E-mail list ongoing problems

[Mrs Miggins]

Sorry to go back to this ongoing saga but just thought I would let those that have not received communications from Azamara that they may have dropped off the list again.  This was highlighted to me because I have not received recent surveys discussed on CC.  I was advised to check our status with Azamara.  

Received a reply today to say that we were "not set up to receive Azamara emails" and that our accounts have been updated.

 

I was pleased to receive a reply from the Wichita Kansas Sales and Service Center and hope that this fairly trivial problem has now been solved.  

[marinaro44]

Thanks for the reminder.  Emailed Loyalty this morning and just received a nice response that included this:  "As requested, I have updated both loyalty accounts to start receiving Azamara emails and surveys."

[clojacks]

About 5 months ago, I informed Azamara that I was getting zero correspondence from them. Some of you may see this is a massive positive, but I want to know that I am NOT supposed to be receiving anything regarding 2 cruises I have booked with them. I received an email at that time, that they would follow up "with their vendors". I heard absolutely zero in the ensuing 5 months and decided to email the Loyalty department again a week ago, and as of today, haven't even heard back from them. I use a generic gmail account, so I highly highly doubt they are being blocked from getting to me because of that. This has happened to us before from another cruise line, AND a large cruise consolidator that we use. I'm totally befuddled by what is going on? 

[tiggertom]

I didn’t receive emails for a number of years and every few months I would contact someone different but I persevered with Loyaltyambassador@azamara.com and dealt with Sandra and now I get emails from Azamara.

[NC&KY]

Still having trouble here. Does anyone have a phone number? Emails don't seem to be jarring the door open.

[clojacks]

1 hour ago, NC&KY said:

Still having trouble here. Does anyone have a phone number? Emails don't seem to be jarring the door open.

Me too....I just emailed them again, and posted a Tweet to them at their Twitter account. No response yet, but it is in the last few minutes. My concern is, that with a trip coming up this next summer, and with COVID protocols in place restricting US passengers who are not in possession of a Digital COVID vaccine confirmation, which the US doesn't use yet, I would like to be on top of what we are looking at. I'm at a point...8 months out...where I would routinely be looking and booking flights. But not under these conditions.

[tiggertom]

This is who I dealt with, no telephone number given, persevere, as I had to do but it works

 

SANDRA PENARANDA | LOYALTY AMBASSADOR  Miami, FL 33132 | AZAMARA® Email |  loyaltyambassador@azamara.com

Edited November 8, 2021 by tiggertom
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[TeaBag]

I would like to be on their email list also but have not yet sailed with them so I don't know if they would be interested.  I have 4 cruises booked the first of which is the same one clojacks is sailing on.