Rare Clay Clayton Posted March 29, 2020 Author #226 Share Posted March 29, 2020 I see Jacques’ posts. Perhaps you accidentally blocked him and me. Link to comment Share on other sites More sharing options...
jonthomas Posted March 29, 2020 #227 Share Posted March 29, 2020 Have not blocked anyone and see you now but not Jacq. I meant to say that I am looking forward to the Itins for 2022, for Carib. We have sailed on VikO twice and hope to continue to do so. Link to comment Share on other sites More sharing options...
Rare Clay Clayton Posted April 14, 2020 Author #228 Share Posted April 14, 2020 Received a check today from Viking for the three days of prepaid gratuities ($90) that we didn’t use on our half-transatlantic aboard Sky. Still waiting on the refund of three days of cruise fare. 🤞 Link to comment Share on other sites More sharing options...
kthlnlyns Posted April 14, 2020 #229 Share Posted April 14, 2020 We did not go on this cruise even though our . thanksbags were all packed. We received notice two days before that we would receive a voucher if we chose not to go . This is what we did and have received vouchers for what we paid. I never knew where you went. I think you ended up back in Florida and didn't go to Barcelona. What happened? At first I regretted not going but I think it might have been the right decision in the end. Did anyone have the virus? I'm not sure we will be able to travel until there is a vaccine . Thanks Link to comment Share on other sites More sharing options...
jonthomas Posted April 14, 2020 #230 Share Posted April 14, 2020 Clay thank you for letting us know you have received something. Was it credited to your credit card or sent by check to your home? Kthinlyns...no one to my knowledge had the virus. Temps were taken before anyone could board. It was a wonderful 11 days. Captain made a very wise decision to turn right around and head for Miami. Glad we went, but knowing what we know now, we wouldn't have and as a result have cancelled all of our cruises for 2020. 1 Link to comment Share on other sites More sharing options...
Rare Clay Clayton Posted April 16, 2020 Author #231 Share Posted April 16, 2020 On 4/14/2020 at 5:07 PM, kthlnlyns said: We did not go on this cruise even though our . thanksbags were all packed. We received notice two days before that we would receive a voucher if we chose not to go . This is what we did and have received vouchers for what we paid. I never knew where you went. I think you ended up back in Florida and didn't go to Barcelona. What happened? At first I regretted not going but I think it might have been the right decision in the end. Did anyone have the virus? I'm not sure we will be able to travel until there is a vaccine . Thanks This thread isn’t very long...how about reading through it and if you then have questions I’ll be happy to answer Link to comment Share on other sites More sharing options...
Rare Clay Clayton Posted April 16, 2020 Author #232 Share Posted April 16, 2020 (edited) On 4/14/2020 at 7:57 PM, jonthomas said: Clay thank you for letting us know you have received something. Was it credited to your credit card or sent by check to your home? It was a check. This is what I was told to expect when I finally got Viking to agree to refund it to us. FWIW, when we were owed a refund (of OBC) on our Chinese cruise in October, they told us on the ship it would appear on our credit card 10-15 business days after disembarkation. However, we received a check instead within the same time frame. Mike and I were discussing it and I suggested that perhaps the credit card company’s charge a fee to process refunds and that the cost of manually writing checks is cheaper for Viking. So far we have not received the promised payment for 3/14ths of our cruise fare nor for the unused balance of our refundable credit. I’ll post here when it shows up 🤞 Edited April 16, 2020 by Clay Clayton Link to comment Share on other sites More sharing options...
jonthomas Posted April 16, 2020 #233 Share Posted April 16, 2020 Thanks Clay. We had 120 left of a refundable OBC, they said it would be back on our credit card....nothing and nothing for the 3 missed days. Link to comment Share on other sites More sharing options...
Rare Clay Clayton Posted April 17, 2020 Author #234 Share Posted April 17, 2020 I’m sure it will show up eventually. Link to comment Share on other sites More sharing options...
jonthomas Posted May 7, 2020 #235 Share Posted May 7, 2020 Today got half of our 3 day refund. Just for one of us. Very strange. Nothing of the $120 left on the account to be refunded back to the credit card. anyone else on this sailing hear back? Link to comment Share on other sites More sharing options...
jacquesmm Posted May 7, 2020 #236 Share Posted May 7, 2020 We received or 2 or 3 day refund last week. Link to comment Share on other sites More sharing options...
jonthomas Posted May 7, 2020 #237 Share Posted May 7, 2020 strange how it is coming in bits and pieces...I guess as long as it keeps coming... we are still waiting for the other half of the 3 days and our 120 left on the account after sailing Link to comment Share on other sites More sharing options...
