HakunaMatada Posted March 11, 2020 #1 Share Posted March 11, 2020 just wondering if I am just in a que to receive it or if I should make a call, sounds like the phones have very long waits so Im hoping someone here has experience. We sail April 19th, paid in full months ago, but did apply for a price drop a couple weeks ago. Link to comment Share on other sites More sharing options...
idraconis Posted March 11, 2020 #2 Share Posted March 11, 2020 I did find the statement Carnival sent about Cancellation and OBC and uploaded it. sorry it may be difficult to read. About OBC it basically states if you continue to sail with them they automatically apply OBC to your sign and sail. 1 Link to comment Share on other sites More sharing options...
jennas_mum Posted March 11, 2020 #3 Share Posted March 11, 2020 I have 3 cruises scheduled between now and the end of May and still have not received an email. One of my cruises is in a week. I am not concerned about it though because they said the OBC was automatic upon boarding. Donna 1 Link to comment Share on other sites More sharing options...
lindya Posted March 11, 2020 #4 Share Posted March 11, 2020 supposed to sail 4/18/20 out of Galveston...no email about the OBC yet...unsure we can go as my husbands work has now issued an automatic 2 week quarantine upon return if we go on the cruise. (UGH!!). Since it looks like we will have until 3/31 to make a decision, I will wait until the last minute in hopes things get better! By then, the cruise ship may be the safest place with all the pre-board screening and disinfecting being done. 2 Link to comment Share on other sites More sharing options...
Ihearttravel11 Posted March 11, 2020 #5 Share Posted March 11, 2020 I sail in May, and over the course of 3 days, I have received FIVE of "the letter" in my email. Maybe I got your copy? 😉 1 Link to comment Share on other sites More sharing options...
bahacca Posted March 11, 2020 #6 Share Posted March 11, 2020 (edited) March 28 sail date. No email. I'll just wait until I board. No sense tyingup a phone line for people who are really needing to cancel. Edited March 11, 2020 by bahacca 1 1 Link to comment Share on other sites More sharing options...
HakunaMatada Posted March 11, 2020 Author #7 Share Posted March 11, 2020 4 minutes ago, Ihearttravel11 said: I sail in May, and over the course of 3 days, I have received FIVE of "the letter" in my email. Maybe I got your copy? 😉 nice Link to comment Share on other sites More sharing options...
HakunaMatada Posted March 11, 2020 Author #8 Share Posted March 11, 2020 4 minutes ago, bahacca said: March 28 sail date. No email. I'll just wait until I board. No sense tyingup a phone line for people who are really needing to cancel. I agree Link to comment Share on other sites More sharing options...
May1cruiser Posted March 11, 2020 #9 Share Posted March 11, 2020 I saw that we would not get any confirmation email or letter about the extra OBC for the cruises thru May. It would appear once onboard. I am relatively confident about the OBC. Now if you have any form of casino freeplay, you should bring proof. The casino has not been consistent with follow through as of late. Link to comment Share on other sites More sharing options...
Rare LaRue1975 Posted March 11, 2020 #10 Share Posted March 11, 2020 You do not need the e-mail, as long as your cruise is scheduled before May 31, 2020 the new cancellation policy applies. If you want to cancel you can do via phone if you can get through or do it online. As soon as I heard about the new policy late last Thursday I went online, found the cruise I wanted to move to and put two cabins on hold. On Friday I called to cancel and book the cruise I had put on hold. I am not sure when the e-mail came through, sometime over the weekend. Link to comment Share on other sites More sharing options...
RTR 21-0 Posted March 11, 2020 #11 Share Posted March 11, 2020 4 hours ago, HakunaMatada said: just wondering if I am just in a que to receive it or if I should make a call, sounds like the phones have very long waits so Im hoping someone here has experience. We sail April 19th, paid in full months ago, but did apply for a price drop a couple weeks ago. We were to sail April 25th & received ours this past Sunday morning. Would have thought all of them had gone out by now. Link to comment Share on other sites More sharing options...
pc_load_letter Posted March 11, 2020 #12 Share Posted March 11, 2020 4 hours ago, jennas_mum said: I have 3 cruises scheduled between now and the end of May and still have not received an email. One of my cruises is in a week. I am not concerned about it though because they said the OBC was automatic upon boarding. Donna Did you book direct or through travel agent? My wife and I think the people who are not receiving letters may have booked through a TA. Link to comment Share on other sites More sharing options...
chadci Posted March 11, 2020 #13 Share Posted March 11, 2020 2 minutes ago, pc_load_letter said: Did you book direct or through travel agent? My wife and I think the people who are not receiving letters may have booked through a TA. I booked direct, no letter. Link to comment Share on other sites More sharing options...
Andoria Posted March 11, 2020 #14 Share Posted March 11, 2020 I booked direct and never received a letter. Link to comment Share on other sites More sharing options...
jennas_mum Posted March 12, 2020 #15 Share Posted March 12, 2020 6 hours ago, pc_load_letter said: Did you book direct or through travel agent? My wife and I think the people who are not receiving letters may have booked through a TA. I also booked with carnival. Link to comment Share on other sites More sharing options...
emceejay Posted March 12, 2020 #16 Share Posted March 12, 2020 (edited) Check your junk mail. We are booked for April 18. Received the email Monday. Booked on Carnival’s site. It was filtered to spam Edited March 12, 2020 by emceejay Additional information added Link to comment Share on other sites More sharing options...
160july Posted March 12, 2020 #17 Share Posted March 12, 2020 I booked directly and didn't receive it either. We cruise on the 23rd. Link to comment Share on other sites More sharing options...
America097 Posted March 12, 2020 #18 Share Posted March 12, 2020 I booked direct and we sail on 3/21. We have not received a letter or email. Link to comment Share on other sites More sharing options...
Mrs CruisinCritter Posted March 12, 2020 #19 Share Posted March 12, 2020 Check again now. They just sent out an email to people with cruises booked June - September so you may have gotten something with this new round of emails that went out. Link to comment Share on other sites More sharing options...
Psweets Posted March 12, 2020 #20 Share Posted March 12, 2020 I just got the email and my cruise is in July... I'm taking the OBC WOOP WOOP RADIANCE 1 Link to comment Share on other sites More sharing options...
Rare Essiesmom Posted March 12, 2020 #21 Share Posted March 12, 2020 Just came in at 9:51 pm for my June cruise. EM Link to comment Share on other sites More sharing options...
woodey Posted March 12, 2020 #22 Share Posted March 12, 2020 I didnt get mine right away but it was posted in my docs as OBC before i got my email. Link to comment Share on other sites More sharing options...
miataman19 Posted March 12, 2020 #23 Share Posted March 12, 2020 Sailing in July, so here is the new letter for those sailing thru Sept. March 11.doc Link to comment Share on other sites More sharing options...
160july Posted March 12, 2020 #24 Share Posted March 12, 2020 (edited) 6 hours ago, woodey said: I didnt get mine right away but it was posted in my docs as OBC before i got my email. I just checked our documents and nope. Siling on Mar 23 Edited March 12, 2020 by 160july Link to comment Share on other sites More sharing options...
LadyMac72 Posted March 12, 2020 #25 Share Posted March 12, 2020 I sail in September and got the email as well that states: Guests who choose to keep their booking, as currently scheduled, for departures June through September, 2020, will receive the following onboard credit (OBC) amount: US$50, per cabin, for 2 – 5 day sailings US$100, per cabin, for 6 day sailings and longer No plans to cancel at this time.... September is far enough off it should not be a problem. (I hope). Link to comment Share on other sites More sharing options...
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