"This reservation does not qualify for submission" on Online Refund Form

[jakefi]

We had a cruise with a sailing date of March 15. I have attempted several times to submit each of our two reservations on NCL's online refund request form. Each time, it responds with "This reservation does not qualify for submission." Has anyone else had this same problem? I've engaged our travel agent, but they've been unable to get an answer from NCL.

[All-ready2cruise]

Who cancelled it? Was it NCL or did you cancel it yourselves? It seems to make a difference. 

[GoSeaTheWorld]

Hi Jakefi,

I had the same issue trying to process the refund form for my 22 day (Norwegian cancelled) March 18 - April 9 Jade cruise from Dubai to Rome. As a sidenote, I was back-to-back cruising from Rome to Rome for an additional ten days April 9-19 and that form went through no problem. I am still stuck trying to get Norwegian’s  attention to process my $1255.00 refund (minus insurance). After much frustration on hold and filing electronic correspondence since its impossible to speak to customer service reps directly, Norwegian is alleging that I cancelled my trip. Seriously! I am almost Platinum Plus so I know a lot of their routines in ignoring customer service issues, and I was scheduled back-to-back cruising, no way I would have forfeited my money and I have cruisecritic posts as evidence that shows how my shipmates and I were waiting on pins and needles before our flights departed for Norwegian Cruiseline to finally make a decision to cancel their sailings for March 18 and so then we would be entitled to complete refunds instead of FCC which I do not need because I have a stockpile of Cruise Next Deposits. At this point they are still alleging that I cancelled my cruise which is a bunch of baloney and although I am not one to cast aspersions because I am an attorney, I think it could be another tactic of their employees to not lose commissions or something else fishy. So, don’t be surprised if you are informed by Norwegian that you were the one who cancelled, not them. I know, it is ridiculous but it is happening. Florida Attorney General Andrea Moody in Miami might like to hear from you, they are supposed to be investigating NCL sales tactics due to a whistleblower employee reporting that they were trained to mislead during coronavirus cancellations and rebookings. I am sorry to worry you but would like you to be prepared. Feel free to personal message me and I will let you know how things progress with my situation or I’d be happy to update here if anything occurs. I kept calling different Norwegian numbers and found a rep working overflow bookings out of his house that had a very good point so I informed Norwegian of it; maybe since I was booked through a Caesars Entertainment offer or their Casino at Seas program, it could be considered a third party booking and the rep at home said its possible that the third party cancelled it once they got word from Norwegian as to the fleetwide cancellations. Just some info, I did report this to Norwegian in hopes of furthering my own claim. I wish you patience and luck in your dealings with them. 

[jakefi]

Thanks for the thoughtful response. I'm still working this through both my travel agent and NCL directly. Will report back when I (hopefully) have resolution.

[ukbecky]

15 hours ago, GoSeaTheWorld said:

So, don’t be surprised if you are informed by Norwegian that you were the one who cancelled, not them. I know, it is ridiculous but it is happening. Florida Attorney General Andrea Moody in Miami might like to hear from you, they are supposed to be investigating NCL sales tactics due to a whistleblower employee reporting that they were trained to mislead during coronavirus cancellations and rebookings. I am sorry to worry you but would like you to be prepared. Feel free to personal message me and I will let you know how things progress with my situation or I’d be happy to update here if anything occurs. I kept calling different Norwegian numbers and found a rep working overflow bookings out of his house that had a very good point so I informed Norwegian of it; maybe since I was booked through a Caesars Entertainment offer or their Casino at Seas program, it could be considered a third party booking and the rep at home said its possible that the third party cancelled it once they got word from Norwegian as to the fleetwide cancellations. Just some info, I did report this to Norwegian in hopes of furthering my own claim. I wish you patience and luck in your dealings with them. 

 

Just highlighting for the TLDR crowd. I know some have been asking specifically about these kinds of bookings.

[Budget Queen]

Wasn't there a deadline you had to meet with a money refund request?    Was your online form submission within the time?   

[jakefi]

The deadline is later in April.

[susanf31]

We had a large group going on the same cruise in March.  Many of our group cancelled just a day or two before NCL officially cancelled the cruise. They got the same message.  They are only eligible for FCC and not refunds because they cancelled. Those of us who waited until NCL cancelled the cruise and to fill out the form on 3/23 go the pop up message about it taking 90 days for a refund.