Health Screening in app

[cruise kitty]

Hi all, I'm all checked in, uploaded my security photos, & the app is asking me to do health screening, but when I click on it, it brings up a page:  "Sorry, unable to process your request at this time"

 

Slightly panicking, if the app won't let me do this, will we be denied boarding?   I'm on hold with HAL for eternity right now.  

[triiip42]

When is your sail date?

It will pop-up and say fill it out but I believe ours(and others) did not let us  until 3 days before embarkation date.

[cruise kitty]

Just now, triiip42 said:

When is your sail date?

It will pop-up and say fill it out but I believe ours(and others) did not let us  until 3 days before embarkation date.

Sunday, so we are within the 3 days...

[triiip42]

okay, yep I would stay on HAL.

[Jersey42]

16 minutes ago, cruise kitty said:

Hi all, I'm all checked in, uploaded my security photos, & the app is asking me to do health screening, but when I click on it, it brings up a page:  "Sorry, unable to process your request at this time"

 

Slightly panicking, if the app won't let me do this, will we be denied boarding?   I'm on hold with HAL for eternity right now.  

Same here. Switched to website and I had no problem. Never went back to the app to troubleshoot.

[cruise kitty]

10 minutes ago, Jersey42 said:

Same here. Switched to website and I had no problem. Never went back to the app to troubleshoot.

can you tell me how you found the health screening on website?

 

EDIT to add:  found it online...  even though we are checked in, click on online check in, it takes you to the health screening, done & I feel quite relieved 😉

 

Now, just testing in morning & on to San Diego!

 

woo hoo!

 

Edited November 19, 2021 by cruise kitty

[Jersey42]

It's on the check in page, but it is only active within a few days of sailing. I forget if it is 2 or 3 days. We sail on Saturday and completed the health screening today. 

[cruise kitty]

2 minutes ago, Jersey42 said:

It's on the check in page, but it is only active within a few days of sailing. I forget if it is 2 or 3 days. We sail on Saturday and completed the health screening today. 

Thanks, I found it & completed 🙂.   Was still on hold, so hung up 😉