Anyone on a ship right now?

[jonthomas]

If you are booking a future cruise, could you please check out a rule for me.

 

We were told that when you get home from a cruise, you have up to 30 days to book a cruise and get the benefits of booking on board

 

Can anyone confirm that and get it in writing?

 

I tried to book a cruise using that rule and no one at O reservations seem to know about it, I suggested they contact sales on one of their ships. 

[Jancruz]

1 hour ago, jonthomas said:

If you are booking a future cruise, could you please check out a rule for me.

 

We were told that when you get home from a cruise, you have up to 30 days to book a cruise and get the benefits of booking on board

 

Can anyone confirm that and get it in writing?

 

I tried to book a cruise using that rule and no one at O reservations seem to know about it, I suggested they contact sales on one of their ships. 

FYI

Miami takes precedents over the ship..

Jancruz1

[jonthomas]

I found it...

 

https://www.oceaniacruises.com/media/2018/OCEANIA+CRUISES+UNVEILS+NEW+GUEST+EXPERIENCE+ENHANCEMENTS+-+More+Convenient+Ways+to+Plan%2C+Save%2C+Spend%2C+and+Travel+are+part+of+OceaniaNEXT/

PRESS RELEASES

 

OCEANIA CRUISES UNVEILS NEW GUEST EXPERIENCE ENHANCEMENTS - More Convenient Ways to Plan, Save, Spend, and Travel are part of OceaniaNEXT

Miami, FL, September 28, 2018 - Oceania Cruises, the world's leading culinary- and destination-focused cruise line unveiled a suite of new guest service enhancements as part of the line's OceaniaNEXT initiative.

“As OceaniaNEXT continues to evolve, travelers and travel agent partners will see we are innovating and enhancing all aspects of the Oceania Cruises experience, in ways both large and small, yet always meaningful and impactful,” stated James Rodriguez, Executive Vice President of Oceania Cruises.

Shipboard Credit Can Now Be Utilized Prior To Departure

Guests and their travel agents can now utilize shipboard credit prior to departure to purchase sought-after shore excursions and land tours, onboard beverage packages, culinary classes, and dining experiences at La Reserve and Privée. Credit can be used for voyages departing on or after May 19, 2019 via the “Already Booked” section of OceaniaCruises.com, the Travel Agent Center, or by calling Passenger Services at 855-623-2642.

Re-Designed OceaniaCruises.com Homepage

The OceaniaCruises.com homepage has been re-designed with new, intuitive navigation to make planning and managing your Oceania Cruises experience easier than ever. The new navigation is grouped into four tabs at the top of the page site consumers and agents can access information conveniently. The four tabs include:

“Plan Your Cruise” makes it easier than ever to find a cruise or destination, view specialty cruises, and see air and hotel programs at a glance.

“Explore Ashore” delves into the unique aspects of the destinations, shore excursions, land tours, and the line’s hallmark Culinary Discovery Tours.

“Onboard Experiences” maps out the nuances and facets of the lines’ six ships, The Finest Cuisine at Sea, enrichment and wellness for the mind, body and soul.

“Ultimate Value” showcases included amenities, special offers, excursion and beverage packages, travel protection and more.

The line’s dedicated Travel Agent Center also features a host of updates to the marketing tools, tips and training, and travel advisor benefits sections.

Additional updates to OceaniaCruises.com and the Travel Agent Center will be rolled out in 2019.

PRESS RELEASES

 

OCEANIA CRUISES UNVEILS NEW GUEST EXPERIENCE ENHANCEMENTS - More Convenient Ways to Plan, Save, Spend, and Travel are part of OceaniaNEXT

Miami, FL, September 28, 2018 - Oceania Cruises, the world's leading culinary- and destination-focused cruise line unveiled a suite of new guest service enhancements as part of the line's OceaniaNEXT initiative.

“As OceaniaNEXT continues to evolve, travelers and travel agent partners will see we are innovating and enhancing all aspects of the Oceania Cruises experience, in ways both large and small, yet always meaningful and impactful,” stated James Rodriguez, Executive Vice President of Oceania Cruises.

Shipboard Credit Can Now Be Utilized Prior To Departure

Guests and their travel agents can now utilize shipboard credit prior to departure to purchase sought-after shore excursions and land tours, onboard beverage packages, culinary classes, and dining experiences at La Reserve and Privée. Credit can be used for voyages departing on or after May 19, 2019 via the “Already Booked” section of OceaniaCruises.com, the Travel Agent Center, or by calling Passenger Services at 855-623-2642.

