HAL refunds

[cool sailor]

Hi Everyone, 

Just curious about your experience with getting refunds for cancelled trips.

Our April booking for a cruise around Japan was cancelled on February 20th.  and have been getting a runaround  from HAL. No refund after 4 months. Very unlikely we will ever book with them again. Would not recommend them for any foreign cruise.

[towhee]

We received our refund for our May 4 cruise on June 12.

[Cruising-along]

There is a long thread down the page about this with many experiences.  Refunds - any received to date? 1 2 3 4 17 

[CruiserBruce]

And many other threads discussing refunds....

[CJcruzer]

1 hour ago, cool sailor said:

Hi Everyone, 

Just curious about your experience with getting refunds for cancelled trips.

Our April booking for a cruise around Japan was cancelled on February 20th.  and have been getting a runaround  from HAL. No refund after 4 months. Very unlikely we will ever book with them again. Would not recommend them for any foreign cruise.

 

Most of us on our roll call for the cancecelled April 11-25 sailing this year on the Westerdam received our refunds.  I received full refund for cruise and one shore excursion on Feb 24 posted to my credit card.

 

Recently one person on our roll call, who had been booked on private excursions that I was organizing, asked me this very same question.   I advised him to contact HAL asap, and travel agent - also try the chat function on HAL website.

 

Carol