Off the Regatta, great food and beverage can’t offset other problems

[pinotlover]

2 hours ago, shepherd really said:

“Children; they have bad manners, contempt for authority; they show disrespect for elders and love chatter in place of exercise. They no longer rise when elders enter the room, they contradict their parents and tyrannize their teachers. Children are now tyrants.”

You may be thinking that this quote is a disgruntled parent, frustrated teacher or just someone expressing their lack of hope for this new generation. This quote is taken from Socrates, circa 470BC.  

 

If Socrates had a lawn, he would be yelling at kids to get off it. 

 

 

I believe the discussion was providing customer service, but perhaps defining it first. We stopped at a Panera for lunch on the way home. There was a line at the counter, but no one there. Everyone was waiting and waiting. Finally someone asked at takeout. No more counter service. Go to the kiosk and order. They had three, two didn’t work. Credit card only obviously. Then you wait at your table until they call your name to go up to get your food. The definition of customer service at Panera now. Does a self service kiosk provide better service than a human? Is customer service only what they choose to provide on any given day? If the concept or definition is being redefined constantly what should our expectations of customer service be on a cruise ship? It appears expectations and reality are colliding.

Edited May 7, 2022 by pinotlover

[hmorrow]

On 5/6/2022 at 3:29 PM, do it again said:

We have a first time cruise booked with Oceania, l would also like to know what cabin you were in.

us too, - hope we don't get the same cabin/safe!

[Hawaiidan]

On 5/6/2022 at 9:57 PM, Vertygo said:

 

Well there are those  who would call then "racist" and sexist   in the woke culture of do you own thing as long at it agrees with my thing.............   

 

  I went to the CIA.. and  you learn manners , decorum and with importance of tradition and Protocols long established for hundreds of years. .

[CruiserFromMaine]

@hmorrow @do it again we were in cabin 7062. 

[mauibabes]

Just talking about the safe issue. We have had situations when the battery died and we had maintenance come and replace them and all was good to go. We also had a safe with a damaged keypad so you could not key numbers correctly. We advised the room steward and maintenance came and could not fix it. We then advised Reception and had a knock at the door and it was the Housekeeping Supervisor and we recounted the issue. She looked at it and while she waited there with us, up the hall came a maintenance man carrying a new safe. Yes, they normally have some back up stock.  Guests can be pretty rough on those keypads.

 

The moral of the story, ASK and if the answer is not the one you want, ASK AGAIN to speak to the Supervisor. If not satisfied, the Food and Beverage Director is next up in the food chain.  Next up, the General Manager. Next up, the Final Guest Survey that goes directly to Miami.  No one likes negative press so if it is possible to fix, they will

 

Ciao, 

Mauibabes

[pinotlover]

2 hours ago, mauibabes said:

Just talking about the safe issue. We have had situations when the battery died and we had maintenance come and replace them and all was good to go. We also had a safe with a damaged keypad so you could not key numbers correctly. We advised the room steward and maintenance came and could not fix it. We then advised Reception and had a knock at the door and it was the Housekeeping Supervisor and we recounted the issue. She looked at it and while she waited there with us, up the hall came a maintenance man carrying a new safe. Yes, they normally have some back up stock.  Guests can be pretty rough on those keypads.

 

The moral of the story, ASK and if the answer is not the one you want, ASK AGAIN to speak to the Supervisor. If not satisfied, the Food and Beverage Director is next up in the food chain.  Next up, the General Manager. Next up, the Final Guest Survey that goes directly to Miami.  No one likes negative press so if it is possible to fix, they will

 

Ciao, 

Mauibabes

Customer Service from a Premium Cruise line?

 

If a line presents itself as a Premium Line, how far up the management pyramid should one have to go to have a faulty safe replaced? I believe we all understand your emphasis on Keep Asking, but what does it say about a line that can’t/won’t quickly take care of such minor matters without the escalation? 
 

What does Customer Service mean to the line you’re sailing? Does

it jibe with your expectations and price paid?

 

 

[mauibabes]

Gee, all I was doing was laying out a chain to follow. When the Housekeeping Supervisor was made aware of the issue, she had the authority to deliver a new safe, which I think was Excellent Customer Service. Oops, Bold got stuck on, not making any negative statement by its use.

My experience with O has always been positive, even when we have had some less than desireable situations arise. 👍🙏🤞

It is easier to be positive. 🤪

Mauibabes

[Flatbush Flyer]

3 hours ago, mauibabes said:

Just talking about the safe issue. We have had situations when the battery died and we had maintenance come and replace them and all was good to go. We also had a safe with a damaged keypad so you could not key numbers correctly. We advised the room steward and maintenance came and could not fix it. We then advised Reception and had a knock at the door and it was the Housekeeping Supervisor and we recounted the issue. She looked at it and while she waited there with us, up the hall came a maintenance man carrying a new safe. Yes, they normally have some back up stock.  Guests can be pretty rough on those keypads.

 

The moral of the story, ASK and if the answer is not the one you want, ASK AGAIN to speak to the Supervisor. If not satisfied, the Food and Beverage Director is next up in the food chain.  Next up, the General Manager. Next up, the Final Guest Survey that goes directly to Miami.  No one likes negative press so if it is possible to fix, they will

 

Ciao, 

Mauibabes

Mauibabes: you’re the main “babe” and not just because you live up in Lincoln (or is it Rocklin?).

Folks B&M about O here on CC while erroneously thinking that Maitre’ds can read their mind. I’m always reminded of the signs all over NYC public transport stations that state “See something? Say something!”

[mauibabes]

Flatbush, yes, it is Lincoln in a Del Webb community and our demographic has mastered the art of B and M. 

Thanks for that little reminder about B&M and CC postings. 
Mauibabes

[CruiserFromMaine]

19 hours ago, pinotlover said:

If a line presents itself as a Premium Line, how far up the management pyramid should one have to go to have a faulty safe replaced? I believe we all understand your emphasis on Keep Asking, but what does it say about a line that can’t/won’t quickly take care of such minor matters without the escalation? 

Exactly. 

[hmorrow]

On 5/12/2022 at 3:28 PM, CruiserFromMaine said:

@hmorrow @do it again we were in cabin 7062. 

thanks ....