Paphillyguy Posted February 17, 2022 #1 Share Posted February 17, 2022 Anyone else having Website issues today 2/17/22. I tried to logon to my account to see if they finally added our points from our early Dec cruise but when I did the website gave me an time out error. Now I try to log on and it tells me my password is incorrect. I am 100% certain the password is correct. I am afraid to change the password because that, in my experience, will cause even more issues since their IT department is incompetent. Link to comment Share on other sites More sharing options...
Dgshooter Posted February 17, 2022 #2 Share Posted February 17, 2022 I got an email this morning for a 5+15 Voyagers Club discount. When I click on the link in the email the website opens halfway then freezes. Link to comment Share on other sites More sharing options...
Rare mscdivina2016 Posted February 17, 2022 #3 Share Posted February 17, 2022 1 hour ago, Paphillyguy said: . I am afraid to change the password because that, in my experience, will cause even more issues since their IT department is incompetent. When did they get an IT department?😁 2 Link to comment Share on other sites More sharing options...
Paphillyguy Posted February 17, 2022 Author #4 Share Posted February 17, 2022 5 minutes ago, mscdivina2016 said: When did they get an IT department?😁 Well you have me there. Link to comment Share on other sites More sharing options...
NMsunset Posted February 17, 2022 #5 Share Posted February 17, 2022 Hi, no issues here....logged in early today to add to my cruises and just now when I saw this post. Checking for points also worked just now. PS: might be operator error? or just a need to complain? FYI my points from Divina cruise earlier this month already are posted. Cheers, enjoy your cruising! Link to comment Share on other sites More sharing options...
pr8hd Posted February 17, 2022 #6 Share Posted February 17, 2022 Get the error message as well when trying to log in from the main/splash page. Best way around that I have found, is to navigate to the 'Manage Booking" tab and log in when prompted. Link to comment Share on other sites More sharing options...
Rare styles27 Posted February 17, 2022 #7 Share Posted February 17, 2022 (edited) Yes earlier I got the same message and another one too Now it seems to be okay. Edited February 17, 2022 by styles27 Link to comment Share on other sites More sharing options...
Two Boys Cruising Posted February 18, 2022 #8 Share Posted February 18, 2022 I have had issues all day, but I thought it was my login and not the whole site. I did status match, and since then nothing has worked. If I log in, I see no cruise and no Voyager number. If I try to add the.cruise, or the Voyager number, it errors. If I don't log in and use manage my booking, I can see my cruise, but no Voyager number attached. I keep calling and trying to get it sorted out. Link to comment Share on other sites More sharing options...
Rare mscdivina2016 Posted February 18, 2022 #9 Share Posted February 18, 2022 6 hours ago, Two Boys Cruising said: . I keep calling and trying to get it sorted out. Don't worry, they will eventually escalate it to a manager who will get back to you in 48-72 months. I only have 42-66 left. 1 Link to comment Share on other sites More sharing options...
Markanddonna Posted February 18, 2022 #10 Share Posted February 18, 2022 No, they will tell you that "there is a glitch that will be fixed by Monday." That is a banner over the customer service department. Link to comment Share on other sites More sharing options...
JAGR Posted February 18, 2022 #11 Share Posted February 18, 2022 16 minutes ago, Markanddonna said: No, they will tell you that "there is a glitch that will be fixed by Monday." That is a banner over the customer service department. What Monday? What year? Their IT is like Joe's Crab Shack slogan: "Free all you can eat crabs, tomorrow." Link to comment Share on other sites More sharing options...
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