Cinders411 Posted August 5, 2021 #1 Share Posted August 5, 2021 Hello everyone! I have a question about OBC and hope you can help. I have cruised many times. I thought that if you had received OBC you could use it immediately to pay for specialty dinners, excursions or a drink package. I received $200 in OBC when I booked. I would like to make a purchase now in cases prices raise. I cannot seem to locate the OBC online to apply toward my purchase. Is this something new? My cruise is not until Oct 2022 is that the reason? Maybe I am just not remembering how things worked pre-covid? I am hoping I can do this online and I don't have to call Carnival. That never seems to work out too well for me LOL! I do have my receipt listing the OBC so I did not make a mistake there. I completed a search but, didn't locate any topics related to this specifically. 1 Link to comment Share on other sites More sharing options...
mondello Posted August 5, 2021 #2 Share Posted August 5, 2021 A lot of people have found that the OBC is only good to use once onboard, not for prepaying. Many can't take advantage of the prepayment discount for Cheers or getting their preferred time for specialty dining. 1 Link to comment Share on other sites More sharing options...
abby1257 Posted August 5, 2021 #3 Share Posted August 5, 2021 Why is it, when you go into order details, it shows any promotional on board credit (which of course is divided between the 2 people in the room)...but it NEVER shows the obc owed to the person for left over $ from previous cancelled cruise by carnival.....After they cancelled my cruise, I choose to rebook, but the new cruise is a lot cheaper.....They still owe me $500 of my $ from when they cancelled my last cruise,,,,, Link to comment Share on other sites More sharing options...
mrpayroll Posted August 5, 2021 #4 Share Posted August 5, 2021 Carnival does not and has not allowed you to use obc until on board. 3 Link to comment Share on other sites More sharing options...
firefly333 Posted August 5, 2021 #5 Share Posted August 5, 2021 52 minutes ago, Cinders411 said: Hello everyone! I have a question about OBC and hope you can help. I have cruised many times. I thought that if you had received OBC you could use it immediately to pay for specialty dinners, excursions or a drink package. I received $200 in OBC when I booked. I would like to make a purchase now in cases prices raise. I cannot seem to locate the OBC online to apply toward my purchase. Is this something new? My cruise is not until Oct 2022 is that the reason? Maybe I am just not remembering how things worked pre-covid? I am hoping I can do this online and I don't have to call Carnival. That never seems to work out too well for me LOL! I do have my receipt listing the OBC so I did not make a mistake there. I completed a search but, didn't locate any topics related to this specifically. Carnival has never allowed obc to be used prior to your cruise. Perhaps you were on rcl who does allow it. 2 Link to comment Share on other sites More sharing options...
LRDR01 Posted August 5, 2021 #6 Share Posted August 5, 2021 5 minutes ago, mrpayroll said: Carnival does not and has not allowed you to use obc until on board. mrpayroll is correct. We have never been able to use our OBC until onboard the ship. Anything you reserve prior to your sailing date will need to be paid for separately. If you have leftover credit at the end of your cruise, you can always donate the extra to St Jude's or designate an extra tip to your favorite crew member(s). 2 Link to comment Share on other sites More sharing options...
audcc77 Posted August 5, 2021 #7 Share Posted August 5, 2021 How do you specifically designate extra tip to someone using OBC? 1 Link to comment Share on other sites More sharing options...
lobster1313 Posted August 5, 2021 #8 Share Posted August 5, 2021 1 minute ago, audcc77 said: How do you specifically designate extra tip to someone using OBC? If it's a server than you can just add it in as additional gratuity. Link to comment Share on other sites More sharing options...
klfrodo Posted August 5, 2021 #9 Share Posted August 5, 2021 (edited) 11 minutes ago, audcc77 said: How do you specifically designate extra tip to someone using OBC? You have no choice as to how you use your OBC. OBC just starts out as a credit on your account. As you make a purchase, the credit is adjusted on your account. For example let's say you have $300 OBC Your account will show the credit as ($300) Buy a couple of drinks at $25 each. Account is now ($250) Buy WiFi package for $100. Account now shows ($150) Buy photo package for $100. Account shows ($50) Buy Dining package for $150. Account shows $100 (you are now into them for $100) etc,etc Edited August 5, 2021 by klfrodo 1 Link to comment Share on other sites More sharing options...
