cAPS lOCK oN Posted January 27, 2023 #1 Share Posted January 27, 2023 I'm getting close to my Splendor cruise, and one of my last things I've got to do on the website is the online check in. But it's no longer shows up as an option when I manage our cruise. I've gotten pretty good at using Regent's website, but this has me stumped. Is it just a website glitch? I've got ~ a week to go so it's not important yet. Link to comment Share on other sites More sharing options...
cAPS lOCK oN Posted January 27, 2023 Author #2 Share Posted January 27, 2023 I see that clicking on "Guest Registration, Health Attestation & Ticket Contract" , which I believe is where you go to check in, takes me out of my cruise and back to the My Account page. That's definitely shouldn't happen, so I guess it is a glitch at rssc,com. Mike Moore, can you help? Link to comment Share on other sites More sharing options...
daetchief Posted January 27, 2023 #3 Share Posted January 27, 2023 Recommendations: 1. If you are not using your 'usual' device or web browser, try to log in using a different type of device. [i.e. use a desktop computer vice a iPad] 2. There are idiosyncrasies between Safari, Edge, Firefox and Chrome. Switch to another and try once again. 3. Wait for Mike Moore... Best of luck Link to comment Share on other sites More sharing options...
cAPS lOCK oN Posted January 27, 2023 Author #4 Share Posted January 27, 2023 (edited) 3 minutes ago, daetchief said: Recommendations: 1. If you are not using your 'usual' device or web browser, try to log in using a different type of device. [i.e. use a desktop computer vice a iPad] 2. There are idiosyncrasies between Safari, Edge, Firefox and Chrome. Switch to another and try once again. 3. Wait for Mike Moore... Best of luck I tried #1 and #2. Moving on to #3 now... 😁 Edited January 27, 2023 by cAPS lOCK oN 1 Link to comment Share on other sites More sharing options...
Mike Moore Posted January 28, 2023 #5 Share Posted January 28, 2023 11 hours ago, cAPS lOCK oN said: I see that clicking on "Guest Registration, Health Attestation & Ticket Contract" , which I believe is where you go to check in, takes me out of my cruise and back to the My Account page. That's definitely shouldn't happen, so I guess it is a glitch at rssc,com. Mike Moore, can you help? Please send me an email to mmoore@rssc.com with your booking number. I’m out of office so won’t be able to assist until Monday, but happy to take a look at it for you at that time. Link to comment Share on other sites More sharing options...
cAPS lOCK oN Posted January 28, 2023 Author #6 Share Posted January 28, 2023 4 hours ago, Mike Moore said: Please send me an email to mmoore@rssc.com with your booking number. I’m out of office so won’t be able to assist until Monday, but happy to take a look at it for you at that time. OK, it's sent. Thank you! Link to comment Share on other sites More sharing options...
Rare Dr. Cocktail Posted January 28, 2023 #7 Share Posted January 28, 2023 5 hours ago, Mike Moore said: Please send me an email to mmoore@rssc.com with your booking number. I’m out of office so won’t be able to assist until Monday, but happy to take a look at it for you at that time. Exact same thing happening to me but I can't check in until next week. Link to comment Share on other sites More sharing options...
Mike Moore Posted January 28, 2023 #8 Share Posted January 28, 2023 We are experiencing an issue and are actively looking into it. I’ll update this thread as soon as it’s resolved. Apologies for the inconvenience. 3 Link to comment Share on other sites More sharing options...
Rare Dr. Cocktail Posted January 28, 2023 #9 Share Posted January 28, 2023 11 minutes ago, Mike Moore said: We are experiencing an issue and are actively looking into it. I’ll update this thread as soon as it’s resolved. Apologies for the inconvenience. Thank you for actually admitting to an issue! Link to comment Share on other sites More sharing options...
Mike Moore Posted January 28, 2023 #10 Share Posted January 28, 2023 This problem should now be resolved. Apologies all! Link to comment Share on other sites More sharing options...
Rare Dr. Cocktail Posted January 29, 2023 #11 Share Posted January 29, 2023 (edited) 4 hours ago, Mike Moore said: This problem should now be resolved. Apologies all! Um, no .... worse than before .... But on the positive side, look at all the IT people being employed! Edited January 29, 2023 by Dr. Cocktail 1 Link to comment Share on other sites More sharing options...
cAPS lOCK oN Posted January 29, 2023 Author #12 Share Posted January 29, 2023 1 hour ago, Dr. Cocktail said: Um, no .... worse than before .... But on the positive side, look at all the IT people being employed! It fixed my problem (temporarily), but you're right, it's worse now. My cruise isn't even showing up in my account. Link to comment Share on other sites More sharing options...
Mike Moore Posted January 29, 2023 #13 Share Posted January 29, 2023 That was actually an unrelated issue. As I’m out of office I wasn’t aware the reservations system was being temporarily taken offline as part of routine maintenance. It is back online now so you should be fine. My fault for not being aware of that but everyone should be good now. 3 Link to comment Share on other sites More sharing options...
seaknots Posted January 29, 2023 #14 Share Posted January 29, 2023 On 1/28/2023 at 5:01 PM, Dr. Cocktail said: Thank you for actually admitting to an issue! 19 hours ago, Dr. Cocktail said: But on the positive side, look at all the IT people being employed! oh I get it ….... like humor …....... but different why be snarky to someone trying to help Link to comment Share on other sites More sharing options...
Rare Dr. Cocktail Posted January 29, 2023 #15 Share Posted January 29, 2023 2 minutes ago, seaknots said: oh I get it ….... like humor …....... but different why be snarky to someone trying to help Could you kindly tell me who I was being snarky to? I thanked Mike for owning up to a problem - most companies will simply brush you off and then tried to put a positive spin on it. Your looking at my response the way that you did says a lot more about your personality than mine. Link to comment Share on other sites More sharing options...
Snackdaddy Posted January 29, 2023 #16 Share Posted January 29, 2023 Can't we all just get along? It's not that serious!!! Link to comment Share on other sites More sharing options...
Rare Dr. Cocktail Posted January 30, 2023 #17 Share Posted January 30, 2023 1 hour ago, Snackdaddy said: Can't we all just get along? It's not that serious!!! Whoa, whoa, whoa .... is this something new on CC? Link to comment Share on other sites More sharing options...
Snackdaddy Posted January 30, 2023 #18 Share Posted January 30, 2023 I hope not. Link to comment Share on other sites More sharing options...
Rare PatriciaF Posted January 31, 2023 #19 Share Posted January 31, 2023 Nice to see that a Regent IT person monitors this group and responds. But as a frequent Princess and Viking cruiser, and pretty internet savvy, I find the RSSC site a. It creaky. Looking forward to our first cruise with Regent in March. Link to comment Share on other sites More sharing options...
slidebite Posted January 31, 2023 #20 Share Posted January 31, 2023 To be fair, the website is pretty clunky and laggy. I don't think that's a revelation to anyone, including RSSC staff. 🙂 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now