Rare kazu Posted September 27, 2021 #26 Share Posted September 27, 2021 4 minutes ago, roxybear135 said: What is Gus's email address? I've tried googling it but haven't been able to locate it and we all know how horrible HAL's website is. Thanks. I would guess it should be gantorcha@hollandamerica.com unless he has a middle initial. I haven’t seen one. 1 Link to comment Share on other sites More sharing options...
grsnovi Posted September 27, 2021 #27 Share Posted September 27, 2021 Sounds like things worked out for you - thank goodness! I understand how they didn't generate any revenue last year but that isn't our fault - we certainly want to cruise. We lost airfare on a booked vacation in 2020 which really torqued me off but what are you going to do? Enjoy your cruise! Link to comment Share on other sites More sharing options...
wesport Posted September 27, 2021 Author #28 Share Posted September 27, 2021 8 minutes ago, grsnovi said: Sounds like things worked out for you - thank goodness! I understand how they didn't generate any revenue last year but that isn't our fault - we certainly want to cruise. We lost airfare on a booked vacation in 2020 which really torqued me off but what are you going to do? Enjoy your cruise! I hope it’s not cancelled. I am at the end of my American flights being moved three times in two years. I’m reaching the expiration date. Link to comment Share on other sites More sharing options...
Sir PMP Posted September 27, 2021 #29 Share Posted September 27, 2021 1 hour ago, wesport said: So, the resolutions specialist told me to have my TA call resolutions , and whe will discuss the options for me. I explained to her that there was only one resolution. Move the pricing in kind to the new booking. I then told my TA to call resolutions. As I was having lunch, I just got more upset. After lunch, when I heard nothing from my TA, I composed a letter to Gus Antorcha. Before I sent it,I thought, check email, there was the new invoice for the new cruise with $0 due. So thankful I didn’t hit send. Love cruise critic where we can all share our stories. Wait until we send you the bill.. 3 Link to comment Share on other sites More sharing options...
rhblake Posted September 28, 2021 #30 Share Posted September 28, 2021 I don't understand. OP's letter indicated that the only cruise that was price protected was the 11/30/21 cruise. Everything else would be at the going rate. Did I miss something? Link to comment Share on other sites More sharing options...
wesport Posted September 28, 2021 Author #31 Share Posted September 28, 2021 20 minutes ago, rhblake said: I don't understand. OP's letter indicated that the only cruise that was price protected was the 11/30/21 cruise. Everything else would be at the going rate. Did I miss something? Letter said you had to move your cancelled cruise by 11/30/21. Transfer had to be done by this date. Link to comment Share on other sites More sharing options...
wesport Posted September 28, 2021 Author #32 Share Posted September 28, 2021 21 minutes ago, rhblake said: I don't understand. OP's letter indicated that the only cruise that was price protected was the 11/30/21 cruise. Everything else would be at the going rate. Did I miss something? Link to comment Share on other sites More sharing options...
rhblake Posted September 28, 2021 #33 Share Posted September 28, 2021 I guess I should have read the letter a little closer. Thanks for the correction. Link to comment Share on other sites More sharing options...
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