Photo Andy Posted May 16, 2022 #1 Share Posted May 16, 2022 Host Sharon I am logged into the P and O board and cannot leave- keep pressing the ‘sign out’ button many times, even switched off phone for 3 hours and still logged in. Tried to find a help button but no luck, can you help or pass my message on. If it is any help it is only on my IPhone, can log in and out on my laptop. People do not respond unless you can make helpful suggestions. Thanks. Link to comment Share on other sites More sharing options...
kalos Posted May 16, 2022 #2 Share Posted May 16, 2022 9 minutes ago, Photo Andy said: Host Sharon I am logged into the P and O board and cannot leave- keep pressing the ‘sign out’ button many times, even switched off phone for 3 hours and still logged in. Tried to find a help button but no luck, can you help or pass my message on. If it is any help it is only on my IPhone, can log in and out on my laptop. People do not respond unless you can make helpful suggestions. Thanks. Hi Andy as you say you cannot get help I have reported your post so Sharon or CC see it . Have you tried uninstalling Cruise Critic app off your phone and do a hard clean up . Good luck with it . 1 Link to comment Share on other sites More sharing options...
brian1 Posted May 16, 2022 #3 Share Posted May 16, 2022 12 minutes ago, Photo Andy said: Host Sharon I am logged into the P and O board and cannot leave- keep pressing the ‘sign out’ button many times, even switched off phone for 3 hours and still logged in. Tried to find a help button but no luck, can you help or pass my message on. If it is any help it is only on my IPhone, can log in and out on my laptop. People do not respond unless you can make helpful suggestions. Thanks. Fat chance of that.we need all the contributors we can get.Welcome Andy. 2 1 Link to comment Share on other sites More sharing options...
Rare broberts Posted May 17, 2022 #4 Share Posted May 17, 2022 9 hours ago, Photo Andy said: Host Sharon I am logged into the P and O board and cannot leave- keep pressing the ‘sign out’ button many times, even switched off phone for 3 hours and still logged in. Tried to find a help button but no luck, can you help or pass my message on. If it is any help it is only on my IPhone, can log in and out on my laptop. People do not respond unless you can make helpful suggestions. Thanks. Try clearing cookies and site data for all cruisecritic.com (including boards.cruisecritic.com), cruisecritic.co.uk, and cruisecritic.com.au sites. Link to comment Share on other sites More sharing options...
Rare Host Kat Posted May 17, 2022 #5 Share Posted May 17, 2022 On 5/16/2022 at 11:21 AM, Photo Andy said: Host Sharon I am logged into the P and O board and cannot leave- keep pressing the ‘sign out’ button many times, even switched off phone for 3 hours and still logged in. Tried to find a help button but no luck, can you help or pass my message on. If it is any help it is only on my IPhone, can log in and out on my laptop. People do not respond unless you can make helpful suggestions. Thanks. Howdy @Photo Andy Your post & the replies have been split out from the thread where posted, moved to the Need Help Using the Forums? Check Here! forum as a thread of its own, and will be on topic here. Folks often forget about this forum. It is located at the top of the Cruise Critic Community list of forums right under Forum Assistance. Whenever you wonder if you need help, always check this forum first. Most often CC Help Jenn, Senior Community Support Specialist, has already addressed the matter. Note the large amount of "How to..." pinned threads toward the top of this forum's first page. However, in your case it might be your device or browser which is something that has been discussed on this forum many, many times. Here is one: How to: LOG OUT Often clearing your Cruise Critic cookies and Internet cache will clear up most difficulties. Also, some smaller screens need to be turned so all of the window can be seen properly. Perhaps something in the following will help: How to Clear Cookies for a Specific Site How to Clear Internet Cache in Every Major Browser How to Turn on Incognito Mode in Your Browser Host Kat Link to comment Share on other sites More sharing options...
Charles4515 Posted May 18, 2022 #6 Share Posted May 18, 2022 On 5/16/2022 at 11:21 AM, Photo Andy said: Host Sharon I am logged into the P and O board and cannot leave- keep pressing the ‘sign out’ button many times, even switched off phone for 3 hours and still logged in. Tried to find a help button but no luck, can you help or pass my message on. If it is any help it is only on my IPhone, can log in and out on my laptop. People do not respond unless you can make helpful suggestions. Thanks. There is no reason to sign out of Cruise Critic. I never sign out. Link to comment Share on other sites More sharing options...
Charles4515 Posted May 18, 2022 #7 Share Posted May 18, 2022 On 5/16/2022 at 11:35 AM, kalos said: Have you tried uninstalling Cruise Critic app off your phone and do a hard clean up . There is no Cruise Critic app. Link to comment Share on other sites More sharing options...
kalos Posted May 19, 2022 #8 Share Posted May 19, 2022 8 hours ago, Charles4515 said: There is no Cruise Critic app. Shortcut ? But as you never sign out you have no problem ,so everyone's happy . Link to comment Share on other sites More sharing options...
Charles4515 Posted May 19, 2022 #9 Share Posted May 19, 2022 8 hours ago, kalos said: Shortcut ? But as you never sign out you have no problem ,so everyone's happy . If you have a shortcut to open Cruise Critic in your mobile browser on your home screen deleting the shortcut will only delete the shortcut. It won't change anything in your browser. It won't change your cookies, your cache, preferences. 1 Link to comment Share on other sites More sharing options...
Charles4515 Posted May 19, 2022 #10 Share Posted May 19, 2022 8 hours ago, kalos said: But as you never sign out you have no problem ,so everyone's happy . There is no need to sign out but users should be able to sign out.The problem is that the Cruise Critic software for mobile browsers that CC touted for as wonderful when they switched forum software as being better than the app they discontinued is broken. I believe the app was better but I think the mobile browser version could be fixed by the software developer. They could actually be working on it. In the meantime I don't think not being able to log out is a dealbreaker. I would find the log on issue that some users have had to be annoying not this issue. 1 Link to comment Share on other sites More sharing options...
Rare Host Kat Posted May 20, 2022 #11 Share Posted May 20, 2022 FYI to all: Please see Laura's March 17, 2021 post for the last word on the issue. Link to comment Share on other sites More sharing options...
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