Experience rebooking a canceled Casino Voucher Cruise

[Paphillyguy]

I thought perhaps this might interest a few posters.  I had a cruise booked for Oct out of New York that was canceled.  I had received a free cruise voucher from a local casino late last year and booked a cruise then for Oct 2020.  I had received a voucher and my partner had received one as well.  We were able to combine and then upgrade to the Yacht Club for a great price.  As we are aware that Oct cruise was canceled.  I was curious as to how they would handle the cancellation since it was on a certificate that expired on 12/31/20.  I had called and was told that the Casino department was extending the expiration's for certificates to 12/31/21.  I was happy to hear that and they said as soon as I get my FCC to call back and I can book.  I had read the FCC for the October cruises would be available on 6/19/20 and would be sent via email.   I did not receive an email but there is a link on the MSC website you can just download your certificate.   I called the casino line to talk about rebooking.  The wait on a Monday afternoon was about 3 minutes. I first asked about my FCC.  It is linked to your original booking so I did not need anything from my FCC form.  I did ask why I only received 100% of what I had paid for the upgrade.  I was told since it was a casino booking ie. free cruise it was only 100% of what I paid. This is because the FCC is based on the cruise fare and the upgrade charge is a fee not a cruise fare.  I gave the very nice gentleman that I was talking to my new cruise information and he told me he would be able to book and it would be under the original booking number.  I told him since it was the same ship could I get the same room in the YC.  He said let me check and it was available.  I was glad since I had done a lot of research regarding the room I wanted for the original cruise.  He said let me transfer over the original booking.  This was the only thing that was an issue and it really was not an issue it was just that it took 40 minutes for it to transfer over correctly.  He said sometimes it takes a minute other times it takes a while.  We had a nice conversation while I was waiting.  He reviewed everything with me and it was correct.  It was pretty painless and really would have been a 10 minute call if the system was not so slow.  He said I would receive an email which I did not because I never seem to receive the emails initially from MSC.  I always have to have them sent again.  I was able to log on and under my old booking was the new cruise and everything was correct.  

 

This is my first MSC cruise.  I have always been a NCL person and the last 2 cruises have been in the Haven.  They were also casino certificate bookings.  I feel that MSC casino department has been far superior.   The cruises booked via certificates for MSC include all fees and port costs.  Also, the upgrade fees are set and we were given a sheet with our certificate of what the fees were.  NCL you do not know prior to calling what the fee may be as it is different based on the cruise.   NCL also charges a per day booking fee.  

 

I hope this might help someone regarding a Casino Certificate cancellation and rebooking. 

[goaliemn]

The casino dept at msc is my favorite to work with. When working with clients on issues,they are the fastest and able to fix most things in one call


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[Paphillyguy]

Every interaction I have had has been very good.  

[WonderMan3]

My booking for May 2nd on Seaside was also a casino certificate. I chose to get a refund as I have no idea when we’ll be able to cruise again and I don’t want to take the risk of the cruise line filing bankruptcy.

[sidari]

51 minutes ago, WonderMan3 said:

My booking for May 2nd on Seaside was also a casino certificate. I chose to get a refund as I have no idea when we’ll be able to cruise again and I don’t want to take the risk of the cruise line filing bankruptcy.

You do know how big MSC as a company are ? Unlike NCL and Carnival they have not had to take loans or secure money against their ships.

[Shippy]

   We did not used a free certificate but did use the 30% off casino one.

Our cruise was for this October. We changed that to October 2021. Loved they still honored that discount.

We booked through an Internet agency while we were onboard our last cruise. Because we talked to the booking agent onboard, she added $200. OBC to the next cruise.

I was really amazed that OBC was also pulled forward to the 2021 cruise.

   

Their casino club is DEFINITELY the best at sea. They honor their discount on ANY cruise,  booked with ANY agency of your choice.

 Our agent threw in another $500. OBC and prepaid gratuities.