No more discount on internet for Platinum and Elite?

[LImom]

21 minutes ago, ldtr said:

if you purchased before and it is on your booking confirmation you are fine. 

 

The problem with the status in the app is due to conflicting information in the various databases. for example medallion when I am off ship show me as blue, when I am on ship it is black, Princess main database shows me as black.

 

Back in December I used Chay and the person handling the call corrected my status. However, when I then went on a cruise, and once I got off ship it reverted to blue. Now onboard another ship it is showing blue. Problem is clearly one of data conflicts between the various databases. Probably caused when medallion account was first established.I did purchase all of my internet for 8 cruises this year. all show in confirmation. all has been fine on the cruises I have boarded after the increase.

The sad part is that my status had always showed  correctly on the app before this update and have never had an issue prior to this.

 

[PacnGoNow]

13 minutes ago, chubbypiggy said:

My sister and I are both Elite.  My app shows correctly with the "black" status and my sister's app shows her as "blue" status.  So I told her to log off and log in again, maybe the status will change if the app has recently been updated.  Two days ago, she logged off.  When she tried to log in again, she kept getting the message "sorry, our server is down....".  Tried again this morning and still getting the same message.  

 

Anyone have the same problem when try to log in?   Thank you.

The website was acting up last night. Seems okay today, slow.

 

She may need to delete the App and reinstall. 

Edited January 11, 2023 by PacnGoNow

[chubbypiggy]

13 minutes ago, PacnGoNow said:

The website was acting up last night. Seems okay today, slow.

 

She may need to delete the App and reinstall. 

Just deleted the app and reinstalled; still got the same message "sorry our server...".  So I tried to go in with her booking number, and successfully log in.  The status still showing as "blue".

[PacnGoNow]

14 minutes ago, chubbypiggy said:

Just deleted the app and reinstalled; still got the same message "sorry our server...".  So I tried to go in with her booking number, and successfully log in.  The status still showing as "blue".

Did she do the recent update fir the App?

If so, it’s just the App.  Maybe they will fix this again.  Has she tried an ipad sign in?

I have an iPhone, and set up automatic updates. 
 

Did you ever get to purchase at 50%, or is it still full price for you?

[chubbypiggy]

12 minutes ago, PacnGoNow said:

Did she do the recent update fir the App?

If so, it’s just the App.  Maybe they will fix this again.  Has she tried an ipad sign in?

I have an iPhone, and set up automatic updates. 
 

Did you ever get to purchase at 50%, or is it still full price for you?

Earlier I uninstalled and installed her app again.  By doing that, wouldn't it bring in the latest version?  She has iPhone 13.  

 

I just sent an email to askoceanmedallion@carnival.com and asked them about her log in problem and her blue status problem (she is Elite).  Hopefully they will fix both of the problems.

 

For me, my app now shows I can purchase at 50%.  Since I read on CC that now the price is the same regardless I buy it ahead or buy once on board, then I rather buy it after I get on the ship.  I have about $1,000 OBC remaining even after the gratuities, so I rather buy it onboard to use up some of the OBC.

[PacnGoNow]

7 minutes ago, chubbypiggy said:

27 minutes ago, PacnGoNow said:

Earlier I uninstalled and installed her app again.  By doing that, wouldn't it bring in the latest version?  She has iPhone

It should download the current App.  I say, it should.

Not sure about anything on the App anymore.

😞

 

[dog]

2 hours ago, chubbypiggy said:

Just deleted the app and reinstalled; still got the same message "sorry our server...".  So I tried to go in with her booking number, and successfully log in.  The status still showing as "blue".

Had this issue last March. Both of us. Had to contact them to fix it. Took a week to fix it.

[chubbypiggy]

3 hours ago, dog said:

Had this issue last March. Both of us. Had to contact them to fix it. Took a week to fix it.

Thank you for the information.  

[that]

On 1/11/2023 at 4:01 AM, PacnGoNow said:

Please post if they fix it for you. Thanks.

This morning it is fixed.    Thank you 

 

 

[Sea Hag]

On 1/10/2023 at 5:38 AM, d9704011 said:

So, if you want to order a package for two people (two devices) what do you do?  Does each person need to access the app under their own name and purchase their own 1 Device package?  I had a lovely conversation with an 'Ocean Navigator' agent yesterday about the problems I'm having with a side-to-side this coming December and she assured me that everything has been properly arranged for both cruises and I have nothing to be concerned about.  She did say though, that I should check again about one month before departure.  Hmmm... I don't like to be negative but I am a wee bit sceptical about the 'everything is properly arranged' statement.

On one sailing, and only on that one, I got a notification in the app that I could add a second 1 person package for $20 for the entire trip. This was the first or second day. I didn't do it, since we didn't really need it, but I thought it was a good deal.

[mfanderso]

On 1/11/2023 at 8:40 AM, PacnGoNow said:

It does state on the website, that you will get the 50% loyalty discount once OB.  Would you please report back on this thread, if they will refund the discount to you, or if it’s an OBC?  
TIA

Just got off my cruise. I received 50% back as an OBC once on the cruise.  

[PacnGoNow]

6 hours ago, mfanderso said:

Just got off my cruise. I received 50% back as an OBC once on the cruise.  

Thank you.  That’s what I was afraid of. I’d much rather save that money up front.

Especially, if it’s a long cruise.  We don’t always want more OBC. That’s more money for PCL that way.  

 

Do you recall if it was refundable?  It should be.

 

TIA

[pompeii]

After dealing with the issue for months of the app showing me as blue instead of black, it's finally fixed for me.  I must have finally reached the correct email at the Medallion App Support Team, because two weeks later, I'm finally recognized as elite again on the app.  Let's hope it holds and some app update doesn't send me back down the loyalty chute to blue!

[mfanderso]

4 hours ago, PacnGoNow said:

Thank you.  That’s what I was afraid of. I’d much rather save that money up front.

Especially, if it’s a long cruise.  We don’t always want more OBC. That’s more money for PCL that way.  

 

Do you recall if it was refundable?  It should be.

 

TIA

I just went back and looked and it is listed as “Mednet Loyalty Discount”. It was already on our account when we boarded. It doesn’t say non-refundable so I guess if you didn’t use it, it would be refunded to you. We had plenty of expenses, compliments of the casino, so had no problem using it up.