Regent Reassurance

[swansong]

We are due to sail on Splendor on 3rd February. We are increasingly concerned about the outbreaks on board and the subsequent reduction in the services and shore visits. We are fully vaccinated and aren’t worried too much about contracting the virus apart from being quarantined even though we would be likely to be asymptomatic.

We are also concerned about the current unreliability of the airline to get us to Miami from the UK and back .

So, we are considering Regent Reassurance which was in place when we booked. However this does not cover the airfare part of the cost which in our case will be over £6000. If we had booked directly with BA we could receive a credit for the airfare to be used in the future. As Regent made the booking we can’t take that route but surely Regent can. 

Has anyone attempted to obtain a credit using this argument?

[PSU]

In the UK, is the airfare priced separately? In the US, it is usually included in the total price. The two cruises that we canceled under the program included the cost of the flights.

[flossie009]

4 hours ago, swansong said:

However this does not cover the airfare part of the cost which in our case will be over £6000.

What leads you to believe that the airfare is not included in the Regent Reassurance FCC?

The FAQs on the Regent website indicate that if the air travel is arranged by Regent and paid as part of the Regent fare then it will be included in the FCC

https://www.rssc.com/RegentReassuranceFAQ

 

 

[flossie009]

4 hours ago, swansong said:

We are also concerned about the current unreliability of the airline to get us to Miami from the UK and back .

What is the issue with BA flights to/from Miami?

 

If you booked your air as part of the package with Regent then Regent has the responsibility to get you to/from the ship, including re-scheduling flights if necessary.

 

[rallydave]

4 hours ago, flossie009 said:

What is the issue with BA flights to/from Miami?

 

If you booked your air as part of the package with Regent then Regent has the responsibility to get you to/from the ship, including re-scheduling flights if necessary.

 

flossie009; as you know there are differences in the Terms and Conditions and government regulations between the UK and US.  In the US the T's and C's clearly state that third party items provided by Regent are the responsibility of the passenger and the third party airlines included as third parties and that Regent in not responsible for delays, cancellations, etc.  That said, Regent does usually take care of air issues but, they don't have to for US Customers.

 

It is important that statements like the ones you made are clear that they only apply to in your case the UK and for others for their home country.

 

Hope you are enjoying your cruise and wondering if Mexico has opened to cruise ships as the news today stated that however our mainstream news is generally extremely unreliable.

[swansong]

Flossie, thanks for your comments. Regent only refund flights if notified 65 days or more before departure within their reassurance policy. In our case 65 days ago there wasn’t the issue that there now is other wise we would have definitely cancelled. As far as flights go, BA amongst all major airlines are cancelling flights due to a shortage of crews due to them isolating. ( or so they say) I agree that Regent have a responsibility to get us there and back but again more hassle, more stress!

[Nachosdelux]

Did Regent extend this program (or have something similar) for cruises booked in the last few months?

 

I booked a cruise last month for FEb 2022 and it's not looking so good.

[flossie009]

48 minutes ago, rallydave said:

It is important that statements like the ones you made are clear that they only apply to in your case the UK and for others for their home country.

I was responding to the OP, who is clearly from the U.K. 

 

50 minutes ago, rallydave said:

Hope you are enjoying your cruise

We certainly are, thank you

 

 

Just now, swansong said:

Regent only refund flights if notified 65 days or more before departure within their reassurance policy.

Sorry, I hadn’t realised that particular nuance of their Reassurance Policy in the U.K. (Being on board at present I was possibly reading the U.S. Reasurance Ts&Cs on the Regent website which does not have that carve out clause)

If you really feel the need to cancel it is probably worth challenging since Regent will no doubt be able to claw some or all of the airfare back from BA.

You could cite the new advice from the CDC warning against cruise ship travel. Also check the latest FCDO advice.

Or take the glass half-full attitude and stick with the cruise & travel arrangements. If the covid situation improves over the coming month then all will be well. If the situation deteriorates significantly then Regent will likely cancel your booking and give you a full refund.

 

A difficult decision, I know.