fare. my screenshot shows the OBC and we paid that amount listed so do not know what the problem was, except we were out a few hundred dollars, Did not get any obc anyway check invoices and take all your documents. O.P. i can show you my printout if you want to send a message to compare to yours. same name as here at hot mail. we had a brilliant time anyway and love that ship. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted October 17, 2019 #28 Share Posted October 17, 2019 1 hour ago, kaseyoz said: Not necessarily so. Was just on the four nighter. i thought the print out that i had that showed we had taken the double onboard credit would have been enough. we are also Elite/diamond so would have “ unlimited free drinks from any bar 5 till 7” so did not want drinks package or internet. onboarding i could not see any obc , went to try and sort it out only to be told i had not booked that fare. my screenshot shows the OBC and we paid that amount listed so do not know what the problem was, except we were out a few hundred dollars, Did not get any obc anyway check invoices and take all your documents. O.P. i can show you my printout if you want to send a message to compare to yours. same name as here at hot mail. we had a brilliant time anyway and love that ship. A shame that happened, I would be following up with the head office here and try and get it for your next cruise. Link to comment Share on other sites More sharing options...
Rare mr walker Posted October 25, 2019 Author #29 Share Posted October 25, 2019 OK Update: after a couple of emails, the screenshot on the 'deal' we booked under was emailed thru to Cruise Admin & was "escalated". Today no fanfare, but an email with a new Confirmation Invoice, showing the $200 Sale Now OBC again, and then 4 perks and then $300 pp OBC, so in total we got the drink package + $800 OBC total - in US$ 🙂 Happy cruisers - just a long time to wait (lucky a couple of bookings in between then & now. Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted October 25, 2019 #30 Share Posted October 25, 2019 Glad it is now sorted. Enjoy. 1 Link to comment Share on other sites More sharing options...
kaseyoz Posted October 27, 2019 #31 Share Posted October 27, 2019 We have also sent a letter off requesting our booking be looked into. will keep you posted. Link to comment Share on other sites More sharing options...
possum52 Posted October 27, 2019 #32 Share Posted October 27, 2019 2 hours ago, kaseyoz said: We have also sent a letter off requesting our booking be looked into. will keep you posted. Good luck! Leigh Link to comment Share on other sites More sharing options...
Rare mr walker Posted October 28, 2019 Author #33 Share Posted October 28, 2019 21 hours ago, kaseyoz said: We have also sent a letter off requesting our booking be looked into. will keep you posted. yes good luck with that. Based on our experience you should get it all squared away Link to comment Share on other sites More sharing options...
kaseyoz Posted October 28, 2019 #34 Share Posted October 28, 2019 Well, i have done about 35 cruises and this is the first time I have had something to write to H.O. About so think we have done alright. Link to comment Share on other sites More sharing options...
kaseyoz Posted October 28, 2019 #35 Share Posted October 28, 2019 Haha, was just looking at my profile photo and that was taken at my 50 th mickey birthday party. I am now over 61, might need to change it I think. Link to comment Share on other sites More sharing options...
Rare cheznandy Posted October 28, 2019 #36 Share Posted October 28, 2019 2 hours ago, kaseyoz said: Haha, was just looking at my profile photo and that was taken at my 50 th mickey birthday party. I am now over 61, might need to change it I think. Karon, just wanted to say Hi, I have known you since way before that Mickey photo......thinking Pacific Dawn maiden voyage ship tour 😲😘 Sydney 2007? Link to comment Share on other sites More sharing options...
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