Re-Designed OceaniaCruises.com Homepage

The OceaniaCruises.com homepage has been re-designed with new, intuitive navigation to make planning and managing your Oceania Cruises experience easier than ever. The new navigation is grouped into four tabs at the top of the page site consumers and agents can access information conveniently. The four tabs include:

“Plan Your Cruise” makes it easier than ever to find a cruise or destination, view specialty cruises, and see air and hotel programs at a glance.

“Explore Ashore” delves into the unique aspects of the destinations, shore excursions, land tours, and the line’s hallmark Culinary Discovery Tours.

“Onboard Experiences” maps out the nuances and facets of the lines’ six ships, The Finest Cuisine at Sea, enrichment and wellness for the mind, body and soul.

“Ultimate Value” showcases included amenities, special offers, excursion and beverage packages, travel protection and more.

The line’s dedicated Travel Agent Center also features a host of updates to the marketing tools, tips and training, and travel advisor benefits sections.

Additional updates to OceaniaCruises.com and the Travel Agent Center will be rolled out in 2019.

New Pre Cruise Savings Program

Oceania Cruises has long offered the best future cruise booking savings and incentives for guests that book their next Oceania Cruises voyage on board, or within 30 days of returning home. Oceania Cruises is innovating once again by extending these benefits to guests and travel agent partners for the 30-day period PRIOR to departure. Travelers that have already chosen their next Oceania Cruises experience may reserve it prior to departure and receive the exclusive savings and Best Price Guarantee in advance. Travelers benefit from optimal choice and savings while agents reap the rewards of repeat bookings that are automatically credited back to their agency.

Luggage Valet Service

Oceania Cruises is proud to partner with Luggage Forward®, the specialty service offering travelers the option to have any additional baggage or equipment shipped from their doorstep directly to any Oceania Cruises voyage and then back again. It allows for ultimate relaxation by avoiding the inconvenience of carrying, checking and claiming luggage and even going through Customs.

Service is available to and from more than 150 ports of call. Visit Oceania Cruises' Luggage Valet service by Luggage Forward® for specific pricing and service locations.

For more information about Oceania Cruises, call 855-OCEANIA (855-623-2642) or contact a professional travel agent.

About OceaniaNEXT

OceaniaNEXT is a sweeping array of dramatic enhancements so transformational, they are inspirational. The Regatta-Class re-inspiration is the first in a line of exciting announcements and enhancements to come in 2018, 2019, and beyond. This ambitious brand initiative will elevate every facet of the Oceania Cruises guest experience to new levels. From thoughtfully crafted new dining experiences and reimagined menus to the dramatic re-inspiration of the iconic Regatta-Class ships, guests will savor The Finest Cuisine at Sea, be pampered aboard intimate and luxurious ships, and be enriched through in-depth destination exploration.

About Oceania Cruises
Celebrating its 15th anniversary in 2018, Oceania Cruises is the world's leading culinary- and destination-focused cruise line. The line's six intimate and luxurious ships which carry only 684 or 1,250 guests offer an unrivaled vacation experience featuring the finest cuisine at sea and destination-rich itineraries that span the globe. Expertly crafted voyages aboard designer-inspired, intimate ships call on more than 450 ports across Europe, Alaska, Asia, Africa, Australia, New Zealand, New England-Canada, Bermuda, the Caribbean, Panama Canal, Tahiti and the South Pacific and epic Around The World Voyages that range from 180 to 200 days.

CONTACT: (For Media Professionals Only)

Alyssa Almeida
NJF Public Relations
212-219-7560
AAlmeida@NJFPR.com

Oceania Cruises is innovating once again by extending these benefits to guests and travel agent partners for the 30-day period PRIOR to departure. Travelers that have already chosen their next Oceania Cruises experience may reserve it prior to departure and receive the exclusive savings and Best Price Guarantee in advance. Travelers benefit from optimal choice and savings while agents reap the rewards of repeat bookings that are automatically credited back to their agency.

Luggage Valet Service

Oceania Cruises is proud to partner with Luggage Forward®, the specialty service offering travelers the option to have any additional baggage or equipment shipped from their doorstep directly to any Oceania Cruises voyage and then back again. It allows for ultimate relaxation by avoiding the inconvenience of carrying, checking and claiming luggage and even going through Customs.

Service is available to and from more than 150 ports of call. Visit Oceania Cruises' Luggage Valet service by Luggage Forward® for specific pricing and service locations.

For more information about Oceania Cruises, call 855-OCEANIA (855-623-2642) or contact a professional travel agent.

