Capt Club Account# changed!!

[lv2cruisgrl]

Today I logged into my Celebrity account to check on something and all my info was changed or gone.  My Capt. Club# was different, my club points said zero, etc.  So got my TA working on it.  Check your account to be sure there isnt a glitch in the CC system.  UGH!

[goofysmom99]

5 minutes ago, lovrccl said:

Today I logged into my Celebrity account to check on something and all my info was changed or gone.  My Capt. Club# was different, my club points said zero, etc.  So got my TA working on it.  Check your account to be sure there isnt a glitch in the CC system.  UGH!

Do you have a cruise booked?  If so, check the app to see if it's wrong there, too.

[lv2cruisgrl]

6 minutes ago, goofysmom99 said:

Do you have a cruise booked?  If so, check the app to see if it's wrong there, too.

I have 5 booked and it's wrong on the app also☹️

[goofysmom99]

Definitely a problem.  Good luck with the IT folks.

[davekathy]

18 minutes ago, lovrccl said:

Today I logged into my Celebrity account to check on something and all my info was changed or gone.  My Capt. Club# was different, my club points said zero, etc.  So got my TA working on it.  Check your account to be sure there isnt a glitch in the CC system.  UGH!

Thanks for the heads up. Ours is OK.  I would also call the Captains Club. 1-800-760-0654. 

[lv2cruisgrl]

Apparently this is something others today have encountered. They are still trying to fix it😦

[LGW59]

4 hours ago, lovrccl said:

Today I logged into my Celebrity account to check on something and all my info was changed or gone.  My Capt. Club# was different, my club points said zero, etc.  So got my TA working on it.  Check your account to be sure there isnt a glitch in the CC system.  UGH!

Is this in both your cruise planner and the app?  I ask because I made a few changes to upcoming cruises and all show in both CP and the app.  Seems it is an intermittent issue for some.  

[lv2cruisgrl]

19 minutes ago, LGW59 said:

Is this in both your cruise planner and the app?  I ask because I made a few changes to upcoming cruises and all show in both CP and the app.  Seems it is an intermittent issue for some.  

Somehow celebrity messed up my account. The CC# is wrong, all my past cruises are gone, my Elite status is zero! Both places it's incorrect.

Edited October 26, 2021 by lovrccl

[ymncruise]

22 hours ago, lovrccl said:

Today I logged into my Celebrity account to check on something and all my info was changed or gone.  My Capt. Club# was different, my club points said zero, etc.  So got my TA working on it.  Check your account to be sure there isnt a glitch in the CC system.  UGH!

This happened to me before too. The help desk was not helpful. They should rename it the unhelpful desk. I figured out how to edit my account number to the correct number. My points were correct under my number. 

[txtechmk]

I had the same issue a few months back.  I had two different Captain Club numbers.  One showed no points!  I didn't get any help the first time I called, however I called the Captains Club phone number and they were able to fix.  I got an email a couple of days later telling me it had been fixed, and which Capt. Club number will be mine moving forward.  My husband's number was okay and never changed.

[upwarduk]

49 minutes ago, ymncruise said:

This happened to me before too.

My problem occurred after a cruise, where my points were not added 14 days after our return.

My husband’s were.

Yet, they were sending me emails, advertising cruises with the correct number of points. I contacted CelebrityCruises via Social media ( the quickest way to get attention ) and I was rung from Miami. The woman said that it was due to having my DOB incorrectly written.😱(UK &US format are different.) It  was soon fixed, but she said it was correct at their end.

My points are correct today (UK site).

[lv2cruisgrl]

1 hour ago, ymncruise said:

This happened to me before too. The help desk was not helpful. They should rename it the unhelpful desk. I figured out how to edit my account number to the correct number. My points were correct under my number. 

They finally fixed it and yes I had to sign in and change my CC# to the correct one. 🤷