moonltnite Posted February 23, 2022 #1 Share Posted February 23, 2022 For those that have called RC to upgrade their cabin (vs RoyalUp), how long does it take RC to update the Royal App with your new cabin after you've upgraded? I upgraded yesterday morning - and the e-docs now reflect the new cabin, but the Royal App does not. Thanks! Link to comment Share on other sites More sharing options...
Ken at the beach Posted February 23, 2022 #2 Share Posted February 23, 2022 1 minute ago, moonltnite said: For those that have called RC to upgrade their cabin (vs RoyalUp), how long does it take RC to update the Royal App with your new cabin after you've upgraded? I upgraded yesterday morning - and the e-docs now reflect the new cabin, but the Royal App does not. Thanks! Have tried logging out then logging back in. Link to comment Share on other sites More sharing options...
Russ Lomas Posted February 23, 2022 #3 Share Posted February 23, 2022 Our upgrade was accepted over the phone and within five minutes it appeared on the app Link to comment Share on other sites More sharing options...
moonltnite Posted February 23, 2022 Author #4 Share Posted February 23, 2022 52 minutes ago, Ourusualbeach said: Have tried logging out then logging back in. That fixed it - thanks! (Though the app should refresh with any changes by itself, without requiring the user to log off and back on - but this is just my IT QA brain expecting this! ) 1 Link to comment Share on other sites More sharing options...
Biker19 Posted February 23, 2022 #5 Share Posted February 23, 2022 1 hour ago, moonltnite said: but this is just my IT QA brain expecting this! RCI’s IT brain doesn’t work like yours. 1 Link to comment Share on other sites More sharing options...
Blizzard54 Posted February 23, 2022 #6 Share Posted February 23, 2022 10 hours ago, moonltnite said: That fixed it - thanks! (Though the app should refresh with any changes by itself, without requiring the user to log off and back on - but this is just my IT QA brain expecting this! ) Even when on the ship you often need to hit the refresh button for it to update. Link to comment Share on other sites More sharing options...
jahannah Posted February 24, 2022 #7 Share Posted February 24, 2022 9 hours ago, Biker19 said: RCI’s IT brain doesn’t work like yours. Or at all. Link to comment Share on other sites More sharing options...
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