What does the Concierge in the Yacht Club do?

[Afever]

Hi, what kind of services does the concierge provided? 

can we register our credit card with him/her on the first day, or do we need to go to one of the kiosks?

Is the concierge able to provide printout of the onboard statements?

 

TIA

[Georgia_Peaches]

Our Concierge on Seashore printed out our shipboard statement on the night before disembarkation.  He also informed maintenance that our stateroom was hot.  He checked on our OBC to ensure it was added to our account and that's about it.  We needed a dinner reservation for Butcher's Cut but we made it directly with the hostess, not the concierge.  And as far as I know, you can only register your cc at the kiosks.

[Two Wheels Only]

A concierge can also help with excursions and can reserve a particular cabana for you at Ocean Cay. 

 

If your ship account is set up with cash and you have extra at the end of the cruise, the Concierge can return the balance to you in cash on the last night. There are some other things but on MSC, I tend to use the butler services more. Even if it means having the butler forward a request to the concierge, it's easier to deal with the butler. NCL Haven concierges seem to have a bit more pull when it comes to specialty restaurant reservations, though.  

Edited October 24, 2022 by Two Wheels Only

[Georgia_Peaches]

20 minutes ago, Two Wheels Only said:

If your ship account is set up with cash

How does one set up their shipboard account with cash?

[Two Wheels Only]

26 minutes ago, Georgia_Peaches said:

How does one set up their shipboard account with cash?

 

Hand cash to the concierge and it appears on your account. There's a till right at the concierge's desk. 

[Afever]

Thank you all for your responses.

[rkacruiser]

The Concierge arranged a Butler escort to the Cirque show for me, stayed with me until I was seated.  Questions were answered by both of them many times during my 7 days aboard.  As I past by their desk, always a friendly greeting.  

[Zephyr173]

You can pretty much ask the concierge for anything reasonable, such as bookings at specialty restaurants, shows and the like.  They also provide you with your newspaper delivery if you wish, and summon your butler to escort you off the ship (i.e. a dedicated exit with no queue).

 

You can also call for room service for food, coffee, drinks, ask for extra towels.

 

We often found it was a breeze to book excursions - simply no hassle: you ask, and you're on the excursion, tickets in your cabin (with instructions as to when to pop in to the TopSail), and the butler appears on time to escort you to the proper place for the excursion (i.e. off the ship, or on it if you're doing the «behind the scene»).

 

I'm an early riser, and take the time to chat with the people at the concierge desk on my way to the TopSail every morning.  Just a few minutes of friendly chatter with them, all interesting and from all calls around the World, and it takes only a couple of days to get known by name.  Yes, being nice to staff does bring a commensurate response.