No home phone with OceanReady Check-In

[cruisewkid]

Hi - I have been trying for DAYS to:

Complete the Required OceanReady Check-In Process

for our upcoming Sapphire Alaska Cruisetour that starts 5/19.

We no longer have a land/home phone.  We each have our mobile.  When I try to fill in [Personal Information

 

Home phone is mandatory.

[ROXIETHEHORSE]

I just put in my cell phone number. We don’t have a landline either. Is it not letting you do that?

[cruisewkid]

SORRY !!  Hit the send button too quickly!

 

Anyway, I have tried leaving home blank,

I have tried putting cell number in both home & mobile

I have tried using our old (no longer valid) home #

 

& I keep getting the "Home phone is mandatory" error message & can't move on in the process.

 

I finally got through to do a live chat w an agent.  That time was wasted - he had NO answers or suggestions, just kept telling me I HAD to have a home phone #.  I gave up.  I really am trying to not call & be on hold for ever.

 

I know we are not the only people who no longer have a home phone!

Is it just me - or what is the work-around for this??

 

I will appreciate any tips/suggestions!

Thanks & sorry about the double-send!

[cruisewkid]

Thanks Roxiethehorse -

Nope!  It will not let me do it.

I have tried on different days after logging out & refreshing.  There are 3 of us traveling, I have tried it with each of us independently.

 

I feel like I am manifesting a definition of insanity!!!

[ROXIETHEHORSE]

Are you using dashes in the phone number? I have the same number for cell and home entered, both with no dashes.

 

ETA…and no () around the area code. xxxxxxxxxx

Edited March 15, 2023 by ROXIETHEHORSE

[cr8tiv1]

Are you selecting +1 before entering entire number without spaces?

[Valiamo]

36 minutes ago, cruisewkid said:

Hi - I have been trying for DAYS to:

Complete the Required OceanReady Check-In Process

for our upcoming Sapphire Alaska Cruisetour that starts 5/19.

We no longer have a land/home phone.  We each have our mobile.  When I try to fill in [Personal Information

 

Home phone is mandatory.

Use your cell phone #.   We do not have a home phone, just cell phones.  Just double checked my next cruise and both my Home and Mobile phone # are the same (and fully checked in) No dashes, just 9998884444

 

Also try adding it via the website (not the app).  I found entering base level data much easier that way.

 

Edited March 15, 2023 by Valiamo

[CruisinFinsUp]

Remember that checkin at the port is also possible.  Bring all your documents, get to the port early and check in there.   
Fighting with the app and website are just not worth the hassle!  
 

Enjoy your cruise! 

[memoak]

47 minutes ago, cruisewkid said:

Hi - I have been trying for DAYS to:

Complete the Required OceanReady Check-In Process

for our upcoming Sapphire Alaska Cruisetour that starts 5/19.

We no longer have a land/home phone.  We each have our mobile.  When I try to fill in [Personal Information

 

Home phone is mandatory.

Cell phones are home phones very few people I know have a landline

[SDWalt]

Do you each have your own cell number?  Try entering his for your home number and yours for his home number.

[cruisewkid]

Thanks for all the responses, 

I gave up on the app, it doesn't seem to let me stay in there very long.  I have been trying mostly on the website.  I have been doing only numbers, no dashes or parentheses.  I will 

[cruisewkid]

I will check on that 1 at the beginning when it lets me in again.

 

It has got to be my tech-challenged-ness!

 

Maybe waiting til we get there will work better.  Since our land portion is first, maybe checking in for that will take care of everything for the cruise too??

 

Again - thank you for the responses.

[brisalta]

22 minutes ago, cruisewkid said:

I will check on that 1 at the beginning when it lets me in again.

 

It has got to be my tech-challenged-ness!

 

Maybe waiting til we get there will work better.  Since our land portion is first, maybe checking in for that will take care of everything for the cruise too??

 

Again - thank you for the responses.

You need to select  +t 1 from the drop down menu before the phone number field.

[nattie]

I would uninstall and reinstall the app (in case you have not tried that). Good thing once you are successful getting your info in, for all future cruises it is there already, no need to go through thsi frustrating process again.

[beach_fever_4ever]

I've found that just shutting down my phone, then restarting it, allows the app to start working again.

[MissP22]

We gave up our land line 25 years ago & never had any problems, even with the Princess app.