Chefwoody Posted November 11, 2022 #1 Share Posted November 11, 2022 I'm trying to work through the Medallion app process. We are "green lane" ready and 29 days out. One help rep (after the usual 45 minutes on hold) emailed me a pdf showing how to work through the Arrival and Departure Groups in the "Easy SailAway" segment of the app. But... it does not exist on my app - anywhere. My next help call (another 50 minute wait) told me she did not know what the other help agent was talking about, but suggested I call the loyalty department - now closed of course - tomorrow. Does it just pop up at a certain time (on the app) prior to sailing?. Any help hear appreciated. We are Platinum members and all paid up. Link to comment Share on other sites More sharing options...
Mingus Posted November 11, 2022 #2 Share Posted November 11, 2022 Go to Travel Checklist/Personal Information & Documents/Arrivals/Select Property/Arrival Group 1 Link to comment Share on other sites More sharing options...
Rare Ombud Posted November 11, 2022 #3 Share Posted November 11, 2022 I was just going to show up whenever as no one asked to see the qrcode on my last 6 voyages. But then it popped with Arrival Group A. Had a fixit ticket on another glitch so I think someone in IT just randomly assigned me that. My point is to either: 1. Request a fixit ticket from 1800Princess 2. Just show up. Yes I like to have all my ducks in a row but apparently port staff don't care. Link to comment Share on other sites More sharing options...
NownZen Posted November 11, 2022 #4 Share Posted November 11, 2022 You need to spend much time obsessing about the app as I did. Then you just show up whenever you please. No one says anything about it. 2 Link to comment Share on other sites More sharing options...
Kay S Posted November 11, 2022 #5 Share Posted November 11, 2022 I finally figured that one out. Link to comment Share on other sites More sharing options...
caribill Posted November 11, 2022 #6 Share Posted November 11, 2022 You can call Princess and ask to be assigned an arrival time. Although it is mentioned, there is no departure time to select pre-cruise. Not with App. Not with Internet. Not with phone call. Link to comment Share on other sites More sharing options...
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