Rare Tyler414 Posted September 14, 2022 #1 Share Posted September 14, 2022 Booked a cruise in March 2022... The price for the same everything dropped $450 a few weeks later. I filled out the best price guarantee form and emailed it in, I did forget to put my email on the form, so never received any email nor did I receive a new invoice with the new price reflected. In my cruise planner however the new price and new amount due was reflected... About a month later it went back to the original price and suddenly my name was on as both passengers, I called X to explain the situation and after a nice conversation with Mark, was told NO I have the best price for that promotion at that time. I have zero proof of the price change other than the form I emailed X in April. Mark claimed he could do a "simulated" price from back in April and again I was told I had the best price... Not sure what or if there is anything I can do? The first invoice I ever received was from Mark a few days ago, this whole situation seems very strange to me, I never receiving and invoice until a couple days ago, myself being added as both guests at some point... I did a refundable deposit, but there is no proof I can see of that (did not talk to Mark about that) Any ideas on how to possibly correct this or am I stuck with the original price? Thanks for any and all help. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted September 14, 2022 #2 Share Posted September 14, 2022 I can understand your frustration but feel you may be stuck with your original booking prices. You have highlighted the importance to all of us to keep copies and records of all proof we have and submit to either Celebrity or another Company. I generally take a screen shot of a mock booking on Celebrity's site (and sometimes put it only hold and keep until I can contact celebrity or my agent) Create a file folder with the submission of the price match as well as proof in case a dispute occurs. Link to comment Share on other sites More sharing options...
SusieV Posted September 14, 2022 #3 Share Posted September 14, 2022 Do you not have a copy of your submission in your sent email? Link to comment Share on other sites More sharing options...
Rare Tyler414 Posted September 14, 2022 Author #4 Share Posted September 14, 2022 1 minute ago, SusieV said: Do you not have a copy of your submission in your sent email? Yes, that is the only "proof" I have.. Link to comment Share on other sites More sharing options...
GORDONCHICK Posted September 14, 2022 #5 Share Posted September 14, 2022 1 minute ago, SusieV said: Do you not have a copy of your submission in your sent email? This was my question, too. I keep a folder of all correspondence about each vacation (cruise or not) and keep it until well after the trip is over. 1 Link to comment Share on other sites More sharing options...
SusieV Posted September 14, 2022 #6 Share Posted September 14, 2022 2 minutes ago, Tyler414 said: Yes, that is the only "proof" I have.. You'd think that would be easy proof. Link to comment Share on other sites More sharing options...
Rare Tyler414 Posted September 14, 2022 Author #7 Share Posted September 14, 2022 1 minute ago, SusieV said: You'd think that would be easy proof. The only "proof" I have is the hand written best price guarantee form I emailed in. So it really isn't "proof" as someone could write anything they wanted on it.... Link to comment Share on other sites More sharing options...
SusieV Posted September 14, 2022 #8 Share Posted September 14, 2022 57 minutes ago, Tyler414 said: The only "proof" I have is the hand written best price guarantee form I emailed in. So it really isn't "proof" as someone could write anything they wanted on it.... You didn't include a screenshot of the rate??? 1 Link to comment Share on other sites More sharing options...
Rare Tyler414 Posted September 14, 2022 Author #9 Share Posted September 14, 2022 No, nor did I take one. I'm learning some valuable lessons here. Had an easy, no issues, last time I used best price guarantee, guess I took it for granted. Link to comment Share on other sites More sharing options...
GORDONCHICK Posted September 14, 2022 #10 Share Posted September 14, 2022 36 minutes ago, Tyler414 said: No, nor did I take one. I'm learning some valuable lessons here. Had an easy, no issues, last time I used best price guarantee, guess I took it for granted. Yep, those easy ones lull you into a false sense of security. Link to comment Share on other sites More sharing options...
Rare DCPIV Posted September 14, 2022 #11 Share Posted September 14, 2022 Ouch. Next time, call up the automated line and get a copy of that Guest Copy invoice sent to you when the change occurs. Link to comment Share on other sites More sharing options...
Wakepatrol Posted September 15, 2022 #12 Share Posted September 15, 2022 Mark is now in the witness protection program and was last spotted in Guam Link to comment Share on other sites More sharing options...
Scotman70 Posted September 15, 2022 #13 Share Posted September 15, 2022 Surely their back end systems will have a record, it's worth calling back and enquiring, the front end agent may not be able to see but they will have a record of the other price in their systems somewhere. It may need their IT department to get it and you may be fed a story but it should be possible to get proof it existed if you persist Link to comment Share on other sites More sharing options...
twincheryl Posted September 15, 2022 #14 Share Posted September 15, 2022 I have found that calling Celebrity directly and waiting for hours on the phone is considerably better than sending anything via email, no matter the subject. Also agree that screen shots are always the best backup whenever you do anything on the website. I have a desktop folder with all of them by trip... lol Link to comment Share on other sites More sharing options...
Rare Tyler414 Posted September 15, 2022 Author #15 Share Posted September 15, 2022 1 hour ago, Scotman70 said: Surely their back end systems will have a record, it's worth calling back and enquiring, the front end agent may not be able to see but they will have a record of the other price in their systems somewhere. It may need their IT department to get it and you may be fed a story but it should be possible to get proof it existed if you persist I do plan to make another attempt before my final payment is due. Thanks for the advice. Link to comment Share on other sites More sharing options...
CNSfromHI Posted September 15, 2022 #16 Share Posted September 15, 2022 On 9/14/2022 at 9:27 AM, GORDONCHICK said: I keep a folder of all correspondence about each vacation (cruise or not) and keep it until well after the trip is over. ☝️ This. I never assume, and taking the time to have stuff in writing has proven invaluable vs. trusting in the memory/veracity of strangers. Just saying. 👼 cjr Link to comment Share on other sites More sharing options...
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