BusyFLmom Posted September 21, 2021 #26 Share Posted September 21, 2021 We are on the 10/10 sailing as well and I still can't book anything 1 Link to comment Share on other sites More sharing options...
Rare sid_9169 Posted September 21, 2021 #27 Share Posted September 21, 2021 After waiting an hour and a half for a call back, they returned my call. I explained the issue, and she told me that reservations haven't opened up yet except for rockstar suites. Of course, I know this isn't true, because I was able to make ONE reservation. She could see my reservation on her end, but still insisted that they weren't open yet. She said that I would receive an email when they do open. I just can't believe how inept this company is... 1 Link to comment Share on other sites More sharing options...
BusyFLmom Posted September 21, 2021 #28 Share Posted September 21, 2021 1 hour ago, sid_9169 said: After waiting an hour and a half for a call back, they returned my call. I explained the issue, and she told me that reservations haven't opened up yet except for rockstar suites. Of course, I know this isn't true, because I was able to make ONE reservation. She could see my reservation on her end, but still insisted that they weren't open yet. She said that I would receive an email when they do open. I just can't believe how inept this company is... Thanks for the update! We haven't received a single email from them since booking this cruise months ago. I have high doubts we ever will. I guess it's good we aren't on the first voyage so we can learn from those who are 🙂 1 Link to comment Share on other sites More sharing options...
CroozFanatic Posted September 21, 2021 #29 Share Posted September 21, 2021 All nights are available on 6-10 October voyage. They are not available on 10-15 October voyage. 1 Link to comment Share on other sites More sharing options...
Rare sid_9169 Posted September 21, 2021 #30 Share Posted September 21, 2021 Update: I just now tried again, and I was able to get reservations for all of the remaining nights... Still no email from Virgin Voyages, as promised... I'm just glad that I was able to secure the venues that I wanted, even if my preferred times weren't available... Link to comment Share on other sites More sharing options...
LadyLion_AP Posted September 21, 2021 #31 Share Posted September 21, 2021 Finally able to book dining as well! Just 2 weeks to go!!! 1 Link to comment Share on other sites More sharing options...
garymfreedman Posted September 22, 2021 #32 Share Posted September 22, 2021 9 hours ago, CroozFanatic said: Worked for me...same as Sid. Booked Wake, but prefer to do that the last night. Just looking at what was filling up first...Wake #1, Gunbae and Pink Agave tied for #2. But, it's early. very good signs indeed!! Link to comment Share on other sites More sharing options...
Quacks the Cruiser Posted September 22, 2021 #33 Share Posted September 22, 2021 14 hours ago, sid_9169 said: Update: I just now tried again, and I was able to get reservations for all of the remaining nights... Still no email from Virgin Voyages, as promised... I'm just glad that I was able to secure the venues that I wanted, even if my preferred times weren't available... When you get on board, visit the restaurants you want the times changed for - they have a lot more availability. Don 1 Link to comment Share on other sites More sharing options...
tikcho Posted September 22, 2021 #34 Share Posted September 22, 2021 So it looks like they are opening the bookings at 15 days before the cruise? Those who were able to book - you guys are on 10/6 correct? I was also told a few days ago that I will get an email when booking opens but have gotten nothing. Also nothing about the check-in process. I heard from a friend who is on the 9/27 preview in Miami that finally today they asked people to upload their vaccine cards and to choose a check-in slot. 5 days before! A bit crazy to me...when they said they will not be like any other cruise line, I thought they would try to be better. Link to comment Share on other sites More sharing options...
Rare sid_9169 Posted September 22, 2021 #35 Share Posted September 22, 2021 2 hours ago, tikcho said: So it looks like they are opening the bookings at 15 days before the cruise? Those who were able to book - you guys are on 10/6 correct? I was also told a few days ago that I will get an email when booking opens but have gotten nothing. Also nothing about the check-in process. I heard from a friend who is on the 9/27 preview in Miami that finally today they asked people to upload their vaccine cards and to choose a check-in slot. 5 days before! A bit crazy to me...when they said they will not be like any other cruise line, I thought they would try to be better. They also told me that I would receive an email when bookings opened up, however I still have not received anything, and I was able to book restaurants yesterday for the October 6th sailing... Their communication overall I would rate as abysmal to non-existent... Link to comment Share on other sites More sharing options...
garymfreedman Posted September 22, 2021 #36 Share Posted September 22, 2021 1 hour ago, sid_9169 said: They also told me that I would receive an email when bookings opened up, however I still have not received anything, and I was able to book restaurants yesterday for the October 6th sailing... Their communication overall I would rate as abysmal to non-existent... VV communication is worst ever!!!! And when they communicate with sailors, you can't trust what they are saying.. 0/0 for Customer Service 1 Link to comment Share on other sites More sharing options...
Rare sid_9169 Posted September 22, 2021 #37 Share Posted September 22, 2021 Exactly 24 hours AFTER I already figured out that I could make dining reservations, Virgin Voyages sends me the mysterious email informing me that it's open now... Typical of them... Link to comment Share on other sites More sharing options...
LibrarianMonroe Posted September 23, 2021 #38 Share Posted September 23, 2021 For my cruise (Oct. 20) every restaurant is now saying sold out, even though it wasn't ever open as far as I can tell. Link to comment Share on other sites More sharing options...
Kdiamond55 Posted September 23, 2021 #39 Share Posted September 23, 2021 I was able to make a few dining reservations for my sailing Oct 15-20 for only the first 3 days, but now I can’t get on the app again. Lol I hope it works better onboard. 2 Link to comment Share on other sites More sharing options...
gkbiiii Posted September 30, 2021 #40 Share Posted September 30, 2021 I called Virgin and they were give me reservations for 4//5 days. Link to comment Share on other sites More sharing options...
Ginnyfyr Posted September 30, 2021 #41 Share Posted September 30, 2021 On 9/20/2021 at 11:10 AM, tikcho said: Exactly! I have less than 20 days till the cruise and I have received no onotice about the check-in process at the terminal, no notice about onboard restrictions/masks/etc, no option to book restaurants. I mean nothing! I am a travel agent and going on this cruise mostly to see what VV is all about because I have clients interested. But if they do not get their stuff together quickly, I will not be selling them. I know they are still new at cruising but they had plenty of time to figure it out. I'm also a TA and literally just said to my husband that I hope their onboard experience isn't as frustrating as trying to use their app is. If this is how they roll, I don't care how good of a time we have on the cruise - if everything is based around an app that sucks, I won't recommend them to my clients. Cruises are supposed to be fun, not frustrating. We sail 10/24 and every single restaurant I try to reserve across a variety of times tells me it's sold out. Link to comment Share on other sites More sharing options...
Chamoretta Posted September 30, 2021 #42 Share Posted September 30, 2021 11 hours ago, Ginnyfyr said: I'm also a TA and literally just said to my husband that I hope their onboard experience isn't as frustrating as trying to use their app is. If this is how they roll, I don't care how good of a time we have on the cruise - if everything is based around an app that sucks, I won't recommend them to my clients. Cruises are supposed to be fun, not frustrating. We sail 10/24 and every single restaurant I try to reserve across a variety of times tells me it's sold out. Looks like it is opening up around 15 days before sailing. Keep trying back. I was just able to book for a few cruises before yours. Sold out doesn’t mean sold out. It just means it isn’t available yet. 1 Link to comment Share on other sites More sharing options...
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