Salsa cruise nightmare continues.....

[LadySpoilt]

OK, this mess continues.....I may have finally gotten it fixed after approximately 2.5 hours on the phone.

 

Call 1.....Called to cancel, agent understood the Salsa cruise mess, then said you will be assessed cancellations fees.  I nicely but politely told her that was not going to happen. I explained again about the Salsa cruise and MSC's offer " to cancel and get a full refund". She said she needed to call the fee waiver dept, put me on hold then she came back and said all is taken are and the fees are waived. I asked what the refund would be and her answer matched my records of what I had paid.  Good so far....

 

A few minutes later I received the cancellation notice.  Seemed ok until I realized that I WAS being charged cancellation fees of almost $ 1500.00. Definitely NOT going to happen!!

 

Call 2.....Called MSC again.  Explained the circumstances again.  Fortunately I got a very good agent.  Although it took way over an hour to fix, and many times of being put on hold she was successful (hopefully) in getting the matter resolved.  Now I wait for the refund.....I do have an MSC resolutions number given to me by the agent that explains all the problems, and the solution(again hopefully).

 

Moral of the story....if you had a reservation on another sailing and transferred it to this 10/24 cruise and cancelled it after being screwed over....make sure you read the cancellation email closely.  Otherwise you may also find them trying to charge you the cancellation penalty

[alyssamma]

8 minutes ago, LadySpoilt said:

OK, this mess continues.....I may have finally gotten it fixed after approximately 2.5 hours on the phone.

 

Call 1.....Called to cancel, agent understood the Salsa cruise mess, then said you will be assessed cancellations fees.  I nicely but politely told her that was not going to happen. I explained again about the Salsa cruise and MSC's offer " to cancel and get a full refund". She said she needed to call the fee waiver dept, put me on hold then she came back and said all is taken are and the fees are waived. I asked what the refund would be and her answer matched my records of what I had paid.  Good so far....

 

A few minutes later I received the cancellation notice.  Seemed ok until I realized that I WAS being charged cancellation fees of almost $ 1500.00. Definitely NOT going to happen!!

 

Call 2.....Called MSC again.  Explained the circumstances again.  Fortunately I got a very good agent.  Although it took way over an hour to fix, and many times of being put on hold she was successful (hopefully) in getting the matter resolved.  Now I wait for the refund.....I do have an MSC resolutions number given to me by the agent that explains all the problems, and the solution(again hopefully).

 

Moral of the story....if you had a reservation on another sailing and transferred it to this 10/24 cruise and cancelled it after being screwed over....make sure you read the cancellation email closely.  Otherwise you may also find them trying to charge you the cancellation penalty

So...it seems like it is resolved. So the nightmare *isn't* continuing?

 

Or is there some part we are missing...

[LadySpoilt]

16 minutes ago, alyssamma said:

So...it seems like it is resolved. So the nightmare *isn't* continuing?

 

Or is there some part we are missing...

No that is not correct.  Until I actually get the entire refund (provided do as I stated above), it is a continuing nightmare.

[mlbdude]

Same thing happened to me.  I called back and they apologized that their systems "suck" and I got an automated cancellation notice with the fees.  They said it was passed up the chain and I would not be charged any fees.

 

About a week later I got another of those automated booking communications and it did indeed show a full refund.

[alyssamma]

8 minutes ago, mlbdude said:

Same thing happened to me.  I called back and they apologized that their systems "suck" and I got an automated cancellation notice with the fees.  They said it was passed up the chain and I would not be charged any fees.

 

About a week later I got another of those automated booking communications and it did indeed show a full refund.

Glad you got your issue resolved.

[mscdivina2016]

1 hour ago, LadySpoilt said:

Actually he probably/would have.....that is if I had even one.

You would have, my tickets that I received a few days ago state I still do.

 

YACHT CLUB: exclusive luxury suites, butler service 24 hours, dedicated concierge 24 hours, priority and reserved check in & check out , a wide variety of food in MSC Yacht Club. An extensive beverage selection in MSC Yacht Club areas and in all bars and restaurants of the ship according to the drink selections available in the different venues, free minibar service, reserved Yacht Club restaurant free time dining, dedicated pool area and lounge, free access to fitness center, open air sport facilities, direct private access to the spa, broadway-style theater shows, entertainment activities, activities for children (master chef, languages), discount for fitness center. Browse -2 devices? Internet package included

[Jaco5NC]

@LadySpoiltGlad you got it resolved eventually.  I was booked on this same cruise and cancelled.  No way was I interested in a Salsa Charter even with all the "benefits". 

Small doses of Salsa (I like to dance) absolutely.  24/7 no way!   

I had a very good agent when I called who explained the cancellation fees were automatic but would be removed, which they were.  Like you though, now on to wait for the refund.  Which seems to take forever!

[MarkusToe]

They told me by phone, I've to wait at least 120 days....LOL

[LadySpoilt]

7 minutes ago, MarkusToe said:

They told me by phone, I've to wait at least 120 days....LOL

I was told by both agents 1 to 2 billing cycles....we'll see

[LadySpoilt]

26 minutes ago, Jaco5NC said:

@LadySpoiltGlad you got it resolved eventually.  I was booked on this same cruise and cancelled.  No way was I interested in a Salsa Charter even with all the "benefits". 

Small doses of Salsa (I like to dance) absolutely.  24/7 no way!   

I had a very good agent when I called who explained the cancellation fees were automatic but would be removed, which they were.  Like you though, now on to wait for the refund.  Which seems to take forever!

