FlorenceItaly Posted May 5, 2022 #1 Share Posted May 5, 2022 I cancelled shore excursion and cruise on April 1. I realize it is barely over a month ago. Just curious what others are experiencing lately. Thank you. Link to comment Share on other sites More sharing options...
rodndonna Posted May 5, 2022 #2 Share Posted May 5, 2022 I received a refund to gift card for a HAL cancelled excursion yesterday, it was cancelled about 2 weeks ago. They state they are processing in order of cruise dates, and our cruise date is Jun 11th. I had been doing a lot of poking around on the HAL site yesterday for new excursions for that cruise and got the "finish your purchase" auto email a couple of hours before I received the email for the refund credit. It seemed like odd timing, but maybe that triggered something to expedite it? Link to comment Share on other sites More sharing options...
FlorenceItaly Posted May 5, 2022 Author #3 Share Posted May 5, 2022 Thank you. Our excursion is for an August cruise I cancelled. The paperwork does say they have the right to hold refund until the excursion date. No sign of cruise deposit yet. Link to comment Share on other sites More sharing options...
Been There, Planning That Posted May 5, 2022 #4 Share Posted May 5, 2022 Before final payment we cancelled and rec'd our full shore excursion payments within a couple of days (well over $2 000) and our deposits within a couple of weeks. We were most pleasantly surprised as there were long delays during the COVID lockdown. Ruth 1 Link to comment Share on other sites More sharing options...
Been There, Planning That Posted May 5, 2022 #5 Share Posted May 5, 2022 6 hours ago, FlorenceItaly said: The paperwork does say they have the right to hold refund until the excursion date. No sign of cruise deposit yet. We have NEVER had excursion costs withheld until the excursion date, whether pre cruise, cancelled cruise or one on which we were sailing. There's a 2 or 3 day advance time limit once on board of course. Ruth 1 Link to comment Share on other sites More sharing options...
JeannineWW Posted May 7, 2022 #6 Share Posted May 7, 2022 We cancelled a January 2023 on May 2. The refund of our deposit was credited to our credit card today. 2 Link to comment Share on other sites More sharing options...
Rare zgscl Posted May 7, 2022 #7 Share Posted May 7, 2022 On 5/5/2022 at 2:49 AM, FlorenceItaly said: I cancelled shore excursion and cruise on April 1. I realize it is barely over a month ago. Just curious what others are experiencing lately. Thank you. If possible it is best to cancel your excursions, and any onboard purchases (including cabanas) before cancelling the cruise. The refunds for these take just a couple days. No issue if you call and cancel the cruise 5 minutes later, as long as everything else was cancelled first it should happen automatically and always seems to work better/faster. I don't have any recent experience on the cruise fare portion as I have been transferring deposits & payments from one booking to another lately. 1 Link to comment Share on other sites More sharing options...
FlorenceItaly Posted May 7, 2022 Author #8 Share Posted May 7, 2022 I realized what the hold up may be. It was refunded to a card number we no longer have because the card was compromised. We still have an account with the same company, but, I think it takes longer to flow over to the new number. So, the problem may be on our end not HAL's. 1 Link to comment Share on other sites More sharing options...
Rare zgscl Posted May 8, 2022 #9 Share Posted May 8, 2022 17 hours ago, FlorenceItaly said: I realized what the hold up may be. It was refunded to a card number we no longer have because the card was compromised. We still have an account with the same company, but, I think it takes longer to flow over to the new number. So, the problem may be on our end not HAL's. Oh that will absolutely do it. Hopefully the bank gets it transferred over soon. Link to comment Share on other sites More sharing options...
Rare Btimmer Posted May 8, 2022 #10 Share Posted May 8, 2022 When HAL cancelled the Volendam cruise to house refugees, it took 3 weeks to receive our cruise fare back. For shore excursions on prior cruises, I've found those to be refunded pretty quickly. Link to comment Share on other sites More sharing options...
Rare albingirl Posted May 8, 2022 #11 Share Posted May 8, 2022 Our refund was lightening fast when we canceled a recent cruise. Used the platinum insurance and it was very easy. Sad to cancel but happy with a quick response. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now