MT_Sea_Cruisers Posted August 5, 2021 #10 Share Posted August 5, 2021 2 hours ago, abby1257 said: Why is it, when you go into order details, it shows any promotional on board credit (which of course is divided between the 2 people in the room)...but it NEVER shows the obc owed to the person for left over $ from previous cancelled cruise by carnival.....After they cancelled my cruise, I choose to rebook, but the new cruise is a lot cheaper.....They still owe me $500 of my $ from when they cancelled my last cruise,,,,, I had additional OBC from a cancelled/rebooked cruise. It does not show on the "balance details" page on the carnival website, but if I go to print my documents (under cruise manager -> list of things to do) and print documents (and check print additional documents) it shows added to my booking incentive OBC amount 2 Link to comment Share on other sites More sharing options...
abby1257 Posted August 5, 2021 #11 Share Posted August 5, 2021 (edited) Thank you for your reply. I appreciate it....I need to find out if they put the $500.00 owed to me....on my sign and sail card....or do they split it up between all guests in the room....I hope that's not the case.....That $500.00 has no other person's name attached to it....ps...it shows all the credits....but not whose name they are under! Edited August 5, 2021 by abby1257 Link to comment Share on other sites More sharing options...
lobster1313 Posted August 5, 2021 #12 Share Posted August 5, 2021 25 minutes ago, abby1257 said: Thank you for your reply. I appreciate it....I need to find out if they put the $500.00 owed to me....on my sign and sail card....or do they split it up between all guests in the room....I hope that's not the case.....That $500.00 has no other person's name attached to it....ps...it shows all the credits....but not whose name they are under! Our promotional OBC was divided 3 ways and each person had to spend their own. It didn't show that way until we were on the Horizon. Link to comment Share on other sites More sharing options...
abby1257 Posted August 6, 2021 #13 Share Posted August 6, 2021 So the $500.00 they owe ME from my previous cruise will be divided 3 ways for the 3 people in the cabin...ummmm...NO! Link to comment Share on other sites More sharing options...
Cinders411 Posted August 6, 2021 Author #14 Share Posted August 6, 2021 I believe you are correct! It was on RCI that we used our OBC prior to sailing for the drink package, dining or excursions. Thank you to all! Link to comment Share on other sites More sharing options...
centurycruiser Posted August 7, 2021 #15 Share Posted August 7, 2021 You work it out with the people in the room. If it is all yours, 50-50, or thirds. I'm assuming you are cruising with family or friends and not someone you don't know. Link to comment Share on other sites More sharing options...
LRDR01 Posted August 7, 2021 #16 Share Posted August 7, 2021 On 8/5/2021 at 7:57 AM, audcc77 said: How do you specifically designate extra tip to someone using OBC? We have been able to do this by going to the Guest Services desk. We just give them the name of the crew member and the department they work in. We have done this several times and I'm assuming that it has been successful because it has come off of our account at the end. Again, I'm trusting that the crew member actually gets it. Link to comment Share on other sites More sharing options...
mondello Posted August 7, 2021 #17 Share Posted August 7, 2021 23 hours ago, abby1257 said: So the $500.00 they owe ME from my previous cruise will be divided 3 ways for the 3 people in the cabin...ummmm...NO! The rebooking OBC they were giving out ($300/600) is definitely split in half and is non-refundable. You can check your folio once onboard, if any OBC is split, guests will have to go to Guest Services and all involved guests must okay changing the OBC allocation. Link to comment Share on other sites More sharing options...
abby1257 Posted August 8, 2021 #18 Share Posted August 8, 2021 I understand that the onboard credit incentive would be split up...but the other is not incentive obc..... Link to comment Share on other sites More sharing options...
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