About OceaniaNEXT

OceaniaNEXT is a sweeping array of dramatic enhancements so transformational, they are inspirational. The Regatta-Class re-inspiration is the first in a line of exciting announcements and enhancements to come in 2018, 2019, and beyond. This ambitious brand initiative will elevate every facet of the Oceania Cruises guest experience to new levels. From thoughtfully crafted new dining experiences and reimagined menus to the dramatic re-inspiration of the iconic Regatta-Class ships, guests will savor The Finest Cuisine at Sea, be pampered aboard intimate and luxurious ships, and be enriched through in-depth destination exploration.

About Oceania Cruises
Celebrating its 15th anniversary in 2018, Oceania Cruises is the world's leading culinary- and destination-focused cruise line. The line's six intimate and luxurious ships which carry only 684 or 1,250 guests offer an unrivaled vacation experience featuring the finest cuisine at sea and destination-rich itineraries that span the globe. Expertly crafted voyages aboard designer-inspired, intimate ships call on more than 450 ports across Europe, Alaska, Asia, Africa, Australia, New Zealand, New England-Canada, Bermuda, the Caribbean, Panama Canal, Tahiti and the South Pacific and epic Around The World Voyages that range from 180 to 200 days.

CONTACT: (For Media Professionals Only)

Alyssa Almeida
NJF Public Relations
212-219-7560
AAlmeida@NJFPR.com

[PhD-iva]

The notice I read referred to the 30 days prior to cruising. I didn’t see any other mention of 30 days after disembarkation. Did I miss it?

[jonthomas]

in this release it says "or within 30 days of coming home"

 

this was tough to find....hope it can help someone else as well....

 

the O agent I spoke to this morning to book a cruise, has sent all my research to head office for approval...shouldnt have to do that...they should know their policies...

 

we got all this information on the ship, Riviera,  on March 28, came home on April 4, Rosana was the sales rep, very knowledgeable....she confirmed that this was the case and to use the future certificates to book the new itins that come out on May 4....

 

thanks to all that were helpful in this search....

[PhD-iva]

4 minutes ago, PhD-iva said:

The notice I read referred to the 30 days prior to cruising. I didn’t see any other mention of 30 days after disembarkation. Did I miss it?

I found the relevant passage when reading the other thread.
Still think you should “delegate” this to your TA!

[jonthomas]

my TA would never have found it...yeah time to switch TAs....lol....

[Flatbush Flyer]

OOPS! Just reread you post and realized that you didn’t actually book onboard! Why the hell not??? I’ve never seen in writing what you claim about post-cruise booking option. I do know, for a fact, thst if you booked a cruise within a month of embarkation, you can rebook it once onboard  (or if a TA is in the mix, s/he can handle it).

 

So, you really may be S.O.L.. But nonetheless, for readers of this thread who may be thinking about a book onboard (to get the discount plus extra SBC plus price drop match guarantee [if your cabin category still has availability], etc.), here’s the straight scoop:

 

if you did a book onboard, the ambassador’s name would appear on your original invoice. You would have received a letter from that ambassador explaining what to do next.
 

It used to be that the instructions said to write an email to something like reservations-supervisor@oceaniacruises.com (not sure of exact address) stating the transfer with TA contact info AND I would send a copy of  my  invoice to the chosen transfer TA for them to contact their own O rep to confirm the transfer.
 

The official process has changed to where you are supposed to just have the TA connect with their O person. But, I still call/write the O phone rep I sometimes use (if I didn’t do the transfer onboard and walked away with the adjusted O invoice) and copy him (the O rep) on an email to that TA saying I officially transfer the booking (with the condition that any extra deal the TA and I have set for added perks are honored).

I then ask for/receive a new O invoice from the TA showing the booking assignment to the TA and I also receive the TA invoice showing the added perks.

ALWAY have an absolutely clear and unbroken paper trail. 
BTW, I don’t doubt that some newer O phone reps are unaware of the process because, in the old process, you informed a supervisor and your TA informed their contact. Even now, the new normal transfer doesn’t usually involve an O phone rep. In my case, it just happens thst I know someone who will “bird dog” stuff at O for me.

So, bottom line: If you’re still within the 30 day window, contact the desired TA immediately (along with a written email saying you transfer the cruise and expect them to handle it within the specified window (also mention the added TA perks)) and follow any other instructions you received from the onboard o club ambassador.

FWIW: we do this a lot!

Edited April 12, 2022 by Flatbush Flyer

[jonthomas]

We didnt book on board. Bought 3 future cruise certificates to use when the new itins come out. And had the 30 rule to book at home with the perks of booking on board.

 

I will print the "enhancements"  and post it on my wall, should O forget their own policies. Unless of course they have cancelled all these enhancements and have not notified their sales reps on all the ships. 🥴