Rare LACruiser88 Posted July 27, 2021 #1 Share Posted July 27, 2021 With the sailing of the Majestic in Alaska, the Maitre d'hotel position has been renamed the Director of Restaurant Operations. For us, this new name gives the impression that the position is now more of a "Bean Counter" position and not the traditionally hospitality driven responsibilities of the Maitre d'hotel. In our experience, the Maitre d' has always been very visible, accessible and helpful. Time will tell how this affects the dining room service and atmosphere... The following is the Wikipedia definition of the position; "front of the house", of a formal restaurant. The responsibilities of a maître d'hôtel generally include supervising the waiting staff, welcoming guests and assigning tables to them, taking reservations, and ensuring that guests are satisfied.[ Link to comment Share on other sites More sharing options...
Steelers36 Posted July 27, 2021 #2 Share Posted July 27, 2021 A rose by any other name ........... 4 Link to comment Share on other sites More sharing options...
Av8tor Posted July 27, 2021 #3 Share Posted July 27, 2021 6 minutes ago, Steelers36 said: A rose by any other name ........... correct BUT lets hope the new "directors" are indeed roses like they used to be and now not just the thorns!! 1 1 Link to comment Share on other sites More sharing options...
Rare c-boy Posted July 27, 2021 #4 Share Posted July 27, 2021 What Link to comment Share on other sites More sharing options...
Steelers36 Posted July 27, 2021 #5 Share Posted July 27, 2021 50 minutes ago, LACruiser88 said: With the sailing of the Majestic in Alaska, the Maitre d'hotel position has been renamed the Director of Restaurant Operations. For us, this new name gives the impression that the position is now more of a "Bean Counter" position and not the traditionally hospitality driven responsibilities of the Maitre d'hotel. In our experience, the Maitre d' has always been very visible, accessible and helpful. Time will tell how this affects the dining room service and atmosphere... The following is the Wikipedia definition of the position; "front of the house", of a formal restaurant. The responsibilities of a maître d'hôtel generally include supervising the waiting staff, welcoming guests and assigning tables to them, taking reservations, and ensuring that guests are satisfied.[ If you want to put a "Bean Counter" label on someone in the restaurant area, it probably fits better on the F&B Manager. 1 1 Link to comment Share on other sites More sharing options...
HleeCruiser Posted July 27, 2021 #6 Share Posted July 27, 2021 2 hours ago, LACruiser88 said: With the sailing of the Majestic in Alaska, the Maitre d'hotel position has been renamed the Director of Restaurant Operations. For us, this new name gives the impression that the position is now more of a "Bean Counter" position and not the traditionally hospitality driven responsibilities of the Maitre d'hotel. In our experience, the Maitre d' has always been very visible, accessible and helpful. Time will tell how this affects the dining room service and atmosphere... The following is the Wikipedia definition of the position; "front of the house", of a formal restaurant. The responsibilities of a maître d'hôtel generally include supervising the waiting staff, welcoming guests and assigning tables to them, taking reservations, and ensuring that guests are satisfied.[ Not a big deal. Been on over 35 cruises and never felt a need to see or talk to the Maitre d'hotel. Head waiter absolutely. They are accessible and are responsive to the diners' needs. 2 Link to comment Share on other sites More sharing options...
Kay S Posted July 27, 2021 #7 Share Posted July 27, 2021 2 hours ago, Steelers36 said: A rose by any other name ........... Yep. I'm not going to worry about this one. Link to comment Share on other sites More sharing options...
chengkp75 Posted July 27, 2021 #8 Share Posted July 27, 2021 (edited) It's a typical cruise line "promotion". Give them a new title, do the same job, get the same pay, maybe a couple of new perks to go with a new stripe. A few years back, NCL changed the maitre 'd to "Restaurant Manager" for each restaurant. Each reported to F&B Director. Edited July 27, 2021 by chengkp75 Link to comment Share on other sites More sharing options...
TNTLAMB Posted July 27, 2021 #9 Share Posted July 27, 2021 With the new dining program the traditional Maitre d'hotel is really a moot position. Link to comment Share on other sites More sharing options...
getting older slowly Posted July 27, 2021 #10 Share Posted July 27, 2021 I understand the Maitre d' in each restaurant ( Restaurant Manager ) often speak with them.. so this Maitre d'hotel ( Director of Restaurant Operations ) is in charge of all restaurants including the Buffet..... So what is a Food & Beverage Manager ? ( similar with different name ) and I thought there was somebody even higher and mightier ... a person in change of the "Hotel" ( ie Food,Beverage,Accommodation, House Keeping ) on the ship It really doesn't matter what the position is called.. as long as you can see some one if you have an issue, and it is promptly sorted out... that is good enough for me..... Link to comment Share on other sites More sharing options...
chengkp75 Posted July 27, 2021 #11 Share Posted July 27, 2021 Food & Beverage Manager handles both the restaurants and the bars. Equal to the F&B Manager is the Executive Housekeeper who handles the accommodations. Both then report to the Hotel Manager, or Hotel Director. 2 1 Link to comment Share on other sites More sharing options...
eagletwo Posted July 28, 2021 #12 Share Posted July 28, 2021 Does not impact my cruise. 1 Link to comment Share on other sites More sharing options...
CruisinFinsUp Posted July 28, 2021 #13 Share Posted July 28, 2021 Tender ... Water shuttle Gratuities ... Crew Incentive Someone at head office is being paid based on how many labels they can change. 1 2 Link to comment Share on other sites More sharing options...
pms4104 Posted July 28, 2021 #14 Share Posted July 28, 2021 (edited) 18 minutes ago, cruisintoddler said: Tender ... Water shuttle Gratuities ... Crew Incentive Someone at head office is being paid based on how many labels they can change. Well, that was one way for HQ people to pass 16 months of no sailing. Edited July 28, 2021 by pms4104 1 Link to comment Share on other sites More sharing options...
brisalta Posted July 28, 2021 #15 Share Posted July 28, 2021 1 hour ago, cruisintoddler said: Tender ... Water shuttle Gratuities ... Crew Incentive Someone at head office is being paid based on how many labels they can change. That is one way of adding items to a résumé. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now