I really debated on cancelling it.  Had MSC  left me in my YC Deluxe Grand Suite 16034 I may have stayed on it as it was a B2B in the same room.

[styles27]

Keeping my fingers crossed that you all get the entire refund 

 

Trying to keep this straight…

So @LadySpoilt you received an email from MSC canceling this cruise but 

@mscdivina2016 you have not received a cancellation email?

[LadySpoilt]

1 minute ago, styles27 said:

Keeping my fingers crossed that you all get the entire refund 

 

Trying to keep this straight…

So @LadySpoilt you received an email from MSC canceling this cruise but 

@mscdivina2016 you have not received a cancellation email?

Styles,

No, not exactly, this morning I myself called and cancelled the 10/24 cruise, then received the cancellation email notification from MSC.

[LadySpoilt]

UPDATE...A short time ago I received a new email that shows no cancellation fees.  So it seems that perhaps that part is fixed......will await refund.

[styles27]

4 minutes ago, LadySpoilt said:

Styles,

No, not exactly, this morning I myself called and cancelled the 10/24 cruise, then received the cancellation email notification from MSC.

Oh okay.  

So how did MSC offer for you guys to cancel with a 100% refund with no cancellation fees?

[mscdivina2016]

9 minutes ago, styles27 said:

 

Trying to keep this straight…

So @LadySpoilt

@mscdivina2016 you have not received a cancellation email?

No,

I have received nothing, not even a phone call. And we have less than a month to go.

If they do not contact me prior, I will have no choice but to show up at the pier.

I am not and will not cancel.  It will be interesting how they are going to escort me to Yacht club.

[LadySpoilt]

16 minutes ago, styles27 said:

Oh okay.  

So how did MSC offer for you guys to cancel with a 100% refund with no cancellation fees?

It was in an email that they sent the 3/4 day cruisers and someone copied it on here.  They said that due to the Salsa organization chartering the cruise, the regular people (not salsa group cruisers) had 3 options.  One of the options was to have the entire fare refunded.

[alyssamma]

24 minutes ago, mscdivina2016 said:

No,

I have received nothing, not even a phone call. And we have less than a month to go.

If they do not contact me prior, I will have no choice but to show up at the pier.

I am not and will not cancel.  It will be interesting how they are going to escort me to Yacht club.

LOL, oh, they'll escort you somewhere alright 🙂

 

Seriously, this is one of the most interesting sagas I've read on cruisecritic. I can't wait to see how this ends up.

 

If you get a cabin in the YC, you *have* to tell me your next sailing...I need to be on it so you can give me all of the details you can't post here.

 

Good luck!

[mscdivina2016]

9 minutes ago, alyssamma said:

LOL, oh, they'll escort you somewhere alright 🙂

Question is where?

They sent me the tickets.

 

We are trying to question them and  now Salsa. No one will respond yet but it's only been a few days.

There is no doubt that I have YC. Their tickets validate that.

 

You can't move me down with out a refund of excess fare. A low deck lousy location cabin for the cost of a YC grand suite?

Yes if I cancel I will be assessed a cancellation fee.

I did not get a notice .

 

Every one may think this gets hashed out at the pier is funny, but how else does it play out at this time.

I have called 3 times and it's been 12 days since first call with no return call.

 

We assume that the YC tent will be the place where it all plays out. I doubt I will step on board.

 

 

[alyssamma]

16 minutes ago, mscdivina2016 said:

Yes if I cancel I will be assessed a cancellation fee.

Well, 2 people on this thread said they canceled and didn't get charged the cancellation fee...

[mscdivina2016]

8 minutes ago, alyssamma said:

Well, 2 people on this thread said they canceled and didn't get charged the cancellation fee...

I have not been notified of anything. Those people acknowledged they saw 3&4 night email and called on Thier own.

[alyssamma]

9 minutes ago, mscdivina2016 said:

I have not been notified of anything. Those people acknowledged they saw 3&4 night email and called on Thier own.

You are purposefully being obstinate 🙂

 

Did you try to call to see if you would get those penalties?

 

Rhetorical Q...I know the answer is "no" because you didn't get a cancel letter...

 

You need to livestream your embarkation process...

[no1talks]

1 hour ago, alyssamma said:

You are purposefully being obstinate 🙂

 

Did you try to call to see if you would get those penalties?

 

Rhetorical Q...I know the answer is "no" because you didn't get a cancel letter...

 

You need to livestream your embarkation process...

The video feed...
😜

[racephoto]

1 hour ago, alyssamma said:

You are purposefully being obstinate 🙂

 

Did you try to call to see if you would get those penalties?

 

Rhetorical Q...I know the answer is "no" because you didn't get a cancel letter...

 

You need to livestream your embarkation process...

If he did that it would screw up any chance of his getting another YC Grand PoohBah suite for a super cheap pricing error cost.  🤣🤣

Edited September 29, 2021 by racephoto
Pic didn’t attach

[mscdivina2016]

31 minutes ago, racephoto said:

If he did that it would screw up any chance of his getting another YC Grand PoohBah suite for a super cheap pricing error cost.  🤣🤣

Sort of yes.

I actually have another one at the same price in March.

But that's the general idea

 

[KennyFla]

11 hours ago, mscdivina2016 said:

Sort of yes.

I actually have another one at the same price in March.

But that's the general idea

 

So this is about you taking advantage of a pricing error on the MSC website?