Rare Clay Clayton Posted May 7, 2020 Author #238 Share Posted May 7, 2020 We got back a full 3 days today on our credit card but like you not the remaining $164 of refundable obc. So another email has been sent. 😢 Link to comment Share on other sites More sharing options...
jonthomas Posted May 7, 2020 #239 Share Posted May 7, 2020 None of my emails to Viking have been answered, maybe because we dealt with a TA and not directly. 1 Link to comment Share on other sites More sharing options...
jacquesmm Posted May 7, 2020 #240 Share Posted May 7, 2020 We did not use a TA and reserved through Viking. They were very responsive and called to announce the refunds. Like Clay, our refund did not include our drinks package but then, 2/14th of that is not worth a phone call. We also received our 50% voucher 2 weeks ago. Link to comment Share on other sites More sharing options...
jonthomas Posted May 7, 2020 #241 Share Posted May 7, 2020 I think maybe it makes a difference if you dealt with Viking directly. Maybe my TA is holding things up and also the reason why they are not responding to my emails. Link to comment Share on other sites More sharing options...
Rare Clay Clayton Posted May 8, 2020 Author #242 Share Posted May 8, 2020 We booked with a TA and they notified them by phone (and then they called me) that they were processing our refund about a week ago. I got a call this evening from Viking in response to my email about the final monies owed us-balance of our onboard credits. Said they would be refunded by check within nine weeks of our disembarkation, so by May 19th. It seems to me that Viking makes more work for themselves by just kit combining the refunds into a single payment. Link to comment Share on other sites More sharing options...
jonthomas Posted May 8, 2020 #243 Share Posted May 8, 2020 Just seems very strange, this drip , drip , drop of refunds. Why would they send the refund for one of us and not the other , for the 3 days? Makes no sense. 1 Link to comment Share on other sites More sharing options...
bottomfeeder Posted May 10, 2020 #244 Share Posted May 10, 2020 Got mine back on 4/28. It was to a checking account that I rarely use so I didn't even realize it until I read your posts tonight about getting the refund and checked that account. 🙂 Link to comment Share on other sites More sharing options...
Rare Clay Clayton Posted May 20, 2020 Author #245 Share Posted May 20, 2020 We received the final refund owed us yesterday (onboard credit balance) via check. So 64 calendar days from disembarkation and three payments (two check and one credit card credit). Seems sorts long and like lots of unnecessary work to me, but I’m not running a mega company. Just glad to have it done! Hope all are healthy and not going to crazy during isolation! Link to comment Share on other sites More sharing options...
Owlfred Posted May 20, 2020 #246 Share Posted May 20, 2020 Received my onboard account refund Monday by check. I am still waiting on reimbursement for prepaid Viking excursions, unused Silver Spirits package and prepaid airport transfers for Venice. These were all paid by credit card. Link to comment Share on other sites More sharing options...
Rare Clay Clayton Posted May 20, 2020 Author #247 Share Posted May 20, 2020 1 hour ago, Owlfred said: Received my onboard account refund Monday by check. I am still waiting on reimbursement for prepaid Viking excursions, unused Silver Spirits package and prepaid airport transfers for Venice. These were all paid by credit card. For what it’s worth, I had to call (several times) to get my refund of the unused prepaid gratuities. Viking seemed to think they were non-refundable. They finally gave up and sent me a check which said it was for “customer relations”. That sorta irked me but money is money. Link to comment Share on other sites More sharing options...
Owlfred Posted May 20, 2020 #248 Share Posted May 20, 2020 (edited) Thanks Clay. On the phone the rep indicated all should be taken care of end of May. Stay well. Edited May 20, 2020 by Owlfred Link to comment Share on other sites More sharing options...
Rare Clay Clayton Posted May 20, 2020 Author #249 Share Posted May 20, 2020 Good to hear! Link to comment Share on other sites More sharing options...
jonthomas Posted May 20, 2020 #250 Share Posted May 20, 2020 Thanks for posting this Clay. We are still waiting. Link to comment Share on other sites More sharing options...
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