Captain's Club Points Not Showing

[mr328]

When I log into my Captain's Club account it shows no points or history.  I've been on two Celebrity Cruises before including one in June 2022.  Has the program changed and my account devalued?  Or do I need to call or email Celebrity to resolve?  Thanks in advance.

[mahdnc]

You are not alone, there have been posts from multiple people about having this problem (below are a couple of threads on the subject).  No program changes--it's just an IT glitch.  Your points are still there.  A call to the Captains Club should help resolve the problem.

 

Try this solution which has worked for some: link

 

 

Edited February 14, 2023 by mahdnc

[CruisersTimesThree]

Wondering if this topic could be made into a sticky since this is asked over and over! 

[Luvcrusn]

On 2/14/2023 at 9:43 AM, mr328 said:

When I log into my Captain's Club account it shows no points or history.  I've been on two Celebrity Cruises before including one in June 2022.  Has the program changed and my account devalued?  Or do I need to call or email Celebrity to resolve?  Thanks in advance.

Try this remedy copied and pasted from another post.

Login on your cruise page.

Then click on your Initials in the top right corner, then profile, my loyalty. Then take your CCC number out, type it back in and click save. Then go back to your upcoming cruises. This should help.